233002_1.book Page i Monday, February 21, 2000 8:28 AM DEFINITY® Enterprise Communications Server Release 8.
33002_1.book Page ii Monday, February 21, 2000 8:28 AM Copyright 2000, Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.
233002_1.book Page iii Monday, February 21, 2000 8:28 AM Lucent Technologies attests that this registered equipment is capable of providing users access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990. This equipment complies with Part 68 of the FCC Rules.
233002_1.book Page iv Monday, February 21, 2000 8:28 AM The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If trouble is experienced with this equipment, for repair or warranty information, please contact the Technical Service Center at 1-800-242-2121.
233002_1.book Page v Monday, February 21, 2000 8:28 AM How to get help If you need additional help, the following services are available. You may need to purchase an extended service agreement to use some of these services. Contact your Lucent representative for more information.
233002_1.book Page vi Monday, February 21, 2000 8:28 AM Issue 1 April 2000 DEFINITY Enterprise Communications Server Release 8.
233002_1.book Page vii Monday, February 21, 2000 8:28 AM Issue 1 April 2000 DEFINITY Enterprise Communications Server Release 8.
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233002_1.book Page ix Monday, February 21, 2000 8:28 AM Issue 1 April 2000 DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Contents ix Multimedia Call Early Answer on Vectors and Stations 52 Multimedia Call Handling 53 Multimedia Call Redirection to MM Endpoint 55 Multimedia Data Conferencing (T.
233002_1.book Page x Monday, February 21, 2000 8:28 AM Issue 1 April 2000 DEFINITY Enterprise Communications Server Release 8.
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233002_1.book Page xvi Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.
233002_1.book Page xvii Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 About This Book What Is the Purpose of This Book? xvii About This Book What Is the Purpose of This Book? This book provides general information about the components and capabilities of the DEFINITY® Enterprise Communications Server (referred to as DEFINITY ECS or the system).
233002_1.book Page xviii Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 About This Book Conventions Used in This Book xviii Conventions Used in This Book The following conventions are used in this book: ■ The word “system” is a general term for the DEFINITY Enterprise Communications Server. ■ The information in this book refers to DEFINITY ECS R8 unless otherwise specified.
233002_1.book Page xix Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.
233002_1.book Page xx Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 About This Book How Can I Make Comments About This Book? Issue 1 April 2000 xx How Can I Make Comments About This Book? Lucent Technologies welcomes your feedback. Please fill out the reader comment card at the back of this book and return it. Your comments are of great value and help improve our documentation.
233002_1.book Page 1 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Overview 1 1 —System Overview DEFINITY Enterprise Communications Server (ECS) organizes and routes voice, data, image and video transmissions. It can connect to private and public telephone networks, Ethernet LANs, ATM networks, and the Internet. 1 Voice 3 Image 2 Data 4 Multimedia Figure 1.
233002_1.book Page 2 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Overview Hardware Hardware Though the primary components are the same, your DEFINITY ECS can vary widely in size and appearance, depending on your capacity requirements. It may be as small as a single wall-mounted cabinet, or it may be as large as several tall cabinets linked together in the same room or even hundreds of kilometers apart.
3002_1.book Page 3 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Overview Hardware whether the system is being duplicated for enhanced reliability. Each carrier can reside in the PPN cabinet or an EPN cabinet. One switch node can accommodate up to 15 Expansion Port Networks.
233002_1.book Page 4 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Overview Hardware Figure 2. Compact Modular Cabinet Single-Carrier Cabinets The Single-Carrier Cabinet (SCC) is a compact, floor-mounted modular unit for businesses that will at some point require more capacity than Compact Modular Cabinets can supply.
233002_1.book Page 5 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Overview Hardware Figure 3. Typical Single-Carrier Cabinet and cabinet stack Multi-Carrier Cabinets The Multi-Carrier Cabinet (MCC) is a large unit designed for high-capacity communications systems and large businesses. It can contain up to five carriers and can be connected to additional, expansion port networks.
233002_1.book Page 6 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 System Overview Hardware Figure 4.
233002_1.book Page 7 Monday, February 21, 2000 8:28 AM Issue 1 April 2000 DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 System Overview Hardware 7 1 Basic System A Processor Port Network 2 Directly Connected System B Expansion Port Network 3 Directly Connected System with Two EPNs C Center Stage Switch 4 CSS-Connected System with up to 15 EPNs D Switch Node 5 CSS-Connected System with up to 43 EPNs Figure 5.
