Warranty

Document ID#: MWPHF_LW_080116
Residential Warranty Page 4 of 5
suggest cleaning solutions, however any action or product you use is your
responsibility. We do not warranty any cleaning products or suggested solutions.
 Normal color variations and natural characteristics of real wood products discovered
AFTER the flooring is installed.
 The normal wearing of the finish in high traffic areas, pivot points, and seating areas.
Gloss reduction is not considered wear through, and therefore is not covered under the
finish warranty.
 Any damage to the flooring surface due to application of adhesive tape for any reason.
 Additionally, any defect must be seen from a normal inspection position and not through
reflective or special lighting circumstances.
What Will We Do If Any of the Covered Events Occur?
If any of the covered events occurs within the warranty periods specified for the respective
flooring product, Malibu Wide Plank will recoat, refinish, fill or furnish comparable flooring (of
our manufacture and of similar color, pattern, and quality), for either the repair of the
defective area or the replacement of the floor, at our option.
In the unlikely event that we are unable to correct the problem after a reasonable number of
attempts, we will refund the portion of the purchase price for the section of failed flooring. If
your floor was professionally installed, we will also pay reasonable labor costs for the direct
repairs or replacement within the first five years of the warranty period, or the length of the
warranty period, whichever is less based on the following schedule. Labor amounts are
based on our pre-determined labor limits.
First two years of warranty period: labor reimbursed at 100% of reasonable and customary
charges not to exceed our pre-determined labor limits. Three to five years of warranty
period: labor reimbursed at 50% of reasonable and customary charges. After 5 years no
labor is reimbursed.
These limited warranties do not include the removal or replacement of cabinets, fixtures,
retail markups, installation or labor provided by others or supplemental costs, including but
not limited to painting, cleaning, plumbing, relocation during the repair process such as
hotel, meals, or moving and storage of furniture.
Malibu Wide Plank reserves the right to verify any claim or defect by inspection and take
samples for technical analysis prior to any determination of coverage in a timely manner
typically 30 -60 days after a written claim is received by Malibu Wide Plank.
We will replace or repair a floor one time. If the replacement or repair fails in the same
manner a second time, then we will conclude that this is a site related condition that may not
be acceptable for the installation of flooring.
Call Technical Support Toll Free at 800-928-6168 with all Technical Questions or
Concerns