Installation Guide

Troubleshooting

The D3 uses built-in tests to check wiring and wireless connectivity. These tests run each time the D3 turns

on, and may take several minutes.

Note: The D3 will NOT run these tests while provisioned to a Design Studio installation. If the D3

ﬁnd a problem, it will let you know by emitting a corresponding color or, if no emitter is connected,

by ashing the indicator lights on its power supply.

DIAGNOSTIC COLORS (REQUIRES EMITTER)

The D3 will emit a color to tell you the type of problem.

Color Condition Correction

Red Invalid input voltage on the

power line

Ensure that input voltage matches the expected

voltage for the D3's model.

Magenta Poor wireless connectivity Ensure that the D3 is not in a metal enclosure and

that there are no signiﬁcant obstructions between

the D3 and other Ketra devices.

Note: In some circumstances, magenta is expected.

See the note below the table.

Yellow Fair wireless connectivity Ensure that the D3 is not in a metal enclosure

and that there are no signiﬁcant obstructions

betweenthe D3 and other Ketra devices.

Note: Magenta can indicate success or failure. It indicates success if there are no other powered-

on Ketra devices within 50 ft (15.24 mm); otherwise, it indicates a problem.

18|D3 INSTALLATION GUIDE

P/N 040444 Rev D