233002_1.book Page 8 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Overview Reliability and Recoverability Reliability and Recoverability The system is designed to recover from a power outage or other failure instantly, regardless of the source of the failure. Each port network includes a set of segmented, parallel buses. If one of the paired segments fails, the other bus segment continues to handle communications.
233002_1.book Page 9 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Overview DEFINITY ECS Network Connections are restored and stable, the logic switch is manually reset and the EPN is reconnected to the links from the switch. There are both command and manual resets. The resets can be done remotely at the SAT or manually at the equipment.
233002_1.book Page 10 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Overview DEFINITY ECS Network Connections 10 TCP/IP Networks DEFINITY ECS can also connect to Ethernet Local Area Networks (LANs) and the Internet. ■ The optional DEFINITY LAN Gateway feature lets the DEFINITY system exchange messages with LAN communications software.
233002_1.book Page 11 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 System Overview DEFINITY ECS Network Connections Issue 1 April 2000 11 ■ ATM Circuit Emulation Service (ATM-CES) lets a DEFINITY ECS emulate an ISDN-PRI trunk on an ATM facility. ATM-CES maximizes port network capacities by consolidating trunking. ■ The ATM Trunk feature supports telephony and Wide-Area Network (WAN) connectivity over ATM networks.
233002_1.book Page 12 Monday, February 21, 2000 8:28 AM Issue 1 April 2000 DEFINITY Enterprise Communications Server Release 8.
233002_1.book Page 13 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 System Overview International Capabilities Issue 1 April 2000 13 NOTE: Actual equipment may appear different than the equipment shown. International Capabilities DEFINITY ECS provides features that allow for differences in telecommunication standards around the world, allowing you to use the same communications system at your various locations in other countries.
233002_1.book Page 14 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 System Overview Power Issue 1 April 2000 14 Power DEFINITY ECS can accept a variety of AC or DC power. The system can operate without requiring a power transformer in almost any part of the world.
233002_1.book Page 15 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Telephone Features Telephones Issue 1 April 2000 15 2 —Telephone Features Telephones DEFINITY ECS telephones fall into three basic families—Analog, Digital Communications Protocol (DCP), and BRI. These terms describe how each type of telephone communicates with the DEFINITY ECS switch.
233002_1.book Page 16 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Telephone Features Telephones 16 6400-Series Telephones The 2-wire, DCP 6400 digital telephones are similar to the 8400 and 9400 telephones, and feature new styling and a pullout instruction card. The 6400 telephones also include the following additional features: ■ Date and time display. ■ A feature button which allows switchhook control of a headset.
233002_1.book Page 17 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Telephone Features Teleconferencing Products 17 Wireless Handsets for X-Station Mobility X-Station Mobility allows remote users to access switch features. It allows wireless telephones remoted over a trunk interface to be controlled by the DEFINITY ECS as if the telephones were directly connected to the switch.
233002_1.book Page 18 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Telephone Features Teleconferencing Products Issue 1 April 2000 18 SoundStation EX The SoundStation EX includes all the features and functions of the SoundStation. It accommodates larger conferences by including two palm-size external microphones that can be positioned up to six feet (1.8 m) on either side of the center console.
233002_1.book Page 19 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Telephone Features Telephone Features 19 Telephone Features Handling Incoming Calls Automatic Hold Allow Attendants and multi-function telephone users to alternate easily between two or more calls. For example, with automatic hold, selection of a second call automatically puts the active call (if any) on hold and makes the second call active.
233002_1.book Page 20 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Telephone Features Telephone Features Issue 1 April 2000 20 Trunk-to-Trunk Transfer Allows the attendant or telephone user to connect an incoming trunk call to an outgoing trunk call. This feature is particularly useful when a caller outside the system calls a user or attendant and requests a transfer to another outside number.
233002_1.book Page 21 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Telephone Features Telephone Features Issue 1 April 2000 21 Conference The Conference button allows multiappearance telephone users to make up to six-party conference calls without attendant assistance. This feature also allows single-line telephone users to make up to three-party conference calls without attendant assistance.
