USER MANUAL Made for Android™
Contents Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 What’s Inside . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Getting to Know Engage™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Charging Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Welcome aboard! We’re honored you’ve chosen to be a part of the Engage family! Our commitment to you is simple: To help you hear better! Your journey to better hearing begins now. Every successful journey has a guide to help you get the most out of the adventure! There are two key guides at your disposal. This booklet is a quick and easy reference for you to get started. And for additional details and information, be sure to check out our binge worthy “how to” video series at engagehears.
Getting Started 1 Get familiar with the Engage hearing aids and what’s in the box 2 Download the Lucid Hearing app from Google Play onto your Android™ phone 3 Pair the hearing aids to your Android™ phone 4 Select tips for a perfect fit 5 Put the hearing aids on your ears 6 If fit needs further adjusting, reference the included Engage Tube Fit Guide 7 Listen to what you hear, trying out each of the 4 pre-configured programs 8 Stream some music or make a phone call!
What’s inside • 1 pair of Engage™ Hearing Aids • 1 Rechargeable Case • 1 USB Charging Cable • 1 Cleaning Tool • 5 pair Closed Ear Tips • 4 pair Vented Ear Tips • 10 Wax Stops and Replacement Tools 5
Getting to know Engage™ Charging case L R Microphones Tube Receiver Tip Wax Stop Rocker Switch Concha Lock Battery Left Right
Charging Instructions 1 To charge case, plug the charging cable into a USB power source. 2 Plug the micro-USB end of charging cable into the charging case. The hearing aids shut off when inserted for charging and will automatically turn on when removed from the charging case. The charger is smart and won’t ever overcharge your batteries. 3 4 Place hearing aids in charging case.
Wearing your new hearing aids When inserting your hearing aids for the first time, there can be feedback (whistling) if your hearing aids are not fully inserted. We suggest you practice inserting them with the battery door slightly open until you have perfected this process. The adjustment period of wearing hearing aids takes time, but soon you’ll be hearing clearly. 1 Grasp hearing aid between your thumb and forefinger.
2 3 4 Place hearing aid behind ear, with tube pointed forward over ear. The tube is wrapped around the top of ear. Gently push the ear tip into the ear canal. Tuck the concha lock into the bowl of the ear. If at this point you feel the fit isn’t right please refer to the included Engage™ Tube Fit Guide for guidance. Our customer service team can assist you and send you the right size tubes to help you find your perfect fit.
How to adjust volume and change programs The easiest way to adjust your hearing aids is with the Lucid Hearing app (See page 12). If you need to, you can also adjust the hearing aids manually with the rocker switch. A quick press of the rocker switch UP or DOWN will adjust the volume up/down. Press and hold the rocker switch UP or DOWN to progress to a different program. You will hear a notification alerting you that you are on a different program.
Programs Your new Engage™ Hearing Aids come with 4 pre-determined programs. Utilizing thousands of professional audiograms and extensive, years long research in conjunction with University of Texas at Dallas, we have determined four presets that cover a large percent of the population with mild-moderate hearing loss.
Control through the app Your Engage™ Hearing Aids have Lucid™ Technology inside and can be used with the Lucid Hearing App which is available on Google Play. The app allows you to make adjustments to the volume, programs, and gives the ability to use the phone via your aids and stream audio from popular music streaming apps available for your device. Use your Android™ camera to scan this code and download the app or go to the Google Play Store and search “Lucid Hearing” to download.
Start-up and Pairing The first time you open the app you will be met with three introductory Screens.
How to change or remove the Concha Lock The Concha Lock attaches to the receiver to position the receiver securely in the ear. If a new Concha Lock is needed for comfort or fit, they can be ordered at engagehears.com or call 866-202-2527. Below are instructions on removing/replacing the Concha Locks. 1 2 Locate the Concha Lock. 3 Grasp the Concha Lock with thumb and forefinger. 4 The Concha Lock is held tightly to the receiver by a small, plastic loop.
