User manual

OUTPUT 392

Have all devices been found in the "Device Manager" under "DMX Devices"?

If not,

1) please check if the IP address and Subnet mask are configured correctly in Windows and your

devices.

2) please go to the menu "Preferences" -> "Options" -> "Devices (Network)". Select "Enable

KiNet".

3) please go to the menu "Preferences" -> "Options" -> "Devices (Network)". Select the correct

network card in the section "Philips Color Kinetics - KiNet".

4) please go to the menu "Preferences" -> "Options" -> "Devices (Network)". Increase the value

for "Time To Detect Devices (s)" in the section "Philips Color Kinetics - KiNet".

5) please press "Rescan For Devices" in the "Device Manager" under "DMX Devices".

6) please try and deactivate your Firewall in Windows.

Are all devices activated in the "Device Manager"?

Please check if "Enable" and "Output" are activated under the tab "DMX Devices".

Please check if all ports you are using on your device are configured correctly in the "Device

Manager" under "DMX Devices". Please check if ports, that are not used, are deactivated in

MADRIX.

Please check if the DMX addressing and DMX universes are assigned correctly in the "Device

Manager" under "DMX Devices" and in the "Patch".

Please test if MADRIX is connected to the devices. Use the button "Highlight Device" for each of

your devices in the "Device Manager" under "DMX Devices".

Please go to the menu "Tools" -> "Task Watcher". Check if the devices are sending data.

Please go to the menu "Tools" -> "Logfile". Check if any error or warnings occur regarding the

network or KiNet.

Additional Information

Addressing And Configuration