233002_1.book Page 22 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Telephone Features Telephone Features 22 pairs of telephones such as a secretary and an executive. The secretary might press the button to signal to the executive that a call needs answering or someone has arrived for an appointment. The executive might use the button to indicate that he or she should not be disturbed.
233002_1.book Page 23 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Telephone Features Telephone Features ■ 23 Call Forwarding Off Net — Allows calls forwarded off net to be tracked for busy or no-answer conditions. The system brings the call back for further call-coverage processing if specified conditions are met.
233002_1.book Page 24 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Telephone Features Telephone Features 24 Consult Allows a covering user, after answering a call received through Call Coverage, to call the called party for private consultation. Consult can be used to let a covering user ask the principal if they want to speak with the calling party.
233002_1.book Page 25 Monday, February 21, 2000 8:28 AM Issue 1 April 2000 DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Telephone Features Telephone Features 25 A External Call: Active, Busy, Don’t Answer 1 Secretary B Internal Calls: Cover All 2 Clerk C Internal Call: Active, Busy, Don’t Answer 3 AUDIX Voice Messaging D Internal Calls: Send All Calls 4 Message Center Group Figure 8.
233002_1.book Page 26 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Telephone Features Telephone Features 26 Night Service There are five Night Service features: ■ Hunt Group Night Service allows an attendant or a split supervisor to assign a hunt group or split to Night Service mode. All calls for the hunt group then are redirected to the hunt group’s designated Night Service extension.
233002_1.book Page 27 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Telephone Features Telephone Features 27 Bridged Call Appearance — Multi-Appearance Telephone Allows calls made to or from a primary telephone user’s extension number to be handled from more than one telephone.
233002_1.book Page 28 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Telephone Features Telephone Features Issue 1 April 2000 28 Call Pickup Along with Directed Call Pickup, allows you to answer calls for other telephones within your specified call pickup group. Directed Call Pickup allows you to pick up any call on the DEFINITY ECS system. With this feature, you do not have to leave your telephone to answer a call for a nearby telephone.
233002_1.book Page 29 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Telephone Features Telephone Features 29 Circular Station Hunting This new hunt group type is an alternative to the "ddc" or "hot-seat" algorithm in a hunt group. DEFINITY ECS keeps track of the last extension in the hunt group that received a call.
233002_1.book Page 30 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Telephone Features Telephone Features 30 enhanced number lists. With privileged lists, users can access otherwise-restricted numbers (e.g., Stations without long-distance access can be programmed to access specified long-distance numbers).
233002_1.book Page 31 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Telephone Features Telephone Features 31 Recorded Telephone Dictation Access Allows telephone users, including Remote Access and incoming tie trunk users, to access dictation equipment. The dictation equipment is accessed by dialing an access code or extension number. The start/stop function can be voice or dial controlled.
233002_1.book Page 32 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Telephone Features Telephone Features Issue 1 April 2000 32 Manual Originating Line Service Connects single-line telephone users to the attendant automatically when the user lifts the handset. The attendant number is stored in an Abbreviated Dialing list.
233002_1.book Page 33 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Telephone Features Telephone Features Issue 1 April 2000 33 ICLID on Analog Trunk In the US and Japan, the user’s terminal displays calling party information. Name and calling number are available from the US central offices; only the calling number is available from central offices in Japan.
233002_1.book Page 34 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Telephone Features Telephone Features Issue 1 April 2000 34 Intercom — Dial Allows multi-appearance telephone users to easily call others within an administered group. The calling user lifts the handset, presses the Dial Intercom button, and dials the one- or two-digit code assigned to the desired party.
233002_1.book Page 35 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Telephone Features Telephone Features 35 Code Calling Access Allows attendants, users, and tie trunk users to page with coded chime signals. This feature is helpful for users who are often away from their telephones or at a location where a ringing telephone might be disturbing.
233002_1.book Page 36 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Telephone Features Telephone Features 36 Ringing — Abbreviated and Delayed Allows you to manually or automatically assign one of four ring types to each call appearance on a telephone. Whatever treatment you assign to a call appearance is automatically assigned to each of its bridged call appearances.
233002_1.book Page 37 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Telephone Features Telephone Features 37 message light. It is often used with telephones that have no Message Waiting Lights. Audible Message Waiting may not be available in countries that restrict the characteristics of dial tones provided to users.
