user manual

DEFINITY® Enterprise Communications Server Release 7
Console Operations
555-230-700
Issue 4
June 1999
Using the Features
37Answering Calls for Another Party
4
Example
Bob Sisterkey, quality assurance specialist at Widgets, Inc., had to leave the office
in a hurry for a personal emergency. He is expecting an important phone call, so
he calls Pat and asks her to forward his calls to another member of his team. Pat
uses the call forwarding all calls procedures to forward his calls to his team
member.
Feature Name
Call Forwarding All Calls
Procedures
To forward all calls for an extension:
1. Press the
START button.
2. Dial the forwarding all calls access code.
3. Dial the extension of the phone to be forwarded.
4. Dial the forwarded-to number.
5. Select one of the following options:
■ If you hear a confirmation tone (3 short bursts of tone) indicating
that the procedure is successful, press the
RELEASE button.
■ If you hear an intercept tone (alternating high-low, siren-like tone or
fast busy tone) indicating that the procedure is unsuccessful, press
the
CANCEL button to try again.
To deactivate call forwarding all calls for a particular extension:
1. Press the
START button.
2. Dial the forwarding all calls access code.
3. Dial the extension you want to deactivate.
4. Press the
RELEASE button.
Parking Calls
You can put an incoming call on hold at one extension, then retrieve it from any
other phone in the system. Your console has up to 10 dedicated extensions for
parking calls.