Lucent Intuity™ Release 3 Conversion to MERLIN LEGEND® and MERLIN MAGIX™ Integrations Comcode 108762121 Issue 1 June 2000
Copyright 2000, Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Preventing Toll Fraud “Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or working on your company’s behalf).
Contents About This Document ■ ■ ■ ■ ■ ■ ■ ■ Overview Intended Audience How this Document Is Organized Conventions Used Related Resources Trademarks and Service Marks Training How to Make Comments About this Document vii vii vii vii viii ix xi xii xii Conversion Checklist 1-1 Overview Conversion Checklist 1-1 1-2 ■ ■ Conversion Instructions ■ ■ ■ 2-1 Overview 2-1 How to Use Lucent INTUITY Screens 2-2 Conversion Procedures 2-2 Task 1: Inventory Materials 2-3 Task 2: Deactivate Alarm Origination 2-
Contents MAP/40: Locate and Remove the GP Synch or DCIU Circuit Card 2-23 MAP/40: Replace the Cover and Cables 2-24 MAP/100 Instructions 2-25 MAP/100: Open the MAP 2-25 MAP/100: Locate and Remove the GP Synch or DCIU Circuit Card 2-26 MAP/100: Replace the Covers and Cables 2-27 Task 8: Allow the System to Finish Booting 2-28 Task 9: Install the MERLIN LEGEND Switch Integration Software 2-29 Stop the Voice System 2-29 Install the MERLIN LEGEND Switch Integration Software2-30 Start the Voice System 2-32 Task
Contents ■ ■ ■ Test Each Channel Assign Services to Called Numbers Map Services to Channels for Operation Using the Change Extensions Command ■ ■ ■ ■ ■ ■ ■ ■ A-10 A-13 A-17 B-1 Overview B-1 Busyout the Voice Ports B-2 Busyout the Networking Ports B-3 Stop the Voice System B-5 Changing a Block of Extensions (with Extension Length Change) B-6 Changing a Block of Extensions (without Extension Length Change)B-9 Release the Voice Ports B-12 Release the Networking Ports B-14 Issue 1 June 2000 v
Contents vi Issue 1 June 2000
About This Document Overview This document, Lucent Intuity™ Release 3 Switch Conversion to MERLIN LEGEND or MERLIN MAGIX Integrations, Issue 1, contains the procedures needed to move a Release 3 Lucent INTUITY system to a MERLIN LEGEND® or MERLIN MAGIX™ integration from any other switch integration type. Intended Audience This document is intended for on-site technicians and remote maintenance center personnel supporting an INTUITY switch conversion.
■ Appendix B, “Using the Change Extensions Command” This appendix presents the information necessary to move a series of extension numbers from one block of numbers to another without changing each number individually. Conventions Used The following conventions are used in this document: ■ Rounded boxes represent keyboard keys that you press. For example, an instruction to press the enter key is shown as Press ■ ENTER . Square boxes represent phone pad keys that you press.
About This Document Related Resources In addition to this document, you may need to reference the following documents: Document Document Number Issue INTUITY™ Release 3.0 System Description 585-310-232 1 or later INTUITY™ Documentation Guide 585-310-540 2 or later INTUITY™ New System Planning for Release 3.0 585-310-605 2 or later INTUITY™ Release 3.0 Planning for Upgrades 585-310-653 1 or later INTUITY™ Release 3.
INTUITY™ Integration with System 75 and DEFINITY® Communications System Generic 1 and Generic 3 585-310-214 4 or later INTUITY™ Integration with System 85 and DEFINITY® Communications System Generic 2 585-310-215 2 or later INTUITY™ Integration with MERLIN LEGEND® Communications System 585-310-255 1 or later INTUITY™ Integration with the 5ESS® Switch 585-310-219 1 or later INTUITY™ Integration with DMS-100 585-310-223 1 or later INTUITY™ Integration with Northern Telecom® SL-1, Meridian™, and
About This Document INTUITY™ Lodging Subscriber Artwork Package British English 585-310-739ENB 1 or later INTUITY™ Lodging Artwork Package Canadian French 585-310-739FRC 1 or later INTUITY™ Lodging Artwork Package Latin Spanish 585-310-739SPL 1 or later INTUITY™ Lodging Artwork Package Greek 585-310-739GK 1 or later INTUITY™ Lodging Artwork Package Mandarin 585-310-739CHM 1 or later INTUITY™ Lodging Artwork Package Japanese 585-310-739JA 1 or later INTUITY™ Lodging Artwork Package U.S.
