Instructions / Assembly

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Warranty & Return Policy
Effective as of April 25, 2018.
Thank you for purchasing a new MacSports product(s). We hold ourselves to high standards and are confident that you’ll be pleased with what you purchased. However, if you are
dissatisfied or if you discover a defect in your Product, simply review our Return Policy and Limited Warranty (below) and, if you believe that you are entitled to take advantage of
their terms, please contact us at[e-mail] for instructions on how to do so.
PLEASE NOTE THAT OUR LIMITED WARRANTY DESCRIBED HEREIN APPLIES ONLY TO ORIGINAL PURCHASERS OF PRODUCT(S) PURCHASED FROM MACSPORTS.COM
DIRECTLY. IF YOU PURCHASED YOUR PRODUCTS(S) FROM AN AUTHORIZED DISTRIBUTOR, SUCH AS HSN OR QVC, OR PURCHASED YOUR PRODUCT(S) FROM
AMAZON.COM OR ANOTHER THIRD PARTY, YOUR WARRANTY RIGHTS, IF ANY, MAY BE SUBJECT TO DIFFERENT OR ADDITIONAL TERMS. PLEASE RETAIN YOUR
PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY. IN ADDITION, PLEASE NOTE THAT THE RETURN POLICY AND LIMITED WARRANTY APPLY
ONLY IF THE PRODUCT IN QUESTION IS IN THE UNITED STATES AT THE TIME YOU WISH TO RETURN IT.
Limited Warranty
Who and what does this Warranty cover?
We stand behind our products and offer a 1-Year Limited Warranty to prove it. The terms of the Warranty are as follows:
Your new MacSports product (a “Product”) is covered by a 1-year limited warranty (the “Warranty”), which gives you specific legal rights. You may have other rights, but those vary
from state to state. This Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the MacSports Product for which you are seeking
recourse under the Warranty and (b) purchased the Product directly from MacSports.com. The Limited Warranty therefore only applies during the period in which the Product is
owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your Product must be in the United States at the time you wish to take advantage of the
Warranty.
This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.
Specifically, this Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its
intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:
1. A visible defect in the construction (e.g., metal is bent, scratched or not functional) upon arrival of the Product. You are entitled up to 30 days to claim a defect described above
starting after delivery of the order. If you have questions about whether the purpose for which you are planning or intend to use the Product is appropriate, please
contact[e-mail]
1. Any physical flaw in the rack material that causes it to split or crack under conditions of normal use and proper handling.
2. Any manufacturing defect in the Product cover such as color tearing or mechanical unraveling.
What will MacSports do?
We will repair or replace the defective Product or the defective component(s) of the Product (e.g., hinges, wheels, if applicable). In the case of a manufacturing defect in a
component of the Product, such as the color coating, we may elect to repair or replace the component rather than replace the entire Product, and we reserve sole and complete
discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may
be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price
between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of this limited warranty, nor will it constitute the beginning of a new limited warranty period.
In case the item needs to be replaced due to a manufacture defect as described above, we cover the shipping costs and send out a replacement within 3-5 business days.
Limited Return Policy - What is not covered by this warranty?
Delivered Products that don’t show any of the defects above are eligible for returns and a refund of the original purchase price, subject to certain restrictions. Potential restrictions:
You are responsible to arrange the return shipping and to cover the costs of the shipment. Further, you must provide a valid tracking number for your return. Once the return is
received, MacSports will process the refund, which can take 3-8 business days. You have the option to not pay for the return shipment costs upfront. If you chose this option, we will
cover the return shipping costs and subtract the shipping costs from the refund of your original purchase price. PLEASE NOTE THAT THESE SHIPPING COSTS CAN BE UP TO 50%
OF YOUR ORIGINAL PURCHASE PRICE. If you need further information on how much your individual shipping costs will be, please contact our support at[e-mail].
This Warranty does not cover changes to your Product that are caused by or result from normal wear and use. Nor do we cover changes caused by or resulting from circumstances or
uses that go beyond the ordinary, intended maintenance and uses of a Product. If you have questions about proper maintenance and use of your Product, please contact us
at[e-mail].
For example, MacSports products are designed to work on surfaces that are structurally capable of supporting the weight of the product including it’s maximum weight capacity and
its stored goods (please review the individual maximum weight capacity for each product). This Warranty does not cover your Product if you use it in a manner incompatible with that
intended design and use.This warranty does not cover damage to any goods that fall off the unit itself.
In addition, some degree of individualization of your MacSports product should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a
reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not
“defects” for which you can seek a remedy under this Warranty.
More specifically, this Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over
time; (d) individual or personalized preferences relating to texture, etc.; (e) individual or personalized allergies and sensitivities.
In addition, this Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will
void your Warranty: (a) any unsanitary condition; (b) burns; (c) physically abusing the Product; (e) attempting to clean the Product in an inappropriate manner; and (f) purchase from
resellers such as Amazon.com, HSN and QVC. If you purchased your MacSports product from one of these retailers, please contact their customer service for further instructions.
YOUR RIGHTS UNDER STATE LAW.
Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of
incidental or consequential damages may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
HOW TO MAKE A CLAIM UNDER THIS WARRANTY.
To make a claim under this Warranty, please send: 1) a brief written description (and photo, if possible) of the problem or condition that you believe constitutes a defect; 2) proof of
purchase (such as your order number or an original dated sales receipt) to MacSports at[e-mail]. Your failure to comply with these claim submission instructions
may void this Warranty. We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the Product prior to accepting
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