User Manual

Support
11 Support
We are devoted to making your experience with the AES16e trouble-free and productive. If the
troubleshooting and operational sections of this manual did not help resolve your questions, several support
options are available to you:
11.1 Lynx Website Support Resources
Logging on to http://www.lynxstudio.com/ > Support will provide several options for resolving your
support issues:
 Support Ticket
For direct attention from the Lynx Technical Support Staff, registered users can submit a support ticket
online that details their problem and steps they’ve taken to resolve it. Most Support Ticket
submissions are responded to within 24 hours.
 Frequently Asked Questions
An extensive catalog of FAQs derived directly from our most common tech support inquiries. Our
FAQ section is updated regularly and designed to allow users to find the answers to their most
common questions quickly.
 Firmware and Driver Downloads
A library of current firmware and driver files are available for download and installation. Check back
regularly to insure that your AES16e is up-to-date.
 Lynx Support Forum
An online Lynx user’s support forum provides a venue for customers to post questions and issues and
receive responses from other users as well as Lynx technical administrators. Searching previous posts
is often an excellent way to uncover valuable information about Aurora operation and troubleshooting.
See http://www.lynxstudio.com > Support > Support Forum.
11.2 Telephone Support
Telephone support is available by calling [phone] extension 206 from 9AM to 5PM Pacific
Time, Monday through Friday, excluding United States Holidays.
11.3 Registering your Aurora
Lynx is committed to providing you with the best service possible. To help us serve you better, please be
sure to register your AES16e using one of the following methods:
 Fill out and mail the Warranty Registration Card included with your AES16e.
 Register on the web at: http://www.lynxstudio.com > Support > Register Your Products
Once you are registered you will automatically receive notifications of new products and upgrades.
11.4 Return Policy
If you have a unit that you suspect is defective or is malfunctioning contact Lynx technical support via one
of the means described above for diagnosis. If the technician determines that the unit is faulty, they will
issue an RMA number so you can send the unit in for repair. Units received without a valid RMA number
will be refused. All RMA numbers are valid for 30 days from the date of issue.
AES16e User Manual
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