Warranty

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Full Lifetime – Residential Finish Warranty (5 year - Commercial Warranty)
We warrant to the original purchaser that, when maintained according to its care and
maintenance recommendations, our floor will not wear through. (Commercial is 5 years –
Offices only) If there is a problem with wear through, it must exceed 10% of the surface area.
Re-coating of the floor in high traffic areas may be needed as part of the normal maintenance
of the product
Radiant Heat
Solid wood products are not warranted over radiant/in floor heating
Warranty Exclusions
• Improper storage, handling or installation of flooring.
• Any cracks or splits not a direct result of manufacturing. Low relative humidity may
cause your product to check, crack or split. This is not a manufacturing defect.
• Splintered edges, (This is a handcrafted product and some splintering may occur
because of the handmade nature of the product. Splintered edges can be colored with a
stain marker).
• Squeaking, popping, or crackling when walked on.
• Man-made or natural disasters including, but not limited to, leaking or broken plumbing,
fire, flood, earthquake, or standing water during or after construction.
• Any problems to the wood relating to sub floor moisture emissions.
• Any damage to the wood flooring related to excessively humid or excessively dry
environmental conditions.
• Cupping or buckling of the flooring. This is a site related condition.
• Damage to the finish due to excessive moisture from any source.
• Any damage consistent with maintenance procedures including the use of a steam mop.
• Improper preparation of, or deficiencies in, the subfloor/floor joist assembly including,
but not limited to, subfloor material, fasteners, patching or leveling compounds. These
situations are considered to be part of the installation inspection process prior to
installing the flooring. Do not install flooring if these situations exist.
• Insect infestation after shipment from the factory.
• Neglect or abuse including, but not limited to, not taking proper precautions to protect
furniture legs and feet with felt protectors, dirty or improper casters, moving heavy
objects without a dolly and/or protective plywood beneath.
• Damage from spiked and/or damaged heels and pet claws.
• Dents or scratches in the flooring.
• Falling objects which can dent or fracture the flooring and finish.
• Moisture infiltration from sidewalls or from any surface other than through the subfloor.
• Construction traffic abuse to the surface of the flooring.
• Non-factory applied finish (by the owner or installer) including, but not limited to,
refinishing, recoating or cleaning and maintenance products.
• Maintenance issues including streaking or hazing of the finish due to using any cleaning
product. Residue left from adhesives or solvent adhesive removers. We may make or