Training For more information on training for the Lucent INTUITY and other Lucent products, visit the Lucent Technologies training web site at www.lucenttraining.com. How to Make Comments About this Document We are interested in your suggestions for improving this book. Please complete and return the reader comment card that is located at the back of the book.
Conversion Checklist 1 Overview This chapter contains a checklist of procedures needed to convert Lucent Intuity Release 3 Systems to MERLIN LEGEND® or MERLIN MAGIX™ integrations.
Conversion Checklist Table 1-1 provides the checklist for Lucent INTUITY Release 3 System conversion to MERLIN LEGEND and MERLIN MAGIX Integrations. Table 1-1. Task INTUITY Conversion to MERLIN LEGEND and MERLIN MAGIX Integrations Description See 1. Inventory Materials Page 2-3 2. Deactivate Alarm Origination Page 2-3 3. Stop the Voice System Page 2-5 4. Make an Attended Back-up Tape Page 2-6 5. Remove the Previous Switch Integration Software Page 2-10 6.
Conversion Instructions 2 Overview This chapter contains procedures needed to convert Lucent Intuity Release 3 Systems to MERLIN LEGEND® or MERLIN MAGIX™ integrations.
How to Use Lucent INTUITY Screens The INTUITY system is controlled by two methods: command entry from the INTUITY AUDIX screens and selection from the INTUITY system screens. Two terms are used in the directions: ■ Select ■ Enter Select This document will instruct you to “select” certain options. To select: 1. Highlight the choice that you want. To highlight a choice, use the up and/or down arrow keys. 2. Press ENTER with the choice highlighted.
Conversion Instructions Task 1 - Inventory Materials Verify that you have the following materials and information before starting the conversion: ■ Conversion checklist from Chapter 1, “Conversion Checklist”, page 1-2 ■ Login password for craft ■ Remote maintenance center contact ■ The document INTUITY Integration with MERLIN LEGEND Communications System, 585-310-255, Issue 1 ■ The completed worksheets from Chapter 2, “Planning the Integration”, in INTUITY Integration with MERLIN LEGEND Communicat
1. Beginning at the Lucent INTUITY Administration menu, select: > Customer/Services Administration > Alarm Management The system displays the Alarm Management screen (Figure 2-1). Figure 2-1. Alarm Management Screen 2. Move the cursor to the Alarm Origination field. 3. Press F2 (Choices). The system displays the Alarm Origination screen (Figure 2-2). Figure 2-2. Alarm Origination Menu 4. Select INACTIVE. The system changes the entry in the Alarm Origination field to INACTIVE. 5. Press F3 (Save).
Conversion Instructions Figure 2-3. Information Screen 6. Press ENTER . The system returns to the Alarm Management screen. 7. Press F6 (Cancel) twice. The system returns to the Customer/Services Administration screen. 8. Continue with Task 3, “Stop the Voice System”. Task 3 - Stop the Voice System The following procedure describes how to stop the Lucent INTUITY voice system. 1.
Task 4 - Make an Attended Back-up Tape This procedure creates a back-up tape that can contain the system data, AUDIX names, announcements, greetings, and messages for the Lucent INTUITY system. Verify with your remote maintenance center which information should be backed up for this customer. NOTE: Do not use a tape size smaller than 525 Mbytes with the Lucent INTUITY system. Tapes smaller than 525 Mbytes will cause the backup to fail.
Conversion Instructions Figure 2-4. Backup Screen NOTE: The fields displayed on the Backup screen are based upon your system’s configuration. Therefore, your screen may look different than Figure 2-4. 5. Go to the AUDIX Announcements field. 6. Press F2 (Choices). The system displays the Item 2 screen (Figure 2-5). Figure 2-5. Item 2 Screen 7. Move the cursor to the No selection and press ENTER . The system changes the AUDIX Announcements field to No. 8. Press F3 (Save).
x 525 MB cartridge tape(s). ****verify whole backup tape(s) will double the amount of backup time do you really want to verify tape(s)? (strike y or n)**** n x in the above message is the number of backup tapes that you will need. 9. Enter y Verify the backup. The system displays the following messages: please insert a cartridge tape into the tape drive to back up tape 1 press when tape is inserted. press key to terminate the backup. 10. Insert a backup tape.
Conversion Instructions ■ If the tape drive has a door that swings in toward the body of the tape drive (Figure 2-7): a. Insert the tape label-side up, with the opening to the left. Figure 2-7. Inserting a Cartridge Tape Into An Inward-Hinged 525-Mbyte Tape Drive b. Press the tape firmly into place. 11. Press ENTER . The system displays the following text: **** tape 1 pre-process started **** NOTE: The tape drive light stays on to indicate that the drive is in use. 12.