233002_1.book Page 38 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.
233002_1.book Page 39 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Telephone Features Telephone Features Issue 1 April 2000 39 or off-site (with DEFINITY Extender). Personal Station Access can also be used to prevent unauthorized calls from your phone when you are away from your desk.
233002_1.book Page 40 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.
233002_1.book Page 41 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Attendant (Operator) Features Attendant (Operator) 41 3 —Attendant (Operator) Features Attendant (Operator) A person at a console who provides personalized service for incoming callers and voice-services users by performing switching and signaling operations.
233002_1.book Page 42 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Attendant (Operator) Features Attendant Features 42 1997. If a Spanish-speaking Attendant takes over for a French-speaking attendant, for example, a single press of a button converts all labels, error messages and online help to Spanish.
233002_1.book Page 43 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Attendant (Operator) Features Attendant Features 43 Backup Alerting Notifies backup Attendants that the primary Attendant cannot pick up a call. It provides both audible and visual alerting to backup stations when the attendant queue reaches its queue warning level. When the queue drops below the queue warning level, alerting stops.
233002_1.book Page 44 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Attendant (Operator) Features Attendant Features 44 Serial Calling Enables an Attendant to transfer trunk calls that return to the same Attendant after the called party hangs up. The returned call can then transfer to another station within the switch. This feature is useful if trunks are scarce and Direct Inward Dialing services are unavailable.
233002_1.book Page 45 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Attendant (Operator) Features Attendant Features 45 Accessing the Attendant Recall Allows users to recall the Attendant when they are on a two-party call or on an Attendant Conference call held on the console. Single-line users press the Recall button or flash the switchhook to recall the Attendant.
233002_1.book Page 46 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Attendant (Operator) Features Attendant Features Issue 1 April 2000 46 Audible alerting sounds like an ambulance siren. Visual alerting consists of flashing of the crisis-alert button lamp and display of the caller name and extension. When crisis alerting is active, the console is placed in position-busy mode so that no other incoming calls interfere with the emergency call.
233002_1.book Page 47 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Attendant (Operator) Features Attendant Features 47 Attendant Direct Trunk Group Selection Allows the Attendant direct access to an idle outgoing trunk by pressing the button assigned to the trunk group. This feature eliminates the need for the Attendant to memorize, or look up, and dial the trunk access codes associated with frequently used trunk groups.
233002_1.book Page 48 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Attendant (Operator) Features Attendant Features 48 Inter-PBX Attendant Calls Allows Attendants for multiple branches to be concentrated at a main location. Incoming trunk calls to the branch, as well as Attendant-seeking voice-terminal calls, route over tie trunks to the main location.
233002_1.book Page 49 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Computer-Related Calling Features Data Modules 49 4 —Computer-Related Calling Features Data Modules Data modules connect DEFINITY ECS with other communications equipment, changing protocol, connections, and timing as necessary.
233002_1.book Page 50 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Computer-Related Calling Features Modem Pooling 50 1 DEFINITY ECS 7 Integrated Pooled Modem 2 Asynchronous Terminal 8 Data Line Port 3 Digital Port 9 Analog Port 4 Analog Trunk 10 7400A 5 Modem 11 Digital Communications Protocol 6 Remote Application 12 Analog 13 EIA Standard Figure 9.
233002_1.book Page 51 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Computer-Related Calling Features Alphanumeric Dialing 51 Alphanumeric Dialing Allows you to place data calls by entering an alphanumeric name rather than a long string of numbers.
233002_1.book Page 52 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Computer-Related Calling Features Data Restriction 52 Data Restriction Protects analog data calls from being disturbed by any of the system’s overriding or ringing features. It is administered at the system level to selected analog and multi-appearance telephones and trunk groups.
233002_1.book Page 53 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Computer-Related Calling Features Multimedia Calling Issue 1 April 2000 53 NOTE: The “destination voice endpoint” might be an outgoing voice trunk if the destination voice station is forwarded or covered off-premises. Multimedia Call Handling Multimedia Call Handling (MMCH) enables you to control voice, video, and data transmissions using your telephone set.
233002_1.book Page 54 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.
233002_1.book Page 55 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Computer-Related Calling Features Multimedia Calling 55 Multimedia Call Redirection to MM Endpoint A dual port multimedia station may be a destination of call redirection features such as call coverage, forwarding, and station hunting. The station can receive and accept full multimedia calls or data calls converted to multimedia.
