Installation Guide

26
TROUBLESHOOTING
Issue Possible Cause Solution
Unit will not start
Ensure the door is closed tightly.
Check that power plug is inserted. Check to
make sure the electrical plug has power.
Check if water supply tap is turned on (open
position).
Check if [On/Off] is pressed.
Check if [Start/Pause] is pressed.
Door does not open
Unit’s temperature safety feature has been
initiated. The door lock is engaged.
Disconnect Power. Allow unit to cool down to
safe temperatures. Door should open normally
once a safe temperature is reached.
Heating failure
NTC (temperature sensor) is damaged and
heating pipe is aging.
Can normally wash clothes but cannot wash
with heat. Contact authorized technician.
Water leakage
Connections are not tight. Drain pipe is
blocked.
Check and tighten all water pipes and
connections. Clean drain pipe. Contact
authorized technician.
Water is leaking from
the bottom of the unit
The inlet pipe is not connected firmly. Outlet
hose has water leakage or hose is connected
loosely.
Fix the inlet pipe. Replace the drain hose.
Contact authorized technician.
Indicator or display does
not illuminate
Power is disconnected. PC Board or Harness
is faulty.
Check that power is on and power plug is
properly connected. If not, contact authorized
technician.
Detergent residue in the
detergent drawer
Detergent is damp and clumped together. Too
much detergent is being used.
Thoroughly clean the detergent drawer and
dry with cloth. Use High Efficiency liquid
detergent specifically made for front load
washing machines.
Unsatisfactory washing
effects
Clothes are too dirty. Insufficient detergent is
being used. Drum is overloaded. Water
temperature is too cold.
Ensure the proper procedure/water
temperature is selected based on fabric type
and washing label. Add proper detergent
amount according to the instructions on
detergent packaging. It is recommended to use
High Efficiency liquid detergent.
Abnormal noise and/or
excessive vibration
Check to ensure the Transport bolts have been
properly removed. Ensure the unit is installed
on a solid and level floor. Check to make sure
there are no loose articles left in the drum.
Make sure legs are properly adjusted. Ensure
unit is not overloaded.
ALARM CODE DETECTION
If a code appears that is not on this list, contact customer service.
Alarm Code Description Reason Solution
E30 Door Lock
Door is not closed properly.
Check the door and restart with door
closed.
Call for service if problem persists.