16. Continue with Task 5, “Remove the Previous Switch Integration Software”. Task 5 - Remove the Previous Switch Integration Software Remove the previous switch integration software first from the Lucent INTUITY system. 1. Starting at the Customer/Services Administration screen, select: > System Management > UNIX Management > Software Remove The system lists the software (Figure 2-8). NOTE: Your system configuration may be different from the example.
Conversion Instructions 2. Locate the previous switch integration software package: Table 2-1. Previous Switch Integration Software Package Package Name Integration Type S25SWIN AAS The following are S25SWIN packages: ■ INTUITY System 25 Switch Integration Package ■ AAS (System 25 Advanced Administration) DCIU INTUITY DCIU Link Software Set smdi INTUITY 5ESS Switch Integration Package 3. Using the numbers in the far left-hand column, note the list number of the package. 4. Press CTRL - D .
10. Continue with Task 6, “Shutdown the System”. Task 6 - Shutdown the System Shutdown the system to prepare it for hardware removal or a reboot. Not doing a reboot can lead to failure of the software installation. 1. Starting at the Customer/Services Administration screen, select: > System Management > System Control > Shutdown Voice System The system displays the following message: Enter y to continue, no to quit 2. Enter y to continue the shutdown.
Conversion Instructions Task 7 - Remove Hardware for the Previous Integration If the system has a GP Synch or DCIU circuit card, remove it. ■ For MAP/5 systems, start on page 2-13. ■ For MAP/40 systems, start on page 2-19. ■ For MAP/100 systems, start on page 2-25. MAP/5 Instructions For additional information about the MAP/5, see INTUITY MAP/5 Hardware Installation, 585-310-146.
Tabs Tab slots Figure 2-9.
Conversion Instructions MAP/5: Remove the Top Cover This procedure assumes that you have already removed the front panel. See Figure 2-10. 1. Unlock the system unit by inserting the key in the lock and turning it counter-clockwise to the unlocked position. The case lock is located in the top center of the front of the unit. Keys are included with the system. The case lock must be in the open position to remove the top cover. 2. Press the holding tabs outward while pushing the top cover away from you.
Top cover holding tabs Top cover holding tabs Figure 2-10.
Conversion Instructions MAP/5: Locate and Remove the GP Synch or DCIU Circuit Card To locate and remove the GP Synch or DCIU Circuit card: 1. Locate the GP Synch or DCIU circuit card in the MAP. MAP/5 systems previously integrated with a DEFINITY Communications System using a DCIU integration will contain a either a GP Synch or a DCIU circuit card (Figure 2-11).
The card can be located in Slot 1, 3, 4, 6, or 7. 1 Keyboard connector Circuit card slot locations 2 3 4 5 6 7 8 2nd drive mounting bracket System board Auxilliary housing Lock 2nd hard disk drive (optional) Reset switch mounting tab Power supply Reset button Power switch Figure 2-12. Peripheral bay Floppy disk drive Tape drive 1st hard disk drive MAP/5 Slot Locations 2. Remove the circuit card retaining screw from the faceplate. 3.
Conversion Instructions 3. Pull the top cover toward you until it snaps into the locking tabs located on either side of the front of the unit. 4. Lock the system unit by inserting the key into the lock and turning clockwise to the locked position. 5. Align the front panel with the front of the unit and hook the top flanges of the panel underneath the top cover. 6. Lower the panel and snap into position so that the panel latches have caught.
b. Remove the fan filter and cover. Press down on the top edge of the cover, below the power switch, to release it (Figure 2-13, labeled #2). c. Pull off the bezel panel. The panel is attached by 2 fasteners at the top and 2 at the bottom (Figure 2-13, labeled #3). 4. Remove the screws holding the dress cover (Figure 2-13, labeled #4). 5. Slide the dress cover forward and remove it (Figure 2-14, labeled #5). 6. (Optional) Place the MAP/40 on its side to more easily work within the chassis.
Conversion Instructions 4 3 4 1 4 2 4 princov1 LJK 042298 l Figure 2-13.
6 5 princov4 LJK 042298 Figure 2-14.
