User's Manual

Page 13 of 13
7. Common Fault Handling and Maintenance
Notes:
In case of fault, the following method may be used for handling. If you still can't troubleshoot it,
please contact the agent or manufacturer.
Where the state indicator is red, it means that the printer is abnormal, so please troubleshoot
according to the error state from PC/mobile devices.
Indicator
State
Prompt State
Handling
Red indicator
flashes
Open the cover
Close the cover again
Label exception
Re-install label box and close the cover
Label cannot be
recognized
Please replace with genuine consumables /
return to depot
Cutter jam
Please remove the paper and reset the cutter
Yellow
indicator is
constant on.
The printer head is
overheated
Keep printing when it is cool.
Printer is paused
Click pause/cancel button again to exit