User manual

DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1365Hospitality features
20
Room Change/Room Swap
Room Change/Room Swap is provided only through PMS and activated from a
PMS terminal. With Room Change, data pertaining to the old room — including a
pending wakeup request, the guest’s name (transparent/ASCII mode), and the
guest’s call-coverage path (transparent/ASCII mode) — moves to the new room.
With Room Swap, data pertaining to the two rooms swap. With either feature, if
the occupancy status is inconsistent, the system sends an error message to PMS.
Names Registration
Names Registration automatically sends a guest’s name and room extension from
PMS to the switch at check-in, and removes this information at checkout. The
guest’s call-coverage path is sent to the switch during check-in and set to the
administered Default Call Coverage Path for Client Rooms at checkout.
Guest Information Input/Change
Guest Information Input/Change allows the attendant to enter or alter guest
information (name or coverage path). Information changed at the PMS is sent
automatically to the switch.
PMS/INTUITY Link Integration
PMS/I
NTUITY Link Integration allows the following PMS administrative
messages to tandem through the switch to the I
NTUITY Lodging adjunct. This
eliminates the need for the I
NTUITY-to-PMS voice messaging link. This does not
remove the need for the I
NTUITY-to-PMS call accounting link.
■ Check-in
■ Check-out
■ Room-data-image (database synchronization)
■ Modify (guest-information)
■ Add/Remote Text/Fax Notification Message (message-waiting status)
■ Transfer/Merge Mailbox (room change/swap)
When the messaging link is down and the PMS/DEFINITY link is up, the switch
buffer holds up to 100 PMS messages. The switch updates the I
NTUITY Lodging
adjunct once the link is up. If the buffer overflows before the link is up, the
database resync among PMS/DEFINITY/I
NTUITY initiates by demand or by a
routine database update from PMS.