Owner's Manual

Part Number: 000013325 Rev 02 6/17 45
Before Calling for Service Checklist
If a problem arises during operation of your ice machine, follow the checklist below before calling service. Routine adjustments
and maintenance procedures are not covered by the warranty.
Problem Possible Cause To Correct
Ice machine does not operate. No electrical power to the ice machine and/or
condensing unit.
Replace the fuse/reset the breaker/turn on the
main switch.
High pressure cutout tripping. Clean condenser coil. (See page 44)
Energy Saver or other field entered
programming is stopping ice machine.
Reset to factory defaults. (See page 35)
Water curtain off or stuck open. Water curtain must be installed and swinging
freely.
Ice machine is not turned on. Press power button, display must indicate
“Making Ice”.
IB Models Only - Dispenser level thermostat is
open.
Adjust thermostat to maintain correct dispenser
level.
Ice machine stops, and can be restarted
by pressing the power switch.
Safety limit feature stopping the ice machine. Refer to “Safety Limit Feature” on the next
page.
Ice machine does not release ice or is
slow to harvest.
Ice machine is dirty. Clean and sanitize the ice machine. (See page
40)
Ice machine is not level. Level the ice machine.
Low air temperature around ice machine head
section.
Air temperature must be at least 2°C.
Fan cycle control does not de-energize
condenser fan motor.
Call for service.
Water regulating valve incorrectly adjusted or
will not close.
Check for water at condenser drain outlet
in harvest cycle. Contact a qualified service
company to adjust/replace valve if water is
present.
Ice machine does not cycle into harvest
mode.
The six-minute freeze time lock-in has not
expired yet.
Wait for the freeze lock-in to expire.
Ice thickness probe is dirty. Clean and sanitize the ice machine. (See page
40)
Ice thickness probe is disconnected. Connect the probe to the control board.
Ice thickness probe is out of adjustment. Adjust the ice thickness probe. (See page 26)
Uneven ice fill (thin at the top of evaporator). Verify sufficient water level in sump trough.
Contact a qualified service company to check
refrigeration system.
Ice quality is poor (soft or not clear). Poor incoming water quality. Contact a qualified service company to test
the quality of the incoming water and make
appropriate filter recommendations.
Water filtration is poor. Replace the filter.
Ice machine is dirty. Clean and sanitize the ice machine. (See page
40)
Water dump valve is not working. Disassemble and clean the water dump valve.
Water softener is working improperly (if
applicable).
Repair the water softener.
Section 5
Troubleshooting