Installation manual

operation
8
The transmitter is available This is the normal operational state and indicates that the transmitter is
ready to transmit data.
9
The transmitter is adjusting for
optimal network timing
This condition typically occurs when your DW4020 is first commissioned or
the first time it is used for data traffic. This must occur before the Indoor
Transmit Unit is able to transmit successfully. Typically, this process usually
takes less than a minute.
10
The transmitter is unable to
communicate with the Network
Operations Center
This condition indicates that the unit has stopped attempting to transmit user
data because there were a number of failures in sending data to the NOC
over the satellite link. This could be the result of weather conditions causing
lost packets or return channel equipment failures in the NOC.
11
The transmitter is not available
because the receiver software
is out of date
This condition indicates that the installed software version is not recent
enough to operate on the network. New software will be required from time
to time due to network infrastructure and capability upgrades and in order to
maintain network efficiency and fix any known problems. The system will
automatically update your software version to ensure that you can enjoy
uninterrupted operation. If you do not use the DW4020 for a long period of
time and miss the updates, you may need to contact Customer Care.
12
The transmitter is not
receiving network control
messages from the Network
Operations Center
This condition indicates a NOC equipment outage. This may be a transient
condition and the system should recover automatically.
13
The transmitter is unable to
range because it cannot
communicate with the
Network Operations Center
Ranging is the process that adjusts your satellite transmitter timing
and power. Your satellite transmitter conducts ranging as needed to
ensure that it can communicate successfully with the Network
Operations
Center. This condition can indicate any of the following:
• The NOC is not receiving ranging information from the transmitter. This
may indicate a transmit problem at the NOC. This should get cleared in a
few minutes.
• The transmitter is unable to achieve enough transmit power to send
ranging information to the NOC. Make sure that the power supply is correct.
The power supply should be Part #1031105-0001.
• The transmitter is sending incorrect timing data because the wrong zip
code or latitude/longitude information was entered during installation.
• The outdoor transmitter unit (ODU)--that is, the antenna--is not operating
properly or is not properly connected to the ITU. Please ensure that the
transmit cable is securely fastened to the Transmit Unit.
14
The transmitter is not available
because ranging has failed
This condition indicates that the transmitter is not operational because
ranging has failed. Ranging is the process that adjusts your satellite
transmitter timing and power. Your satellite transmitter conducts ranging as
needed to ensure that it can communicate successfully with the Network
Operations Center. The ranging failure may happen due to the antenna
becoming misaligned or if repeated attempts to range do not succeed. This
condition may also be caused due to adverse weather conditions. In rare
cases, this may also indicate NOC issues but should clear within a few
minutes. If your system was operational in the past and you see these
messages repeatedly, you can try to force range by performing the
Connectivity Test.
15
The transmitter is waiting for a
ranging request to be
processed by the Network
Operations Center
This condition occurs if the system is busy adjusting power and timing for
other users. This process may take up to a minute or more.
16
The transmitter is waiting for a
transmit request to be
processed by the Network
Operations Center
This condition occurs when the system is unable to provide transmit
bandwidth. This occurs when many users sign-on simultaneously. It should
clear in a few minutes automatically.
17
The satellite transmitter is
unable to obtain an available
transmission rate
This condition occurs if the transmitter cannot successfully range. Ranging is
the process that adjusts your satellite transmitter timing and power. Your
satellite transmitter conducts ranging as needed to ensure that it can
communicate successfully with the Network Operation Center. A possible
cause is that the transmitter could not achieve enough power to transmit.
This is likely caused because the antenna is not accurately pointed.
However, it may also be a transmitter power problem. Check the power
supply and make sure that it is Part # 1031105-0001.
18
The transmitter is requesting a This condition can occur during installation when the Antenna Pointing
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