15.0

Possible problems and their solutions
The MAGIX website won't open
Check your Internet connection, you may have to use manual dial-up.
The MAGIX website won't open
Check your Internet connection; you may have to use manual dial-up.
The form for ordering via post/fax won't open

Check that an adequate text editing program is installed and activated (for example, MS Word).
I still haven't received an email with the activation code

Check that your inbox isn't full.

Have a look in your spam folder.
You can always send questions via email to our support whenever you like. Please have the following
information at hand so that we can assist you as quickly and as specifically as possible.

Complete product name

Exact version number (to be found in the about box in the "About" menu item of the "Help"
menu)

Encoder/Decoder name
Your user code (accessible via the "Activate via post/fax" dialog)
I installed my MAGIX program onto my new computer or built a new hard disk (sound card,
memory...) into my old computer. Now my activation code is no longer accepted.
Activation is linked to a specific computer. Changes to the computer's hardware, for example,
integrating a larger hard disk can lead to the computer no longer being recognized as the one for which
the activation code has been calculated. This will most likely happen if you install Samplitude Music
Studio 15 on a new computer. If this is the case, simply request a new activation code. Since you're
already registered as a MAGIX customer, you won't have to pay for another activation.
Online:
When registering on the MAGIX website use your existing MAGIX login details.
Post/Fax:
Print out the order form again and send it to the addressee/fax number stated.
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