233002_1.book Page 56 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Computer-Related Calling Features Multimedia Applications Server Interface 56 Multimedia Applications Server Interface The Multimedia Applications Server Interface provides a link between the DEFINITY ECS and one or more Multimedia Communications eXchange nodes.
233002_1.book Page 57 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Computer-Related Calling Features IP Solutions 57 NOTE: To maximize voice quality using IP Solutions, you must consider both your hardware and network configurations. For example, with IP Softphones, you can send the audio over traditional circuit switch lines, providing high quality voice, or over IP using LAN connections.
233002_1.book Page 58 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Computer-Related Calling Features IP Solutions 58 configured as DEFINITY-specific tie trunks, generic tie trunks, or direct-inward-dial (DID) "public" trunks. In addition, the H.323 trunks support ISDN features such as QSIG and BSR.
233002_1.book Page 59 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Computer-Related Calling Features Integrated Workstation Applications Issue 1 April 2000 59 Integrated Workstation Applications PassageWay When you use the PassageWay adjunct application, you can use your Windows PC desktop to access the DEFINITY ECS telephone features.
233002_1.book Page 60 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.
233002_1.book Page 61 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Hospitality Features Overview 61 5 —Hospitality Features Overview The following features are designed for use in the hospitality industry. Other features listed elsewhere may be of use in this industry, however. The Attendant Crisis Alert feature is primarily used in lodging establishments.
233002_1.book Page 62 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Hospitality Features Hospitality Services Issue 1 April 2000 62 Hospitality Services A system with Hospitality enabled and Hospitality Parameter Reduction disabled provides all system capabilities and supports all types of customers.
233002_1.book Page 63 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Hospitality Features Property Management System (PMS) Digit to Insert/Delete Issue 1 April 2000 63 Property Management System (PMS) Digit to Insert/Delete Many customer configurations base the room telephone extension on the room number by adding an extra leading digit. The PMS Insert/Delete Digit feature allows users to delete the leading digit of the extension in messages.
233002_1.book Page 64 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.
233002_1.book Page 65 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 System Management Features Scheduling Issue 1 April 2000 65 6 —System Management Features Scheduling DEFINITY ECS’s functional scheduling allows you to specify the time a command will be executed or to specify that it should be executed on a periodic basis.
233002_1.book Page 66 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.
233002_1.book Page 67 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Management Features Security 67 Calling/Connected Party Number (CPN) Restriction Per Line CPN Restriction Users may block the Calling Party Number when originating calls. For ISDN calls, the CPN Presentation Indicator is encoded accordingly.
233002_1.book Page 68 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Management Features DEFINITY Network Administration (DNA) 68 CAMA - E911 Trunk Group This form administers the Centralized Automatic Message Accounting (CAMA) trunks and provides Caller’s Emergency Service Identification (CESID) information to the local community’s Enhanced 911 system through the local Central Office.
233002_1.book Page 69 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Management Features DEFINITY Site Administration (DSA) 69 regularly, and view a history of DNA activity. DNA allows for cut-thru to switches and voice mail systems, but it also offers the Graphically Enhanced DEFINITY Interface (GEDI) for DEFINITY systems.
233002_1.book Page 70 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Management Features Troubleshooting 70 DCS Automatic Circuit Assurance Allows a user or Attendant at one node to activate or deactivate Automatic Circuit Assurance referral calls for the entire DCS network. This transparency allows the referral calls to originate at a node other than the node that detects the problem.
233002_1.book Page 71 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Management Features Information and Reports 71 Variable Length Ping Provides an enhancement to the ping command included in R7.1. This enhancement specifies a longer packet to be sent by ping and shows if a router or host has a problem fragmenting or integrating transferred packets.
233002_1.book Page 72 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Management Features Information and Reports 72 Call Charge Information Provides two ways to know the approximate charge for calls made on outgoing trunks: ■ Advice of Charge — For ISDN trunks Advice of Charge (AOC) collects charge information from the public network for each outgoing call.
233002_1.book Page 73 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Management Features Information and Reports 73 Call Detail Recording (CDR) Records detailed call information on incoming and outgoing calls for the purpose of call accounting and sends this call information to a Call Detail Recording (CDR) output device.