Conversion Instructions 7 princov5 LJK 042298 Figure 2-15. Remove the Retaining Bracket 10. Remove the circuit card retaining bracket. Locate and remove the two Phillips head screws that fasten the bracket to the chassis (Figure 2-15, labeled #7). 11. Continue with “MAP/40: Locate and Remove the GP Synch or DCIU Circuit Card”. MAP/40: Locate and Remove the GP Synch or DCIU Circuit Card To locate and remove the GP Synch or DCIU Circuit card: 1. Locate the GP Synch or DCIU circuit card in the MAP.
GP Synch circuit card RS-232C 25-pin connector DCIU (EICON) circuit card RS-232C 25-pin connector LED (green) fpin2cd2 KLC 052898 Figure 2-16. GP Synch and DCIU Circuit Card Faceplates 2. Remove the circuit card retaining screw from the faceplate. 3. If a metal slot cover is available, insert the slot cover and replace the retaining screw. 4. Continue with “MAP/40: Replace the Cover and Cables”. MAP/40: Replace the Cover and Cables 1. Recheck all the cable dressing (routing) and connections. 2.
Conversion Instructions 6. Reconnect any lines that you have removed. 7. Reconnect the monitor and keyboard. 8. Reconnect the power cords. 9. Apply power to the system and watch the monitor. The system responds with a series of memory checks followed by the statement: Press to Enter Setup After Memory Test 10. Continue with Task 8, “"Allow the System to Finish Booting" on page 2-28.
AT&T MAIN POWER AVAILABLE BATTERY STATUS ON-LINE LOW CHARGING CHARGE FAULT FAN STATUS FRONT 1 FRONT 2 FRONT 3 FRONT 4 REAR PWR SUP DISK ACTIVITY card cage access door 1/4-turn fasteners Figure 2-17. Fasteners Around the Card Cage Access Door 6. Continue with “MAP/100: Locate and Remove the GP Synch or DCIU Circuit Card”. MAP/100: Locate and Remove the GP Synch or DCIU Circuit Card To locate and remove the GP Synch or DCIU Circuit card: 1. Locate the GP Synch or DCIU circuit card in the MAP.
Conversion Instructions GP Synch circuit card RS-232C 25-pin connector DCIU (EICON) circuit card RS-232C 25-pin connector LED (green) fpin2cd2 KLC 052898 Figure 2-18. GP Synch and DCIU Circuit Card Faceplates 2. Remove the circuit card retaining screw from the faceplate. 3. If a metal slot cover is available, insert the slot cover and replace the retaining screw. 4. Continue with “MAP/100: Replace the Covers and Cables”. MAP/100: Replace the Covers and Cables 1.
The system responds with a series of memory checks followed by the statement: Press to Enter Setup After Memory Test. 9. Continue with Task 8, “Allow the System to Finish Booting”. Task 8 - Allow the System to Finish Booting Allow the system to finish booting. 1. Allow the system to finish booting. The system displays copyright and address information, runs memory tests, and then rebuilds the UNIX kernel. ! CAUTION: Do not strike ENTER or ESC during this process.
Conversion Instructions Console Login prompt. Please hit the key after the messages stop scrolling on the screen. NOTE: If you are working on an older system, these messages may not be displayed. Press ENTER to obtain a console prompt after the trace process message appears. 2. Press ENTER to obtain a console prompt. The system displays a Console Login prompt: The systems’s name is Intuity Welcome to USL UNIX system V Release 4.
The system stops the voice system and returns to the System Control screen. If the system displays the following message: The Voice System has stopped. Press ENTER to continue. press ENTER to return to the System Control screen. 3. Press F6 (Cancel) twice to return to the Customer/Services Administration screen. 4. Continue with “Install the MERLIN LEGEND Switch Integration Software”.
Conversion Instructions You will see messages indicating the installation is still running. When the installation is complete, you will see the following message: Installation of Intuity MERLIN LEGEND Switch Integration Package (swin) was successful. Insert a diskette into Floppy Drive 1. Type [go] when ready or [q] to quit: (default: go) 5. Remove the diskette from the floppy drive and insert the MERLIN LEGEND System Programming and Maintenance diskette 1.
Start the Voice System Perform the following steps to start the voice system. 1.
Conversion Instructions 3. Perform additional administration on the Lucent INTUITY system such as routing tables and automated attendants as needed. See Chapter 6, “INTUITY System Administration,” in INTUITY Integration with MERLIN LEGEND Communications System, 585-310-231, Issue 2. 4. Continue with Task 11, “Shutdown the Lucent INTUITY System”. Task 11 - Shutdown the Lucent INTUITY System Shutdown the system so that you can install the cables. 1.
