Warranty

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We reserve the right to verify any claim or defect by inspection and take samples for
technical analysis prior to any determination of coverage in a timely manner typically 30 -60
days after a written claim is received by us.
We will replace or repair a floor one time. If the replacement or repair fails in the same
manner a second time, then we will conclude that this is a site related condition that may not
be acceptable for the installation of flooring.
Additional Terms of the Warranty
The foregoing sets forth our sole obligations and liability under the Warranty. The Warranty is
an exclusive remedy and is in lieu of all other express and/or statutory warranties. We disclaim
all warranties not expressly set for the above.
To File a Claim
If you need to file a claim under the Warranty Program, you must first contact your retailer or
builder within 3 months of experiencing a problem.
A written notice of claim must be filed within the warranty coverage period. Information
verifying date of purchase, identity of the original purchaser, and invoices as proof of purchase
will be required. You must provide a copy of the invoice showing where and when you
purchased your flooring. Homeowners who purchased a home with the flooring installed by the
builder must show their product/flooring selection request from the builder. The floor must have
been purchased from an authorized dealer and entirely paid for.
ANY ACTION BROUGHT SEEKING RESOLUTION OF ANY CONTROVERSY ARISING OUT
OF OR RELATING TO ANY WARRANTIES REFERENCED HEREIN SHALL BE BROUGHT
IN THE COURTS OF THE STATE OF GEORGIA OR IN THE UNITED STATES DISTRICT
COURT OF NORTHERN GEORGIA.
FOR TECHNICAL SUPPORT, PLEASE CALL 800-928-6168