Quick Guide User guide

You can access the Technical Support website using a user name and password at
https://oraweb.luminexcorp.com/OA_HTML/jtflogin.jsp.
By Phone Inside the U.S. and Canada
Phone: [phone]-BEAD (-2323)
Fax: [phone]
By Phone Outside the U.S. and Canada
[phone]
Email
Email questions to [e-mail].
Sending a Support.zip File
1. If you want to include a batch file, select it and check Include Batch Information.
2. Press Support. The Support Utility launches.
3. Type your name in the Name box.
4. Type your company name in the Company box.
5. Type your phone number in the Phone box.
6. Type your email address in the Email box.
7. In the Comment box, type a detailed description about the problem you are
experiencing.
Troubleshooting
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