user manual

DEFINITY® Enterprise Communications Server Release 7
Console Operations
555-230-700
Issue 4
June 1999
Understanding the Console Layout
17Physical Layout of Your Console
2
■ Call status
Call-status displays the phone call’s current status. Table 4
identifies call
status indicators and describes when they occur.
d
Displays when called parties do one of the following:
■ Do not answer
■ Send their calls to coverage
■ Are unavailable and have a temporary bridged appearance.
f
System users forward their calls to you.
ic
The system redirects calls to you due to a problem with the
system or because your system manager has programmed calls
made to specified extensions to come to you.
ld
Incoming calls that are listed in the phone book and are placed
directly to a system user’s extension.
n
Night service is on and the call goes to the night service station.
na
Consoles are in night service mode.
rc
A held call returns to the console.
rt
An unanswered, transferred call returns to the console.
sc
A caller places repeated calls on the same line without
disconnecting.
s
Displays when a called system user temporarily sends all their
calls to coverage.
tc
A caller attempts to make an outgoing call on an outside line that
you control. The call redirects to you.
Table 3. Call Purpose Identifiers (Continued)
Identifier Description