Task 12 - Cable the MAP and Administer the MERLIN LEGEND Communications System To cable the MAP and Administer the MERLIN LEGEND Communication System: 1. Install the MERLIN LEGEND Communications system. 2. Administer the MERLIN LEGEND Communications system to operate with the Lucent INTUITY system. See Chapter 5, “MERLIN LEGEND Switch Administration,” in INTUITY Integration with MERLIN LEGEND Communications System, 585-310-255, Issue 1. 3. Cable the Lucent INTUITY system to the MERLIN LEGEND.
Conversion Instructions This message signals the start of the second stage, the stage that starts the voice system. This stage includes auditing a database, initializing the INTUITY AUDIX application, and running file checks. The system then displays: Startup of the Voice System is complete. Saving output to trace process. Saving the output to trace process takes approximately a minute When the system is finished, it displays the following message: Startup of the Voice System is complete.
6. If the dial plan changed with the addition of a new number in front of the extensions (change in range) and the system is a Release 3 IP42 or later, change the AUDIX subscriber mailbox extensions. See “Using the Change Extensions Command,” on page B-1. NOTE: The change subscriber extensions command does not change the automated attendant numbers. 7. Determine your next step: ■ If the system has the Call Accounting System (CAS) software, continue with Task 15, “Change the CAS Switch Assignment”.
Conversion Instructions Task 16 - Clear any Alarms Check the system for alarms. If the alarm has a major or a minor alarm, contact your remote maintenance center. NOTE: During this stage of the conversion, the system may have active switch alarms since the link has not yet been placed back into service. If you see switch link alarms, continue with these procedures and check the Alarm Log after putting the link into service. 1.
6. Press F6 (Cancel) three times to return to the Lucent INTUITY Administration menu. 7. Continue with Task 17, “Place Test Calls to the System”. Task 17 - Place Test Calls to the System To place test calls to the system: 1. Place random test calls to the system to verify that the system is answering. NOTE: If you want to view the system monitor during the calls, select from the Lucent INTUITY Administration menu: > Voice System Administration > System Monitor 2.
Conversion Instructions Figure 2-20. Set Date and Time Screen 2. Check the date and time information. ■ If the information is accurate, press F6 (Cancel) three times to reach the Customer/Services Administration screen. ■ If the date or time is not accurate, continue with Step 3. NOTE: You must match the time on the INTUITY system to the time on the switch. 3. Place the cursor on the field that you want to change. Use the arrow keys or ENTER to move the cursor to the field. 4.
— If the system has Alarm Origination, continue with Task 22, "Activate Alarm Origination" on page 2-42 — If the system does not have Alarm Origination, continue with Task 24, "Replace the Nightly Backup Tape" on page 2-47 ! CAUTION: If you do not perform the second system data backup, the backup tape will not have the integration information for the MERLIN LEGEND or MERLIN MAGIX integration until the system completes a nightly backup.
Conversion Instructions Task 20 - Back Up the System-Data 1. Use Task 4, “Make an Attended Back-up Tape,” on page 2-6 to back up the System-Data. 2. Determine your next step: ■ If the system has Alarm Origination, continue with Task 22, “Activate Alarm Origination,” on page 2-42, after placing the test calls. ■ If the system does not have Alarm Origination, continue with Task 21, “Start the Voice System”.
Task 22 - Activate Alarm Origination The following procedure creates an acceptance test that verifies and sends a message to the remote maintenance center. This test demonstrates that the connection is good, the system is prepared to automatically transmit alarms, and the designated remote maintenance center is ready to accept alarms for this system. This procedure tests the path from the Lucent INTUITY system to the remote maintenance center. 1.
Conversion Instructions Figure 2-22. Alarm Origination Menu 5. Select ACTIVE. The system changes the entry to ACTIVE. 6. Press F3 (Save). ! CAUTION: Do not omit this step even if you did not make any changes to the screen. The system displays an Information screen (Figure 2-23). Figure 2-23. Information Screen 7. Press ENTER . The system returns to the Alarm Management screen. 8. Press 9. Press F8 F1 (Change Keys). (Test Alarm).
10. Select Execute Alarm Origination Test from the Alarm Origination Test screen. The system displays the following messages: Alarm Origination tests may take up to 5 minutes to complete. This test will be run in the background. Press to confirm. Press to cancel. 11. Enter y The system returns to the Alarm Origination Test screen. 12. Wait approximately 1 minute. 13. Select Review Latest Test Results from the Alarm Origination Test screen.
