Quick Guide User guide

If you are not successful troubleshooting problems with MAGPIX, contact Luminex Technical

Support. See Technical Support. If necessary, attach a support utility file to provide detailed

information. To create a support utiltity file, access the Support Utility tab of the

Maintenance page and follow the instructions in Sending a Support.zip File.

MAGPIX New System Initialization Troubleshooting

This section provides you with information to troubleshoot issues that you can encounter

during the MAGPIX

installation and system startup. The procedures are presented as step-

by-step instructions and assume basic knowledge of xPONENT software and xMAP

Technology.

System Startup

Verify that the following procedures were performed when the MAGPIX system was turned

on for the first time:

• Adjusting the Sample Probe Height

• Revive After Storage Routine (Luminex)

• System Initialization

All system startup routines are run from the MAGPIX Off-Plate Reagent Block. For detailed

instructions on how to perform these operations, refer to the Starting the MAGPIX System for

the First Time section of this manual.

Chapter 5: Troubleshooting