Warranty

Document ID#: MWPHF_LW_080116
Residential Warranty Page 2 of 5
other environmental conditions such as low relative humidity or extreme temperature changes.
Our products are not approved for outdoor use or in areas where environmental controls are
not maintained.
Full Lifetime – Residential Finish Warranty (5 year - Commercial Warranty)
Malibu Wide Plank warrants to the original purchaser that, when maintained according to its
care and maintenance recommendations, our floor will not wear through. (Commercial is 5
years – Offices only) If there is a problem with wear through, it must exceed 10% of the
surface area.
Call Technical Support Toll Free at 800-928-6168 with all Technical Questions or
Concerns
Radiant Heat
Our Engineered products are approved and warranted (floating installation, glue down, staple
down) over radiant heated subfloors provided that the floors are installed in strict accordance
with the installation guidelines pertaining to radiant heated subfloors: Solid wood products are
not warranted.
The following guidelines must be applied throughout the life of the floor in order to reduce the
effects of radiant heat on engineered wood floors. Even when these guidelines are followed it
is still possible that your flooring may experience some cracks (checking) on the surface,
gapping between boards, or delamination of boards. These symptoms are NOT covered by
this warranty.
The temperature and humidity levels described below must be maintained otherwise any
warranty, express or implied, will be voided.
 To minimize the effect that rapid changes in temperature will have on the moisture content
of the wood floor an outside thermostat should be installed. If one is not present, suggest to
your customer that this should be considered. Unlike conventional heating systems, which
switch on as needed, radiant systems work most effectively and with less trauma to the
wood floor if the heating process is gradual, based on small incremental increases in
relation to the outside temperature.
 Prior to installation proper moisture testing must be performed in accordance with National
Wood Flooring Association guidelines. Moisture content between substrate and wood
flooring should not exceed 4% for engineered wood products.
 Flooring should be acclimated to lived in conditions of the unit and in conjunction with the
table listed in Appendix B of the National Wood Flooring Association Installation Guidelines.
 Radiant heating system must be in operation and running continuously at least 6 days prior
to installation.
 For glue down installations turn system off immediately prior to installation and after the
flooring is installed, slowly raise the temperature to the preferred comfort level (over at least
5 day time frame) beginning two days after installation or at the onset of colder weather
conditions.
 The radiant heat system must be controlled and the surface temperature of the flooring
must never be allowed to exceed 82°F. The proper humidity level must be maintained