233002_1.book Page 74 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.
233002_1.book Page 75 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 System Management Features Administration Without Hardware Issue 1 April 2000 75 Administration Without Hardware Allows you to administer telephones that are not yet physically present on the system.
233002_1.book Page 76 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Management Features Trunk Management 76 Trunk Group Circuits Trunks provide the communications links between DEFINITY ECS and other switches, including Central Office switches and other premises switches. Trunks that perform the same function are grouped together and administered as trunk groups.
233002_1.book Page 77 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Management Features Trunk Management 77 Auxiliary Trunks Auxiliary trunks connect devices in auxiliary cabinets with the DEFINITY ECS. Some of the features that are supported with this type of trunk are recorded announcements, telephone dictation service, malicious call trace, and loudspeaker paging.
233002_1.book Page 78 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Management Features Trunk Management 78 ISDN Trunks Gives you access to a variety of public and private network services and facilities. The ISDN standard consists of layers 1, 2, and 3 of the Open System Interconnect (OSI) model.
233002_1.book Page 79 Monday, February 21, 2000 8:28 AM Issue 1 April 2000 DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 System Management Features Trunk Management 79 7 6 1 10 2 8 ? 3 9 8 5 4 4 4 1 DEFINITY ECS 6 Private ISDN 2 DEFINITY ECS 7 Public ISDN 3 DEFINITY ECS 8 Public and Private Networks 4 Basic Rate Interface Telephone 9 Central Office Switch 5 Passive Bus Figure 11.
233002_1.book Page 80 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Management Features Trunk Management 80 Full ETSI Functionality The full set of ETSI public-network and private-network ISDN features is officially supported. This includes Look-Ahead Interflow, Look-Ahead Routing, and Usage Allocation.
233002_1.book Page 81 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Management Features Trunk Management 81 necessary to put several ISDN-PRI narrowband channels into one wideband channel to accommodate the needs of these applications. This feature supports both European and North American standards.
233002_1.book Page 82 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Management Features Trunk Management 82 Tandem In an Electronic Tandem Network, DEFINITY ECS provides a variety of features on a network-wide basis. Here are a few examples: ■ Uniform Dial Plan (UDP) — A unique four- or five-digit number assigned to each station on the network.
233002_1.book Page 83 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Management Features Trunk Management 83 Digital Multiplexed Interface Supports two signaling techniques: bit-oriented signaling and message-oriented signaling for direct connection to host computers. Digital Multiplexed Interface offers two major advantages.
233002_1.book Page 84 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Management Features Trunk Management 84 T1 Interfaces When planning your networking requirements, one of the options you should consider is multiplexing over Digital Services 1 (DS1) facilities. Used to connect switches to the public network or to other switches in a private network, DS1 also delivers high-speed, end-to-end digital connectivity.
233002_1.book Page 85 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Management Features Automatic Routing Features 85 Automatic Transmission Measurement System Measures voice and data trunk facilities for satisfactory transmission performance. The measurement report contains data on trunk signal loss, noise, signaling return loss, and echo return loss.
233002_1.book Page 86 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Management Features Automatic Routing Features 86 assign long-distance carrier-codes and DEFINITY ECS translates them. The system inserts codes as needed to guarantee automatic-carrier selection. ARS can route calls to a variety of types-of-numbers and access a variety of types of trunk groups.
233002_1.book Page 87 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 System Management Features Automatic Routing Features Issue 1 April 2000 87 Facility Restriction Levels and Traveling Class Marks Allows certain calls to specific users, while denying the same calls to other users.
233002_1.book Page 88 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 System Management Features Alarm Assignments 88 Subnet Trunking Modifies the number you dial so an AAR or ARS call can route over different trunk groups that may terminate in switches with different dial plans.
233002_1.book Page 89 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 System Management Features Alarm Assignments Issue 1 April 2000 89 Customer-Provided Equipment Alarm Provides you with an indication that a system alarm has occurred and that the DEFINITY ECS has attempted to contact a service organization. A device that you provide, such a lamp or a bell, is used to indicate the alarm situation.
233002_1.book Page 90 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.
233002_1.book Page 91 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Call Center Features 91 7 —Call Center Features DEFINITY Call Center applications are designed to efficiently connect each caller with the representative best suited to serve that caller. The DEFINITY ECS begins the process by capturing information about the caller even before the call is routed.
