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Support
If you experience any problems with your software, then please get in touch with our support team:
Support website: http://support.magix.net
This website will lead you to the MAGIX user service page which, among other things, contains the
following free offers:
FAQs (frequently asked questions) and general tricks and tips. In most cases you'll find the
solution to your problem here. If not, then please use the email support form.
Email support form: You can tell our support staff about your system via the email support
form. This information is used to solve your problems quickly and competently. Simply fill it out
and send it with a mouse click!
Support forum: You are not alone. Perhaps other users had a similar problem and can help you
solve yours. Our support staff are also regular contributors.
Download section: Updates, improvements, and patches are likewise offered free of charge via
download. Many problems you may experience are well known to us and can be solved by
downloading the latest patch. Besides patches, there are also wizards for checking and optimizing
your system.
Links: In the links list, you will find the contact addresses of the most popular hardware
manufacturers.
Please note:
To be able to use the support, you have to register your product using the serial number provided. This
number can be found on the CD case of your installation CD or on the inside of the DVD box.
You can also reach our support team by telephone:
UK:
0905 118 0888 (25p/min)
(open Monday to Friday 9:00 - 16:00 GMT)
Denmark:
77345695
(open Monday to Friday 10:00 - 17:00 CET)
Finland:
0942597819
(open Monday to Friday 11:00 - 18:00 EET)
Norway:
21543223
(open Monday to Friday 10:00 - 17:00 CET)
Sweden:
0852507027
(open Monday to Friday 10:00 - 17:00 CET)
Please have the following information at hand:
Program version
Configuration details (operating system, processor, memory, hard drive, etc.)
Sound card configuration (type, driver)
Information regarding other audio software installed
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