Owner`s manual

21
MSPA LIMITED WARRANTY
MSpa® has been manufactured with reliability and simplicity in mind. All products have been inspected and found free of
defects prior to leaving the factory.
MSpa warrants this product against defects in material and workmanship for a period of: ONE Year
The warranty period begins on the date of purchase, and MSpa requires presentation of the original proof of purchase to
ascertain the date. During the warranty period, MSpa will either repair or replace, at its discretion, any defective products.
Replacement products or repaired parts will be warranted for only the unexpired portion of the original warranty.
Shipping Policy
Consumers are responsible for the shipping/freight when returning the defective parts to MSpa authorized service centre or
ORPC-Oriental Recreational Products (Shanghai)Co., Ltd.
Warranty Policy
● This limited warranty does not apply to any defects resulting from negligence, accidents, misuse or other reason beyond
MSpa’s reasonable control, including but not limited to: normal wear and tear, negligence or failure to follow the product
instructions, improper or inadequate maintenance; connection to improper power supply; chemical water damage, loss of
pool water, unauthorized product modification or repair; use for commercial purpose; fire, lightening, flood or other external
causes.
● This warranty is valid only in the country of purchase in such countries where MSpa sells and services the same model with
identical technical specifications.
● Warranty service outside the country of purchase is limited to the terms and conditions of the corresponding warranty in the
country of service. Where the cost of repairs or replacement is not covered by this warranty, MSpa will advise the owners
and the cost shall be charged to the owner.
● This warranty only applies to the original purchaser and terminates upon any transfer of ownership.
● All repairs for which warranty claims are made must be pre-authorized by ORPC through an accredited distributor or agent
provided that the defective part be returned to the distributor or agent Transportation Prepaid, if requested.
● The authorized selling dealer is responsible for all in-field service work carried out on your MSpa product. ORPC will not
be liable for results of cost of workmanship from unauthorized service people.
● Products marked with both MSpa and another producer are governed exclusively by the warranty provided by the other
producer.
Warranty Registration
Registration is required. Warranty Card can only be sent out by mail. All claims must be submitted to ORPC by authorized
selling dealers. It is essential that all submitted claims provide all the necessary information, including Customer Name,
Purchase Date, Series No., Product Model, Problem, and Parts requested. Without this information the warranty will be invalid.
Warranty Card must be completed and mailed to ORPC by authorized dealer within Thirty days of the original purchase date.