Operation Manual

236 Problems and solutions
www.magix.com
Check your Internet connection; you may have to use manual dial-up.
The form for ordering via post/fax won't open
activated (for example, MS Word).
You can always send questions via email to our support whenever
lete product name
Exact version number (to be found in the about box in the "About"
e via post/fax" dialog)
ew computer or built a new
ow my
le no longer being recognized as the one for
which the activation code was created. This will most likely happen if
t have to pay for another
activation.
• Check that an adequate text editing program is installed and
I still haven't received an email with the activation code
• Check that your inbox isn't full.
• Have a look in your spam folder.
you like. Please have the following information at hand so that we can
assist you as quickly and as specifically as possible.
• Comp
•
menu item of the "Help" menu)
• Encoder/Decoder name
• Your user code (accessible via the "Activat
I installed my MAGIX program onto my n
hard disk (sound card, memory...) into my old computer. N
activation code is no longer accepted.
Activation is linked to a specific computer. Changes to the
computer's hardware, for example, integrating a larger hard disk can
ad to the computer
you install MAGIX Movie Edit Pro 15 on a new computer. If this is the
case, simply request a new activation code. Since you're already
registered as a MAGIX customer, you won'
Online: When registering on the MAGIX website use your existing
MAGIX login details.
Post/Fax: Print out the order form again and send it to the
addressee/fax number stated.