Warranty

Document)ID#:))MWPHF_LW_061720)
Residential)Warranty_Revised)12112020) ) )Page)3)of)5)
• For glue down installations turn system off immediately prior to installation and after the
flooring is installed, slowly raise the temperature to the preferred comfort level (over at least
5 day time frame) beginning two days after installation or at the onset of colder weather
conditions.
• The radiant heat system must be controlled and the surface temperature of the flooring
must never be allowed to exceed 82°F. The proper humidity level must be maintained
within your home at all times during the year. Use of a humidification system may be
required to maintain proper humidity levels to avoid excessive drying of the wood flooring.
• Seasonal gapping should be expected.
• Surface checking can be expected if the proper humidity level is not properly maintained
within 10 percentage points of the recommended relative humidity levels (30% -50% RH) or
if the floor’s surface temperature exceeds 82°.
• For further information, refer to Appendix H of the National Wood Flooring Association
Installation Guidelines.
Warranty Exclusions
• Improper storage, handling or installation of flooring.
• Any cracks or splits not a direct result of manufacturing. Low relative humidity may
cause your product to check, crack or split. This is not a manufacturing defect.
• Splintered edges(This is a handcrafted product and some splintering may occur
because of the handmade nature of the product. Splintered edges can be colored with a
stain marker).
• Squeaking, popping, or crackling when the flooring has been installed using the staple-
down or nail-down installation method. Additionally, staple or nail pullout from the
substrate is not warranted.
• Man-made or natural disasters including, but not limited to, leaking or broken plumbing,
fire, flood, earthquake, or standing water during or after construction.
• Any problems to the wood relating to sub floor moisture emissions, or adhesive bond
issues.
• Any damage to the wood flooring related to excessively humid or excessively dry
environmental conditions.
• Any damage consistent with maintenance procedures including the use of a steam mop
• Improper preparation of, or deficiencies in, the subfloor/floor joist assembly including,
but not limited to, subfloor material, fasteners, patching or leveling compounds. These
situations are considered to be part of the installation inspection process prior to
installing the flooring. Do not install flooring if these situations exist.
• Insect infestation after shipment from the factory.
• Neglect or abuse including, but not limited to, not taking proper precautions to protect
furniture legs and feet with felt protectors, dirty or improper casters, moving heavy
objects without a dolly and/or protective plywood beneath.
• Damage from spiked and/or damaged heels and pet claws.
• Dents or scratches in the flooring.
• Falling objects which can dent or fracture the flooring and finish.
• Moisture infiltration from sidewalls or from any surface other than through the subfloor.