Conversion Instructions 18. Verify that the message on the screen reads: Day Date Time Alarm origination test successful. The entry on the screen should correspond with the time that you sent the alarm. If the test does not complete successfully, complete the following before contacting your remote maintenance center: a. Wait a few more minutes and check the test results again. If the test still reports that it is in progress, continue with Step b. b.
Figure 2-26. AUDIX Administration Screen 2. Type test alarm-origination at the enter command: prompt at the bottom left side of the screen. NOTE: If the system does not accept this command, exit the AUDIX screen and continue with the next task. 3. Press F3 (Enter). The system displays the following message: To activate the test alarm, press ENTER. This alarm will retire itself automatically in thirty minutes. If logged in remotely, please log off as soon as possible after pressing ENTER. 4.
Conversion Instructions Task 24 - Replace the Nightly Backup Tape Return the nightly backup tape to the tape drive. NOTE: Failure to return the nightly backup tape to the tape drive results in a system alarm when the system attempts the next nightly backup. This alarm remains on the system until a successful backup is completed. Task 25 - Remove the Old Software from the Site Remove the old switch integration software from the site to prevent loading the wrong software in the event of a failure.
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Channel Mapping A Overview This appendix presents the information necessary to perform channel mapping and acceptance testing. NOTE: The platform administration of channels to groups is not performed in this release. Allow the setting to remain at 2. This Assign screen option is reserved for future use. Administer the INTUITY Switch Interface You must first Administer the INTUITY switch interface before you can map channels to switch extensions.
Channel Mapping 1. Starting at the INTUITY Administration menu, select: > Voice System Administration > Voice Equipment The system responds with the Voice Equipment screen, as shown in Figure A-1. NOTE: The channel state, shown in the third column of the Voice Equipment screen, may be in-service (Inserv), facility-out-of-service (FOOS), or manually-out-of-service (Manoos). Figure A-1.
Map Channels to Switch Extensions 3. Press F3 (Assign) to display the assignment options. NOTE: The channel may be in any state for this procedure. The system responds with the Assign screen, as shown in Figure A-2. Figure A-2. Assign Screen 4. Select Channel to PBX Extension from the Assign screen. 5. Press ENTER to display the screen to map the channels to the extensions. The system responds with the Channel to PBX Extension screen, as shown in Figure A-3. Figure A-3.
Channel Mapping An information screen appears confirming that the switch extension has been mapped to the channel. 9. Press ENTER to continue. NOTE: The Voice Equipment screen is not updated until the Channel to PBX Extension screen is closed. If you wish to verify your mapping at any time during the procedure, press the F6 (Cancel) key twice to cancel out of the Channel to PBX Extension and the Assign screen. This will cause the INTUITY system to redraw the Voice Equipment screen. 10.
Verify Channel State Channels are usually shipped from the factory in the facility-out-of-service (Foos) state. When the ports detect loop current, they automatically convert to the Inserv state. If you have connected the ports to the switch and they remain in the Foos state, you may have a problem with the: ■ Connection ■ Switch ■ Hardware If you are installing a new board, you will see the manually-out-of-service state (MANOOS).
Channel Mapping 2. Verify that all of the channels that are listed are in the in-service (Inserv) state. This state is listed in the State column of the display. Use either the up and/or down arrow keys to scroll through the channel listings, or use the F2 (Previous Page) and F3 (Next Page) keys. 3. Continue with “Assign Service to Channels for Testing” on the next page. If you need to make any changes to any channel states, continue with this procedure. 4.
Verify Channel State 6. Press F8 (Change Keys) to display the diagnose function keys. 7. Press F3 (Release) to display the screen showing the Release of Voice Equipment screen. The system responds with the Release of Voice Equipment screen, as shown in Figure A-6. Figure A-6. Release of Voice Equipment Screen 8. Enter ch for channel or ca for card into the Equipment field. After the first two letters, the INTUITY system types the rest of the word. 9. Enter the equipment number.
Channel Mapping Assign Service to Channels for Testing This procedure assigns the service ChanTran to all of the channels for testing. After the testing is completed, channels will have to be assigned to their operating service. ChanTran does not support the INTUITY applications. 1. Starting at the INTUITY Administration menu, select: > Voice System Administration > Voice Equipment The system responds with the Voice Equipment screen, as shown in Figure A-7. Figure A-7. Voice Equipment Screen 2.
Assign Service to Channels for Testing 4. Select Services to Channels. 5. Press ENTER to display the services to channels screen. The system responds with the Assign Services to Voice Channels screen, as shown in Figure A-9. Figure A-9. Assign Services to Voice Channels Screen 6. Verify that the cursor is on the Service field in the Assign Service to Voice Channels screen. 7. Press F2 (Choices) to display all possible services. 8. Select ChanTran for all channels.
