PT-100 Manual

Page 92
Appendix E – Warranty & Service Information
Appendix E – Warranty and Service Information
E-1 Limited Warranty
Sensata Technologies warrants the PT-100 to be free from defects in material and workmanship that
may result in product failure during normal usage, according to the following terms and conditions:
1. The limited warranty for the product extends for 60 months beginning from the product’s
original date of purchase.
2. The limited warranty extends to the original purchaser of the product and is not assignable or
transferable to any subsequent purchaser.
3. During the limited warranty period, Sensata Technologies will repair or replace at Sensata’s
option any defective parts—or any parts that will not properly operate for their intended use—
with factory new or rebuilt replacement items if such repair/replacement is needed because
of product malfunction or failure during normal usage. The limited warranty does not cover
structural or non-operative parts, or any defects in appearance be they cosmetic or decorative.
Sensata Technologies limit of liability under the limited warranty shall be the actual cash value
of the product at the time the original purchaser returns the product for repair, determined
by the price paid by the original purchaser. Sensata shall not be liable for any other losses or
damages.
4. Upon request from Sensata Technologies, the original purchaser must prove the product’s
original date of purchase by presenting a dated bill of sale or itemized receipt.
5. The original purchaser shall return the product prepaid to Sensata Technologies or to one of
Sensata’s Authorized Service Centers (ASC). After the completion of service under this limited
warranty, the product will be returned prepaid to the original purchaser via non-expedited
surface freight within the contiguous United States and Canada; this excludes Alaska and Hawaii.
6. If Sensata repairs or replaces a product, its warranty continues for the remaining portion of
the original warranty period or 90 days from the date of the return shipment to the original
purchaser, whichever is greater. All replaced products and parts removed from the repaired
products become the property of Sensata.
7. This limited warranty is voided if:
• the product has been modifi ed without authorization
• the serial number has been altered or removed
• the product has been damaged from abuse, neglect, accident, high voltage or corrosion
• the product was not installed and operated according to the owner’s manual
E-2 How to Receive Repair Service
If your product requires warranty service or repair, contact either:
• An authorized service center listed on the www.SensataPower.com website; or
• Sensata Technologies (Magnum Energy Products) at:
Phone: [phone], Fax: [phone], Email: [e-mail]
If returning the product directly to Sensata Technologies for repair, you must:
1. Return the unit in the original, or equivalent, shipping container. Note: When shipping your
product, please ensure it is properly packaged. Damage due to inadequate packaging is
not covered under warranty. We recommend sending the product by traceable or insured
service.
2. Receive a Return Materials Authorization (RMA) number from the factory prior to the return
of the product to Sensata Technologies for repair.
3. Place the assigned RMA numbers clearly on the shipping container or on the packing slip.
BEFORE RETURNING ANY UNIT TO SENSATA TECHNOLOGIES,
A RETURN MATERIAL AUTHORIZATION (RMA) NUMBER IS REQUIRED