Care & Cleaning Instructions To ensure your devices continue to work properly for years to come please note that you should avoid submerging in water, dropping from distances greater that 3 feet, or exposing to excessive heat for extended periods of time. The most common cause of instrument failure is wax buildup and it is the easiest to avoid.
How to Clean your Engage™ Hearing Aids Cleaning Tool Wire Loop Use wire loop to clean wax from tips Brush Use brush to clean wax and dirt off tip Brush microphone openings Brush around rocker switch
Replacing Wax Stop Your Engage™ Hearing Aids have a wax Replacement end stop in the tip to prevent wax from getting Wax Stop inside the speaker. You should check daily for any obstruction to the wax stop. If you see wax inside you can replace it using the instructions on the next page.
1 2 3 4 Before removing wax stop, be sure to remove the dome tip. Insert removal end of replacement tool into used wax stop, centered in hearing aid receiver. This requires a firm push. Pull replacement tool straight up to remove used wax stop. Remove used wax stop from replacement tool and turn tool over to direct new wax stop towards tip. Insert new wax stop into tip by wriggling it in place and pressing in firmly.
Ear Tips and Fit We have included a number of different dome tips for you to find the perfect fit. The tip should fit snugly enough to seal the ear, while not being uncomfortably too tight. Some experimentation may be necessary. You will notice there are two types of tips included. 1 The closed tips provide the best experience for streaming music & phone calls and provide a full, rich sound.
Replacing the ear tips 1 2 3 4 Hold the hearing aid by the base of the speaker housing. Gently pull on the tip until it comes off. You may need to twist it using a back and forth motion. Align the new tip with the dome facing outward. Press the new tip onto the speaker housing until it is fully on the receiver and the wax stop is flush with the entrance to the dome tip.
Replacing Tubes 1 2 3 Grip the old tube on the sides of the clear plastic connector. Pull tube straight out until fully detached. Do not twist or pull on the flexible tube itself. To replace the tube align the base of the tube with the hearing aid connector and press firmly to insert until you hear a click.
Troubleshooting ISSUE POSSIBLE CAUSE SOLUTIONS No/Low sound output Low battery Recharge hearing aids Wax build up in the wax stop Clean or replace the dome Volume set too low Use the app to increase the volume to a comfortable level Tip not inserted properly Re-insert the tip Hearing Aid damaged Contact Engage™ Customer service for assistance A significant change in your hearing Contact your hearing health care professional for an exam.
ISSUE POSSIBLE CAUSE SOLUTIONS Whistling/Feedback Tip not inserted properly Reinsert hearing aid tip Dome tip damaged or is the wrong size Replace dome tip with a new tip Wax build-up in the ear canal Talk to your doctor or a hearing healthcare professional about how to best clean your ears Engage™ Devices won’t charge Charger battery is depleted Make sure your charger is charged regularly Hearing Aids inserted incorrectly in charger base Check for proper insertion Charger battery is depleted
Regulatory information: Please note that these devices are not designed to restore your normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions such as disease, wax blockage, or any physiological conditions you may have.
Children with hearing loss In addition to seeing a physician for a medical evaluation, a child with hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child. An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with hearing loss. Device is not for use by those 18 years of age or under.
BATTERY SAFETY INFORMATION Hearing Aid Batteries Are Dangerous If Swallowed Keep hearing aids out of the reach of children or anyone who may accidentally swallow them. Never put hearing aids in your mouth for any reason. Do not store in pill containers where they may be mistaken for medication and swallowed. Do not attempt to remove batteries from your device see your hearing care professional. Do not use any other rechargeable battery; Batteries of low quality may leak and cause bodily harm.
For questions, please go to engagehears.com or call 866-202-2527 We’re here to help. ©2020 Lucid Audio, LLC. All rights reserved. Engage is a registered trademark of Lucid Audio, LLC. Android is a trademark of Google LLC. Google Play and the Google Play logo are trademarks of Google LLC.
