User manual

DEFINITY ECS Release 8.2
Administrator’s Guide
555-233-506
Issue 1
April 2000
Screen reference
487Attendant Console
17
TN
COS
COR
Auto Answer
Data Module
Valid entries Usage
1
to 20 Enter the Tenant Partition number.
Valid entries Usage
0
through 15 Enter the class of service (COS) for this attendant console.
Valid entries Usage
0
through 95 Enter the class of restriction that reflects the desired
restriction.
Valid entries Usage
all
Entering all in this field indicates an incoming call to an idle
attendant will be answered automatically without any action
(no button presses required) by the attendant.
acd
Entering acd indicates only ACD split/skill calls and direct
agent calls can auto answer. Non-ACD calls terminated to an
attendant console with Auto Answer set to
acd ring audibly.
none
Entering none causes all calls terminated to this attendant
console to receive some sort of audible ringing treatment.
Valid entries Usage
y/n
Enter y if the console is to be connected to a data terminal via
7400B or 8400 Data Module. If
y is entered, complete the Data
Module screen (page 4).