Warranty

ManualsBrandsMalibu Wide Plank ManualsFlooringFrench Oak Pelican Hill 3/4 in. Thick x 5 in. Wide x Varying Length Solid Hardwood Flooring (22.60 sq. ft./case)

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Limited Residential Warranty for Malibu Wide Plank Solid Hardwood

Flooring

Congratulations on purchasing your new Solid Hardwood Flooring. All of our hardwood floors

are manufactured under the strictest quality controls. We hope you will enjoy your new floor at

home.

We are pleased to offer you the following Residential Warranty Program on all prefinished

flooring products installed following recommended installation guidelines and complying with

floor maintenance procedures and specific relative humidity conditions within your home.

Temperature should be maintained between 60-80 degrees and relative humidity between 30-

50%.

This residential warranty is extended to the original purchaser of our prefinished hardwood

floors. It applies strictly to residential and light commercial environments (business offices

only). This warranty is not transferable to subsequent owners.

Pre-Installation Warranty

Hardwood Floors are manufactured to the highest quality standards. However, it is the

responsibility of the owner and installer to inspect each plank for quality, color, and finish

before installation. This warranty does not cover materials with visible defects once they are

installed. Please immediately contact your retailer if you are not satisfied with the planks

before cutting it. Since wood is a product of nature, standard industry practice allows for up to

5% flooring shipped to have milling, handling, finish and/or grade defects. This warranty

applies only to material that is excess of this 5%. We will replace or refund the purchase price

of material deemed to be defective in excess of this 5%.

Product Variance from Sample

There is always some variance in wood tones due to the natural characteristics of hardwood.

Samples which have been subjected to excessive light may be slightly different or have aged

over time may not be representative of the product as it is now being produced. This is not

considered a manufacturing defect. No claim will be accepted for installed material due to

sample and product color difference. Any material returned for deviation from sample color

must be in new unopened cartons (one carton may be opened for comparison but it must be

properly repackaged). Our products are handcrafted and because of this there may be some

difference in scraping and/or texturing of the surface as a result of the natural characteristics of

the materials used. This is not considered a manufacturing defect. You may have to pay a

restocking fee if material is found to be within manufacturer’s specification for color range.

Summary of content (4 pages)

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Limited Residential Warranty for Malibu Wide Plank Solid Hardwood Flooring Congratulations on purchasing your new Solid Hardwood Flooring. All of our hardwood floors are manufactured under the strictest quality controls. We hope you will enjoy your new floor at home.
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Full Lifetime – Residential Finish Warranty (5 year - Commercial Warranty) We warrant to the original purchaser that, when maintained according to its care and maintenance recommendations, our floor will not wear through. (Commercial is 5 years – Offices only) If there is a problem with wear through, it must exceed 10% of the surface area.
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• • • • • • • • • • • • Neglect or abuse including, but not limited to, not taking proper precautions to protect furniture legs and feet with felt protectors, dirty or improper casters, moving heavy objects without a dolly and/or protective plywood beneath. Damage from spiked and/or damaged heels and pet claws. Dents or scratches in the flooring from any source Falling objects which can dent or fracture the flooring and finish.
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We reserve the right to verify any claim or defect by inspection and take samples for technical analysis prior to any determination of coverage in a timely manner typically 30 -60 days after a written claim is received by us. We will replace or repair a floor one time. If the replacement or repair fails in the same manner a second time, then we will conclude that this is a site related condition that may not be acceptable for the installation of flooring.