Operation Manual

12 Support
We are devoted to making your experience with the LT-ADAT trouble-free and productive. If the troubleshooting
and operational sections of this manual did not help resolve your questions, several support options are available to
you:
12.1 Lynx Website Support Resources
Logging on to
http://www.lynxstudio.com/support.html will provide several options for resolving your support
issues:
Support Ticket
For direct attention from the Lynx Technical Support Staff, registered users can submit a support ticket
online that details their problem and steps they’ve taken to resolve it. Most Support Ticket submissions are
responded to within 24 hours.
Frequently Asked Questions
An extensive catalog of FAQs derived directly from our most common tech support inquiries. Our FAQ
section is updated regularly and designed to allow users to find the answers to their most common
questions quickly.
Firmware and Driver Downloads
A library of current firmware and driver files are available for download and installation. Check back
regularly to insure that your Aurora is up-to-date.
Lynx Support Forum
An online Lynx users support forum provides a venue for customers to post questions and issues and receive
responses from other users as well as Lynx technical administrators. Searching previous posts is often an
excellent way to uncover valuable information about Aurora operation and troubleshooting. See
http://www.lynxstudio.com/forum
12.2 Telephone Support
Telephone support is available by calling [phone] extension 206 from 9AM to 5PM Pacific Time,
Monday through Friday, excluding United States Holidays.
12.3 Registering your LT-ADAT
Lynx is committed to providing you with the best service possible. To help us serve you better, please be sure to
register your LT-ADAT using one of the following methods:
 Fill out and mail the Warranty Registration Card included with your Aurora.
 Register on the web at:
http://www.lynxstudio.com/support.html
Once you are registered you will automatically receive notifications of new products and upgrades.
12.4 Return Policy
If you have a unit that you suspect is defective or is malfunctioning contact Lynx technical support via one of the
means described above for diagnosis. If the technician determines that the unit is faulty, they will issue an RMA
number so you can send the unit in for repair. Units received without a valid RMA number will be refused. All
RMA numbers are valid for 30 days from the date of issue.
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