Warranty

name. (d) "Warranty Period" means the time period (see Warranty Period table above) from
the original date of purchase of the Product. To determine the Warranty Period for the Product,
see your invoice, receipt or the warranty period described herein.
Section 2. Limited Warranty and Remedies
2.1 Warranties. Loud warrants to Customer that the Product will be free from defects in
materials and workmanship under normal use during the Warranty Period of (see Warranty
Period table above). This Product Warranty does not include: (a) physical installation or
removal of the Product at or from Customer's site; (b) visits to Customer's site; (c) labor
necessary to effect repairs or replace defective parts other than during normal business hours
Pacific time, exclusive of weekends and Loud / authorized service center holidays; (d)
expendable or disposable items; (e) Product calibration; (f) any power distribution related to the
Product, accessories or other devices associated with the use of the Product within the
Customer's facility (e.g., outlets, fuse boxes and wiring); (g) Products with missing or altered
inspection seals or serial numbers; (h) normal wear and tear such as scratches, etc; or (i) any
work with any third party equipment or software.
2.2 Remedies. If the Product fails to conform to the warranty in Section 2.1, then Loud or its
authorized service representative will, at its option, either repair or replace any such
nonconforming Product, provided that Customer gives notice of the noncompliance within the
Warranty Period to Company at [www.mackie.com/support] or by calling Loud technical
support at [[phone]] between normal business hours Pacific time, excluding weekend or
Loud holidays. Please retain the original dated sales receipt as evidence of the date of purchase.
You will need it to obtain any warranty service. As part of your notice of noncompliance include
a detailed description of the manner in which the Product does not comply (including, without
limitation, the date, location and description of the circumstances under which the
noncompliance occurred or was first noticed), the date of purchase, the model and serial
number(s), information and results of any testing done by you using the approved testing
methods set forth in the Documentation, your contact information, a request for authorization to
return the Product and such other reasonable information requested by Loud or its authorized
service representative.
2.3 Product Warranty Claim Procedure. In order to recover under this Product Warranty,
you must provide valid proof of purchase (such as an original receipt, Product warranty
registration card, on-line registration or other documentation Loud deems acceptable) for the
Product. When Loud receives any such notice, Loud will evaluate the documentation and
materials to determine whether the Product Warranty applies and, if so, to determine the
appropriate warranty service arrangement: field repair or manufacturer repair or replacement.
Loud reserves the right, before having to provide any obligation under this Product Warranty, to
inspect the damaged or nonconforming Product. Only Loud or its authorized service
representatives may authorize any warranty services. If Loud determines that the Product does
not conform to the warranty in Section 2.1, then you will be advised as to the warranty service
arrangement (i.e., field repair or manufacturer repair or replacement) and, in the case of
manufacture repair or replacement, you will be assigned a "Service Request Number" and
directed to send the Product to Loud or an authorized service representative at your
expense. You must (a) return the Product to Loud or the designated authorized service center in