233002_1.book Page 92 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.
233002_1.book Page 93 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Call Center Features Automatic Call Distribution (ACD) 93 Automatic Call Distribution (ACD) ACD is the basic building block for Call Center applications. ACD offers you a method for distributing incoming calls efficiently and equitably among available agents.
233002_1.book Page 94 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Call Center Features Automatic Call Distribution (ACD) 94 1 DEFINITY ECS 5 Group C: General Information 2 Incoming Lines 6 Queues 3 Group A: Business Travel 7 Call Coverage to Group C 4 Group B: Personal Travel 8 Voice Mail Figure 13.
233002_1.book Page 95 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Call Center Features Automatic Call Distribution (ACD) 95 Agent Call Handling Allows you to administer functions that ACD agents use when handling incoming calls. You define specific agent capabilities and can plan capacities based on those capabilities.
233002_1.book Page 96 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Call Center Features Automatic Call Distribution (ACD) 96 to develop more precise staffing forecasting models or use it with schedule-adherence packages to ensure that agents are performing scheduled activities at the scheduled time. You must have Expert Agent Selection (EAS) enabled to use reason codes.
233002_1.book Page 97 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Call Center Features Automatic Call Distribution (ACD) 97 Enhanced information forwarding allows Call Center related information to be passed transparently over some public networks and non-QSIG or QSIG private networks using codeset 0 shared user-to-user information (UUI) (for non-QSIG) or QSIG Manufacturer-Specific Information (MSI).
233002_1.book Page 98 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Call Center Features Automatic Call Distribution (ACD) 98 When answering a call, the answering agent will see the information (such as the name) associated with the VDN on their display and can respond to the call with knowledge of the dialed number.
233002_1.book Page 99 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Call Center Features Automatic Call Distribution (ACD) 99 Call Prompting Allows the system to collect information from the calling party and direct the calls via Call Vectoring. The caller is verbally prompted by the system and enters information in response to the prompts.
233002_1.book Page 100 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Call Center Features Automatic Call Distribution (ACD) 100 This refined skill definition capability allows you to organize call handling based on customer, product, and language, for example. Add/Remove Skills Allows an agent using Expert Agent Selection to add or remove skills. A skill is a numeric identifier that refers to an agent’s specific ability.
233002_1.book Page 101 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Call Center Features Automatic Call Distribution (ACD) Issue 1 April 2000 101 This feature offers call management control and reporting at a low cost for Call Centers of up to 2000 agents. The BCMS collects and processes DEFINITY ECS’s ACD call data (up to seven days) within the system; an adjunct processor is not required to produce Call Management reports.
233002_1.book Page 102 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Call Center Features Automatic Call Distribution (ACD) 102 Dual Links to CMS Provides an additional TCP/IP link to a separate CMS for full, duplicated CMS data collection functionality and High availability CMS configuration. The same data is sent to both servers and the administration can be done from either server.
233002_1.book Page 103 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Call Center Features Call Charge Information 103 Reserve Agent Time in Queue Activation This feature activates a reserve agent if a skill’s expected wait time (EWT) exceeds a pre-determined threshold or if the call’s time in the queue exceeds the administered Service Level Supervisor threshold.
233002_1.book Page 104 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Call Center Features ASAI (Adjunct Switch Application Interface) ■ Issue 1 April 2000 104 Periodic Pulse Metering — For non-ISDN trunks Periodic Pulse Metering accumulates pulses transmitted from the public network at periodic intervals during an outgoing call. At the end of the call, the number of pulses collected is the basis for determining charges.
233002_1.book Page 105 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Call Center Features CTI (Computer Telephony Integration) 105 Flexible Billing is available in the U.S. for use with AT&T MultiQuest® 900 Vari-A-BillTM Service. Flexible billing requires a CallVisor Adjunct-Switch Application Interface and other application software.
233002_1.book Page 106 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Call Center Features ATM Issue 1 April 2000 106 ATM ATM Trunking Provides Call centers with an alternative to T1/E1 facilities for various private networking configurations ATM WAN PNC Enables you to merge together separate, geographically-dispersed DEFINITY ACDs into a single DEFINITY ACD. This can be done by interconnecting port networks over an ATM WAN.
