Warranty

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GET-MAAX
Terms, Conditions and Warranties
• Product is defective due to negligent storage; or
• Product is equipped with any accessories or options.
Prior to returning merchandise a MAAX customer must complete and
submit the RGA Request Form supplying general and specic information
about the unit(s) for return. MAAX must then authorize and approve the
return in writing by issuing an RGA number.
All products are subject to inspection prior to credit reimbursement, and
MAAX reserves its right to reduce such reimbursement as follows:
• MAAX will apply a 25% restocking fee against the reimbursement credit
for all returns for any reason other than manufacturing defect or MAAX
error.
• A repair cost will be applied against the credit reimbursement for any
repair required to bring a product back to 100% resalable condition. In
these circumstances the customer will be notied.
• Any unit returned via common carrier must have the freight prepaid by
the customer.
• For any product returned that does not qualify for return as specied
above or does not match the RGA form, MAAX will charge a $25 per
unit handling fee. MAAX will notify customers in such instances and the
customer will be requested to either take the unit back with freight prepaid
and charged or notify MAAX in writing of their desire that it be scrapped.
Door Return policy
MAAX provides a selective and conditional merchandise return program.
Product may be returned to MAAX under the following conditions:
• Product is in original, new condition – not previously installed or used as
display;
• Product has been in the customer’s possession for less than 12 months;
• Product is still available in the most current price list (not discontinued)
or has not been announced for discontinuation;
• Product is in a standard color or nish, as indicated in the most current
price list;
• Any stock product may be returned. To know if a product is a stock unit,
please contact the customer care department; and
• Product was received in error, does not represent what the customer
ordered or has a manufacturing defect.
Products are not eligible for return to MAAX under the following
conditions:
• Product has been previously installed, drilled, permanently marked,
spray painted, or in any other way altered from its original condition;
• Product is “weathered”; degraded due to storage outside or exposure
to the elements resulting in discoloration;
• Product is defective due to negligent storage; or
• Product is equipped with any accessories or options.
Prior to returning merchandise a MAAX customer must complete and
submit the RGA Request Form supplying general and specic information
about the unit(s) for return.
MAAX must then authorize and approve the return in writing by issuing an
RGA number.
All products are subject to inspection prior to credit reimbursement and
MAAX reserves the right to reduce such reimbursement as follows:
• MAAX will apply a 25% restocking fee against the reimbursement credit
for all returns for any reason other than manufacturing defect or MAAX
error.
• A repair cost will be applied against the credit reimbursement for any
repair required to bring a product back to 100% resalable condition. In
these circumstances the customer will be notied.
• Any unit returned via common carrier must have the freight prepaid
by the customer to the closest participating plant. Contact customer
service to locate closest participating plant.
Price
Orders are accepted subject to prices in effect at the time of shipment
of this price list and prices are subject to change without notice. The
published pricing schedule shows suggested list prices and is subject to
a trade discount as determined by MAAX Bath Inc. (hereafter “MAAX”).
Orders will be invoiced at the price in effect at the time the orders are
placed. Selling prices may be readjusted without notice during the year, for
instance if transportation costs increase due to fuel surcharges.
Conditions of acceptance
The acceptance, shipment or delivery of any order is conditional upon
approval of MAAX’s credit department and upon these sales terms and
conditions applying to the order and not any others, unless specically
agreed to in writing by MAAX. MAAX reserves the right to require
satisfactory security for performance of the purchaser obligations prior to
making shipment on any order. Any sold merchandise remains the property
of MAAX until full payment is received, in accordance with applicable laws,
such as the Uniform Commercial Code —Sales in the United States.
Terms of payment
General payment terms are net 30 days. A rate of 2% monthly (26.82% per
annum, compounded monthly) will apply on overdue accounts. No goods
will be delivered to customers not complying with our sales and payment
conditions.
Taxes
All prices published are exclusive of applicable taxes.
Lost merchandise
If, upon receipt, the recipient notices that certain products are missing, he
must immediately notify our customer service department. The recipient
must then indicate which products are missing on the delivery slip and
countersign it. The enclosed bill of lading allows you to verify shipped and
received merchandise.
Shipping damage
Damage occurring in transit is the responsibility of the carrier. MAAX will
not be held responsible for shipping damage. The product should be
carefully examined by the user or installer at time of receipt to ensure it is
damage free. If any damage is discovered, it should be noted on the freight
bill, and a claim should be led against the carrier as soon as possible.
Inspection of the unit prior to installation is the responsibility of the installer
or building contractor who acts on behalf of the user, or the user himself.
They are responsible for ensuring that the unit is free of defect or damage.
In the event of a problem, the unit must not be installed. MAAX is not
responsible for failures, costs, damages or claims that could have been
discovered, repaired or avoided by proper inspection and testing prior to
installation.
Return Policy (other than doors)
MAAX provides a selective and conditional merchandise return program.
Product may be returned to MAAX under the following conditions:
• Product is in original, new condition – not previously installed or used
as display;
• Product has been in the customer’s possession for less than 6 months;
• Product is still available in the most current price list (not discontinued)
or has not been announced for discontinuation;
• Product is in a standard color or nish, as indicated in the most current
price list;
• Any stock product may be returned. To know if a product is a stock unit,
please contact the customer care department; and
• Product was received in error, does not represent what the customer
ordered or has a manufacturing defect.
Products are not eligible for return to MAAX under the following
conditions:
• Product has been previously installed, drilled, permanently marked,
spray painted, or in any other way altered from its original condition.
Product is “weathered” degraded due to storage outside or exposure to
the elements resulting in discoloration;