Channel Mapping Test Each Channel This test accepts each channel’s ability to: ■ Recognize touch tones ■ Record and playback Only those channels that have been purchased and activated are tested. NOTE: INTUITY ChanTran has blind and intelligent transfer test capabilities that may be used to test if the need arises. These transfers, however, may not work on all switches.
Test Each Channel Figure A-10. System Monitor Screen Showing Channel being Tested with INTUITY ChanTran Touch Tone Recognition 2. Verify that all purchased and activated voice channels are listed as being on-hook at the start of the testing. 3. Use a test phone to dial the extension number of the channel to be tested. Begin with the extension assigned to channel 0. The system responds: “This is the channel and transfer test program. You are testing voice channel number xx1.
Channel Mapping 6. Press 1 (the number 1) to start the touch tone recognition test. The system responds: “Enter a set of digits followed by the pound key. The star and pound keys will not be spoken.” 7. Enter the numbers 1 2 3 4 5 on the telephone keypad. 8. Enter the pound sign. The system responds through the telephone: “The digits entered are 1 2 3 4 5.” The system then returns to the main ChanTran menu, starting with: “Press 1 to initiate...
Assign Services to Called Numbers The system responds through the telephone: The recorded phrase is: “Test, test, test.” The system then returns to the INTUITY ChanTran main menu, starting with: “Press 1 to initiate...” NOTE: If you heard the phrase, the test has completed successfully. If you did not hear the phrase, or the repeated phrase cannot be understood, the test has failed. Contact your remote maintenance center. 15. Press the star key to disconnect from the channel. 16. Hang up the phone. 17.
Channel Mapping NOTE: Refer to the worksheet from your project manager. If you will not be assigning *DNIS_SVC to any channels, skip this procedure and continue with the next procedure, "Map Services to Channels for Operation". 1. Starting at the INTUITY Administration menu, select: > Voice System Administration > Voice Equipment The system responds with the Voice Equipment screen, as shown in Figure A-11. Figure A-11. Voice Equipment Screen 2.
Assign Services to Called Numbers 4. Select Services to Called Numbers from the Assign screen. 5. Press ENTER to display the screen to assign the services to the called numbers. The system responds with the Assign Service to Called Numbers screen, as shown in Figure A-13. Figure A-13. Assign Service to Called Number Screen 6. Press F8 (Change Keys). 7. Determine your next step: a. If you are installing a new system that does not have assigned services, continue with Step 8. b.
Channel Mapping 9. Place the cursor in the Service name to be added field. 10. Press F2 (Choices) to display a list of the possible services. 11. Refer to the worksheet showing the services to channels. Assign the services as shown on the worksheet, by highlighting the name of the service and pressing ENTER .
Map Services to Channels for Operation 15. Repeat Step 6 through Step 12 for each service and called number assignment. 16. Press F6 (Cancel) twice to reach the INTUITY Administration menu, or continue with the next task, “Map Services to Channels for Operation”. Map Services to Channels for Operation This procedure assigns the channels to the services that they will use during normal operation. The service(s) that will be used for operation are recorded on the worksheet from your project manager.
Channel Mapping 4. Select Services to Channels from the Assign screen. 5. Press ENTER 6. Press F2 to display the Services to Channels screen. (Choices) to display all possible services.
Map Services to Channels for Operation 13. Press F6 (Cancel) four times reach the INTUITY Administration menu. 14. Continue with Chapter 2, “Conversion Instructions,” Task 10, “Administer the Lucent INTUITY System for Operation with the MERLIN LEGEND,” Step 3, page 2-32.
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Using the Change Extensions Command B Overview Use the Change Extensions screen to move a series of extension numbers from one block of numbers to another instead of changing each number individually. You can use this screen to move as little as one extension from one number to another. Or, you can use it for a much bigger job: perhaps to change the length of every extension number in your system from four digits to five.
Using the Change Extensions Command ! CAUTION: This screen does not change the numbers entered into automated attendants. Where any auto-attendant calls a number changed by using this screen, you must separately change that number. ! CAUTION: This is a powerful screen. It is safe to use only if you have planned in advance exactly what you need to have it do. Busyout the Voice Ports Busyout the voice ports as follows: 1.
