Installation manual

improves. This condition can also indicate that the IRU is unable to receive
the signal from the NOC. This is also associated with a signal level less than
30. This occurs if there is a weather outage at the user location, a NOC
outage due to inclement weather or other reasons, a misaligned or faulty
antenna, or faulty cabling. If this keeps happening under normal weather
conditions, make sure the power supply is correct. The power supply should
be Part # 1031105-0001. If the power supply is correct, try power-cycling the
DW4020 by unplugging the power cord from the wall outlet and then
plugging it back in.
4 The receiver is locked to the wrong
network
This condition should only be seen during installation and occurs when the
receiver is locked to a signal, but the signal ID does not match the ID that
was assigned to the user during commissioning or the ID that was entered by
the installer during manual pointing. If this occurs during normal operation, it
may be due to the user changing acquisition parameters, including frequency
and/or location of satellite, or the antenna becoming misaligned.
5 The receiver is operational This is the normal operating state where the receiver is receiving data from
the NOC. Only when the receiver is in this state will the transmitter operate
correctly.
6 The receiver is not detecting a
signal
This condition occurs when the IRU is not detecting any type of radio signal
from the antenna. This could indicate that the cabling between the receiver
and the antenna is faulty or that the receiver itself is faulty. Check that the
cables are firmly connected on the DW4020. Also, make sure that the power
supply is correct. The power supply should be Part # 1031105-0001. Try
power-cycling the DW4020 by unplugging the power cord from the wall outlet
and then plugging it back in.
7 The receiver is locked to an
unknown network
This condition should only be seen during installation and occurs when the
receiver is locked to a signal but there is no DIRECWAY Network ID on that
signal. If this occurs during pointing or commissioning, the antenna has not
been pointed correctly. If it occurs during normal operation, it may be due to
the user changing acquisition parameters, including frequency and/or
location of satellite, or the antenna becoming misaligned. The former
condition can be corrected by re-commissioning the site. The latter requires
an antenna re-pointing.
APPENDIX C – TROUBLESHOOTING YOUR WI-FI
CONNECTION
Ground Control Technical Support is available 24-7 at 805-542-0688 or by email at
[e-mail]
APPENDIX D – PERFORMING A CROSS POL
MANUALLY
“Cross Pol” or “Automated Cross Pol” (ACP for short) is the process of aligning the skew of the dish
face to be aligned with the orbiting satellite. Why? Because a satellite dish can transmit in both
horizontally or vertically waves. These waves must be aligned perfectly with the horizontal and vertical
axis of the orbiting satellite, or transmission is impossible.
To make the whole process of aligning skew easier, the DW6000 modems have an automated cross pol
routine that will tell you how well your dish is skewed real-time when it is pointed at the correct
satellite. Obviously, the MAGELLAN will do all of this automatically, but as an installer, you should
know how to perform a cross pol manually for any reason.
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