233002_1.book Page 107 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Private Networking Features Private Network Access 107 8 —Private Networking Features Private Network Access Allows calls to other systems in a private network. These calls do not use the public network. They are routed over your dedicated facilities.
233002_1.book Page 108 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Private Networking Features ATM-Circuit Emulation Service (ATM-CES) Issue 1 April 2000 108 ATM-Circuit Emulation Service (ATM-CES) ATM-CES (Circuit-Emulation Service) lets the DEFINITY ECS emulate an ISDN-PRI trunk on an ATM facility. These virtual trunks can serve as integrated access, tandem, or tie trunks.
233002_1.book Page 109 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Private Networking Features Uniform Dial Plan (UDP) 109 1 DEFINITY ECS: DCS node 4 Packet Gateway 2 Processor Interface 5 Tie Trunk: DS1 3 Data links (TCP/IP protocol) 6 Tie Trunk: ISDN-Primary Rate Interface switched network or private line Figure 14.
233002_1.book Page 110 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.
233002_1.book Page 111 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Private Networking Features QSIG 111 DCS Over ISDN-PRI D-channel Enhances DCS by allowing access to the public network for DCS connections between DCS switch nodes. With this feature (also known as DCS+), DCS features are no longer restricted to private facilities.
233002_1.book Page 112 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Private Networking Features QSIG 112 Manufacturer-Specific Information (MSI) QSIG handles non-standardized information that is specific to a particular PBX or network. This information is known as Manufacturer Specific Information (MSI).
233002_1.book Page 113 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Private Networking Features QSIG ■ 113 If QSIG Call Forwarding with Busy/Don’t Answer is activated and a station is idle but the call is not answered, a call is diverted after a specified number of rings. These features are activated either by dialing a Feature Access Code (FAC) or by pressing a button.
233002_1.book Page 114 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Private Networking Features QSIG 114 QSIG Centralized Attendant Service (CAS) Provides you with the capability to have all your Attendants in one location, serving users in multiple locations. QSIG CAS does not utilize separate Release Link Trunks (RLT).
233002_1.book Page 115 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Private Networking Features QSIG 115 Call Coverage and CAS When a trunk has both CAS and VALU Call Coverage activated, the coverage display information is provided on calls that cover from a branch PBX to the main PBX. Path replacement will be attempted after coverage.
233002_1.book Page 116 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.
233002_1.book Page 117 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.
233002_1.book Page 118 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.
233002_1.book Page 119 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Adjunct Systems Voice Messaging and Response 119 INTUITY AUDIX INTUITY Messaging Solutions essentially offers the same user features as the DEFINITY AUDIX System, plus the following features: ■ Fax Messaging allows you to handle faxes as easily as you handle voice mail. You can send, receive, store, scan, delete, skip, or forward faxes.
233002_1.book Page 120 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Adjunct Systems Voice Messaging and Response Issue 1 April 2000 120 Mode Code Interface DEFINITY ECS supports an analog Mode Code interface for communications with INTUITY AUDIX and other voice mail systems using the same interface.
233002_1.book Page 121 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Adjunct Systems Voice Messaging and Response 121 have access to sophisticated phone-based services. Advanced telephone features provide intelligent call-transfer capabilities and allow you to use the system in your existing telephone environment.
233002_1.book Page 122 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Adjunct Systems Call Center (See Call Center Features) 122 Call Center (See Call Center Features) PassageWay Lucent Technologies PassageWay products bring the telephone and the personal computer together into an integrated voice and data workstation that can greatly enhance communications.
233002_1.book Page 123 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Adjunct Systems Call Center (See Call Center Features) 123 1 2- or 4-wire DCP Port 5 Personal Computer 2 Auxiliary Power 6 2-wire DCP Port 3 DCP Telephone 7 8411 DCP Telephone w/ PassageWay 4 Passageway Figure 15.
233002_1.book Page 124 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Adjunct Systems Wireless 124 Wireless The DEFINITY Wireless Business System relies on the DEFINITY ECS system to manage mobility. It uses Personal Wireless Telecommunications technology, which is a leading protocol in the United States.
233002_1.book Page 125 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.
233002_1.book Page 126 Monday, February 21, 2000 8:28 AM DEFINITY Enterprise Communications Server Release 8.
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