Warranty

Document ID#: MWPSHF_LW_061720
Page 3 of 4
 Neglect or abuse including, but not limited to, not taking proper precautions to protect
furniture legs and feet with felt protectors, dirty or improper casters, moving heavy
objects without a dolly and/or protective plywood beneath.
 Damage from spiked and/or damaged heels and pet claws.
 Dents or scratches in the flooring from any source
 Falling objects which can dent or fracture the flooring and finish.
 Moisture infiltration from sidewalls or from any surface other than through the subfloor.
 Construction traffic abuse to the surface of the flooring.
 Non-factory applied finish (by the owner or installer) including, but not limited to,
refinishing, recoating or cleaning and maintenance products.
 Maintenance issues including streaking or hazing of the finish due to using any cleaning
product. Residue left from adhesives or solvent adhesive removers. We may make or
suggest cleaning solutions, however any action or product you use is your
responsibility. We do not warranty any cleaning products or suggested solutions.
 Normal color variations and natural characteristics of real wood products discovered
AFTER the flooring is installed.
 The normal wearing of the finish in high traffic areas, pivot points, and seating areas.
Gloss reduction is not considered wear through, and therefore is not covered under the
finish warranty.
 Any damage to the flooring surface due to application of adhesive tape for any reason.
 Additionally, any defect must be seen from a normal inspection position and not through
reflective or special lighting circumstances.
What Will We Do If Any of the Covered Events Occur?
If any of the covered events occurs within the warranty periods specified for the respective
flooring product, we will recoat, refinish, fill or furnish comparable flooring (of our
manufacture and of similar color, pattern, and quality), for either the repair of the defective
area or the replacement of the floor, at our option.
In the unlikely event that we are unable to correct the problem after a reasonable number of
attempts, we will refund the portion of the purchase price for the section of failed flooring. If
your floor was professionally installed, we will also pay reasonable labor costs for the direct
repairs or replacement within the first five years of the warranty period, or the length of the
warranty period, whichever is less based on the following schedule. Labor amounts are
based on our pre-determined labor limits.
First two years of warranty period: labor reimbursed at 100% of reasonable and customary
charges not to exceed our pre-determined labor limits. Three to five years of warranty
period: labor reimbursed at 50% of reasonable and customary charges. After 5 years no
labor is reimbursed.
These limited warranties do not include the removal or replacement of cabinets, fixtures,
retail markups, installation or labor provided by others or supplemental costs, including but
not limited to painting, cleaning, plumbing, relocation during the repair process such as
hotel, meals, or moving and storage of furniture.