Warranty

the original or equivalent packaging, (b) prepay shipping charges, (c) insure the shipment or
accept the risk the Product is lost or damaged in shipment, (d) provide valid proof of purchase
from a Loud authorized reseller or dealer (such as an original receipt, Product warranty
registration card, on-line registration or other documentation Loud deems acceptable) and (e)
your return address (please no P.O. boxes or route numbers). Please write the Service Request
Number in large letters on the top of the package. If, after the expenditure of commercially
reasonable efforts, Loud or its authorized service representative is unable to correct the
noncompliance, Loud will replace your product with a comparable product that is new or
refurbished. Loud or its authorized service representative will return the repaired or replaced
Product to you. Loud will pay to ship the repaired or replaced Product to you if you use an
address in the United States (excluding Puerto Rico and U.S possessions and territories) or
Canada. Otherwise, Loud or its authorized service representative will ship the Product to you
freight collect. Any replacement under this Product Warranty will be warranted in accordance
with this Product Warranty for (see Warranty Period table above) after the repaired or replaced
Product is received by you or the remainder of the original Warranty Period, whichever is
longer. If Loud or its authorized service representative determines that the Product is not
covered under this Product Warranty, then Loud or its authorized service representative will
notify you and inform you of the service alternatives that are available to you on a fees basis.
2.4 Telephone/Web Support. During the applicable Warranty Period, Loud will make
available to you telephone support between normal business hours Pacific time, exclusive of
weekends and Loud holidays, to assist you in the use of the Product. Telephone support services
can be obtained by calling [[phone]] or by visiting [www.mackie.com/support] and
following the instructions on reporting a warranty issue.
2.5 Exclusions. This Product Warranty does not apply to any problems or damage caused by
or that result from: (a) use of the Product not in accordance with the Documentation or this
Product Warranty; (b) external causes such as accident, modification, damage, misuse, neglect,
abuse, improper installation or other action of Customer or any third party; (c) services not
authorized by Loud; (d) failure to perform preventative maintenance; or (e) use of the Product
with items not provided by or otherwise authorized in writing by Loud. Loud does not warrant
that the Product or Documentation is free from bugs, errors or deficiencies.
2.6 Disclaimer and Release. THIS PRODUCT WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FOR STATE TO
STATE (OR JURISDICTION TO JURISDICTION). THE WARRANTIES, OBLIGATIONS,
AND LIABILITIES OF LOUD AND THE REMEDIES OF CUSTOMER SET FORTH IN
THIS PRODUCT WARRANTY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES, OBLIGATIONS, AND LIABILITIES OF LOUD AND ALL OTHER
REMEDIES OF CUSTOMER, EXPRESS OR IMPLIED, ARISING BY LAW OR
OTHERWISE, WITH RESPECT TO ANY PRODUCT, DOCUMENTATION OR OTHER
ITEMS OR SERVICES FURNISHED BY OR ON BEHALF OF LOUD UNDER THIS
PRODUCT WARRANTY, INCLUDING, BUT NOT LIMITED TO, ANY: (A) IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE;
(B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF
DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR