Operation Manual

10 Support
www.magix.com
Support
Dear MAGIX customer,
Our aim is to provide convenient, fast and solution-focused support at all
times. To this end, we offer a wide range of services:
 Unlimited web support:
As a registered MAGIX customer, you have unlimited access to web support
offered via the convenient MAGIX service portal on http://support.magix.net,
including an intelligent help assistant, high-quality FAQs, patches and user
reports that are constantly updated.
The only requirement for use is product registration at www.magix.com
 The online community - on-the-spot support and a platform for exchange:
MAGIX customers have free and unlimited access to the online community at
www.magix.info, which includes approx. 120,000 members and offers the
opportunity to ask members questions concerning MAGIX products as well as
use the search function to search for specific topics or answers. In addition to
questions & answers, the knowledge pool includes a glossary, video tutorials
and a discussion forum. The multiple experts, found round-the-clock at
www.magix.info guarantee quick answers, which sometimes come within
minutes of a question being posted.
 Email support for MAGIX products:
For every new MAGIX product you will receive, as of date purchase, 12
months of email based customer service.
Premium email support:
For priority support, or if you want the MAGIX support team to help with
non-MAGIX related hardware problems you can purchase a Premium email
support ticket. Log in at http://support.magix.net and click on "Purchase
access code", the ticket is for a specific problem, and is valid until it is solved,
it is not restricted to an email.
Please note: To be able to use the Premium email support and free product
email support via the Internet, you have to register your MAGIX product using
the serial number provided. This can be found on the CD case of your
installation CD or on the inside of the DVD box.
 Additional telephone service:
Besides the large number of free customer service offers, we also offer a
fee-based telephone customer service.
Here you can find a summary of our technical support telephone numbers:
http://support.magix.net/