Use Guide
Warranty
➢ We will provide an all-round Three Guarantees Service for your MAD
Gaze Watch according to "The Warranty Regulations of Three
Guarantees" enacted by relevant authorities in the People's Republic of
China.
➢ Warranty Period will be counted from the day the product is activated*,
for one year. The valid warranty period can be checked up on MAD Gaze
Connector or "My Device" on MAD Store.
➢ Within 7 days after the product is activated*, if the product is
malfunctioned, you can either return or replace your product, or you
may wish to have it repaired by an authorized maintenance service
provider.
➢ From the 8th to 30th day after the product is activated*, if the product is
malfunctioned, you can either replace your product, or you may have it
repaired by an authorized maintenance service provider.
➢ Within 1 year the product is activated*, if the product is malfunctioned,
you can have it repaired by an authorized maintenance service provider.
If the product is still malfunctioning after being repaired twice, you can
exchange for another device with the same model number and
specifications for free, by providing the maintenance records.
➢ MAD Gaze may at its discretion arrange a product refund in certain
circumstances. Please note that product refund will be accepted only if
returned in an unused, unscratched and undamaged condition and its
original packaging (including the product, any accessory materials, gifts,
warranty, and the original packaging and boxes). If the packaging is
damaged or any item cannot be returned, MAD Gaze reserves the right
to deduct certain retail value of the items from the refund.
➢ If there is any damage or loss of the products or accessories, including
scratches, breakages, damped, removed or damaged product barcodes
or certification labels etc., returns will not be accepted.
➢ MAD Gaze Warranty Centre is located in People's Republic of China, our
company will not be liable for any costs incurred as a result of the
warranty procedures (including, but not limited to: freight, taxes,
customs fees, and all other possible fees), all buyers must bear all
relevant expenses.
* For activation procedures, please refer to the MAD Gaze GLOW Plus tutorial
in the mobile app “MAD Gaze Connector” from Play Store or App Store.
WATCH USE GUIDELINES (v2020.10) ` Page 38