Installation manual

You do not need to move the rig in order to calibrate the compass. Also, the compass will learn over
time to become more accurate.
When you save this setting, the dish will perform a compass calibration, which will move the dish and
take couple of minutes. The dish will not stow after it performs a calibration.
APPENDIX B – Direcway RX & TX Error Codes
LIST OF DIRECWAY TX (Transmit) and RX (Receive) CODES
Transmit Error Codes
34
Numeric
TxCodes
Message Displayed Comments
0 The Transmitter is not connected
to the receiver
This is an older code for a DW4000 or DW4020 system.
1
The transmitter has been
disabled by the Network
Operations Center
This condition occurs when the transmitter is not enabled. A transmitter may
be disabled for short periods of time by the NOC for service or
troubleshooting. It may also be disabled if the user discontinues the satellite
service. If this condition persists, it can only be corrected by requesting that
the unit be enabled.
2
The transmitter has been
placed in test mode by the
Network Operations Center
This status requires no user action and this test usually completes in 15
minutes or less. This condition occurs when the NOC places the transmitter
into special transmission modes to measure the performance of the
transmitter. When in this mode, the unit is unable to transmit normal user
data to the NOC.
3
The transmitter is locking to
the receive carrier
This condition occurs during initial startup or when the receiver is locking to
the receive signal. It is normal for this condition to persist for up to 10
seconds. If this condition persists for more than 10 seconds, try
disconnecting and reconnecting the receiver coaxial cable and wait 10
seconds. If the situation still persists, then the Indoor Transmit Unit may
need to be replaced.
4
The transmitter is not
responding to commands
sent from the receiver
This condition indicates that something is not operating properly in the
Receive/Transmit Unit configuration. Perform the following actions to
attempt to recover from this condition:
• Verify that the Indoor Receive and Transmit Units are securely connected
with a 25-pin parallel cable.
• Reset the IRU by unplugging the IRU power cord from the wall socket and
then plugging the power cord back into the wall socket. This will reset the
Indoor Receive and Transmit Units. This condition could also be caused if
the power supply is faulty. If this condition cannot be resolved by following
the steps listed above, then you may need to replace the power supply, the
Receive/Transmit unit cable and/or the Transmit Unit.
5
The transmitter is not locked to
the network timing
No action is necessary if this condition occurs from time to time and quickly
resolves itself. If this issue persists, it is likely due to a NOC-related service
issue. The condition may also be due to Indoor Transmit Unit failure; in rare
cases, the Transmit unit may fail and may have to be replaced.
6
The transmitter is not available
because the receiver is not
detecting a signal or is not
locked to the correct network
Check your receive signal. This condition occurs when the Indoor Receive
Unit is not receiving a good signal. The receiver must be locked to the
correct network in order for the transmitter to operate. If your receiver is not
locked (no signal) or is locked to the wrong network, the transmitter is
unable to transmit data. Please verify that you have a good signal strength
by going to the Receive Statistics page. This could also be caused by
inclement weather.
7
The transmitter is not available
because the satellite receiver
is not tuned for normal
This condition occurs when the transmitter is disabled for safety reasons. If
this happens during installation or commissioning, the installer will close the
Antenna Pointing program and resolve the condition.