Busyout the Networking Ports 2. Press F8 (Change Keys) to display the diagnose function keys. 3. Press F2 (Busy-out). The system responds with the Busyout of Voice Equipment screen (Figure B-2). Figure B-2. Busyout of Voice Equipment 4. Complete the following fields: ■ Equipment: Enter ca ■ Equipment number: Enter the range of 0 – the number of the last card ■ Change Immediately?: Enter yes 5. Press F3 (Save). The system displays a Command Output screen. 6. Press F6 (Cancel).
Using the Change Extensions Command 1. Starting at the Customer/Services Administration menu, select: > Diagnostics > Networking Diagnostics 2. Press F8 (Change Keys) to access the second set of function keys. 3. Press F2 (Busy-out). After you press the key, the Busyout Networking Channel screen displays (Figure B-3). Figure B-3. Busyout Networking Channel Screen 4. Enter the number of the channel you need to busyout. After you enter the number, the message working...
Stop the Voice System Stop the Voice System The following procedure describes how to stop the Lucent INTUITY voice system. 1. Starting at the Lucent INTUITY Administration menu, select: > Customer/Services Administration > System Management > System Control > Stop Voice System The system displays the following prompt: Enter y to continue, n to quit. 2. Enter y The system stops the voice system and returns to the System Control screen.
Using the Change Extensions Command Changing a Block of Extensions (with Extension Length Change) Change the length of local extension numbers as follows: 1. Choose Switch Interface Administration from the Lucent INTUITY Administration menu and change the entry in the Extension Length field to reflect the new extension length. 2. From the Lucent INTUITY Administration menu, select AUDIX Administration. At the command line enter change machine machine_ name.
Changing a Block of Extensions (with Extension Length Change) Figure B-4. Change Extension Screen 6. Enter the name of the AUDIX machine for which you are changing extension numbers. 7. Enter the boundries of the extension numbers you are changing, that is, enter two numbers: the beginning (smallest affected) extension number. and the ending (largest affected) extension number. (In the example, the 100 extensions to be changed are those currently numbered between 9900 and 9999.) 8.
Using the Change Extensions Command If the system fills in the Ending With field and prints “Subscriber Already Exists,” you have specified a range of numbers that includes at least one number that is already assigned. The system will not permit the Change Extensions screen to delete an existing number in the course of adding another. In this case, continue through the lettered steps below: a. Access CANCEL to exit this screen. b. Type list address ranges at the command line.
Changing a Block of Extensions (without Extension Length Change) 13. Determine your next step: ■ If you need to change a block of extension numbers without changing the extension length, continue with “Changing a Block of Extensions (without Extension Length Change). ■ If you are finished changing extensions, continue with “Release the Voice Ports,” page B-5.
Using the Change Extensions Command : Figure B-5. Change Extension Screen 5. Enter the name of the AUDIX machine for which you are changing local subscriber’s extension numbers. This is the only system on which this procedure will be performed. 6. Enter the boundries of the extension numbers you are moving, that is, enter two numbers: the beginning (smallest affected) extension number. and the ending (largest affected) extension number.
Changing a Block of Extensions (without Extension Length Change) If the system fills in the Ending With field and prints “Subscriber Already Exists,” you have specified a range of numbers that includes at least one number that is already assigned. The system will not permit the Change Extensions screen to delete an existing number in the course of adding another. In this case, continue through the lettered steps below: a. Access CANCEL to exit this screen. b.
Using the Change Extensions Command Release the Voice Ports Release the voice ports as follows: 1. Starting at the Lucent INTUITY Administration menu, select: > Customer/Services Administration > Diagnostics > Voice Board Diagnostics The system responds with the Diagnose Voice Equipment screen, as shown in Figure B-6. NOTE: Ports will be in the manually-out-of-service (Manoos) state if you are installing a new card or if the ports are busied out.
Release the Voice Ports Figure B-7. Release of Voice Equipment Screen 4. Complete the following fields: ■ Equipment: Enter ca ■ Equipment number: Enter the range of 0 – the number of the last card ■ Change Immediately?: Enter yes 5. Press F3 (Save). The system displays a Command Output screen. 6. Press F6 (Cancel). The displays the Diagnose Voice Equipment screen. 7. Press F6 (Cancel) three times to return to the Lucent INTUITY Administration menu. 8.
Using the Change Extensions Command Release the Networking Ports Release the networking ports as follows: 1. Begin at the Lucent INTUITY Administration menu, and select: > Customer/Services Administration > Diagnostics > Networking Diagnostics 2. Press F8 (Change Keys) to access the second set of function keys. 3. Press F3 (Release). After you press the key, you see the Release Networking Channel screen as shown in Figure B-8. Figure B-8. Release Networking Channel Screen 4.
