Use Guide
Troubleshooting
The following frequently asked questions are designed to assist users for
better understanding regard to the Watch setup and manipulation.
If the problem cannot be solved after referring to the questions, please contact
us at cs@madgaze.com.
Q：What to do when MAD Gaze Watch does not turn on?
A：Verify your Watch has a sufficient charge. Charge MAD Gaze Watch with the
authorized charging cable, press the power button for more than 3 seconds to
turn on Watch after a few minutes.
Q：Why does MAD Gaze Watch turn off by itself?
A：When the watch's battery is low enough, it will turn off automatically.
Connect the watch to a charger and check the battery level.
Q：How to save the battery of MAD Gaze Watch?
A：Please ensure that there is enough charging time. It takes at least 2 hours
to fully charge MAD Gaze Watch. Adjust your display setting like raise to wake
function, screen brightness or GPS to reduce the battery consumption.
Q：What to do if MAD Gaze Watch is not charging?
A：Check to ensure that there isn't any damage to the MAD Gaze Watch
charging cable. If there is no obvious physical damage to the cable or the plug,
try using a different cable to eliminate this as the problem. Check whether the
charging cable is well connected with the charging port.
Q：What to do if MAD Gaze Watch cannot connect with my smartphone?
A：Please confirm both your MAD Gaze Watch and smartphone have been
switched on Bluetooth. Enter MAD Gaze Controller on your watch to check
with the connection status. If the connection failed, please exit the application,
switch off the Bluetooth and turn them on again. Re-enter MAD Gaze
Controller on watch, rescan the pair QR code with your mobile to reconnect.
Q：What to do if the connection of my MAD Gaze Watch and smartphone was
cut off during the training progress?
A：Press “Forget Device” on MG Watch mobile application. Repair and restart
the training section again.
WATCH USE GUIDELINES (v2020.10) ` Page 35