Operation Manual

Part Number 000001130 12/08 5-1
Section 5
Before Calling for Service
Checklist
If a problem arises during operation of your ice machine, follow the checklist below before calling service. Routine
adjustments and maintenance procedures are not covered by the warranty.
Continued on next page...
Problem Possible Cause To Correct
Ice machine does not operate. No electrical power to the ice machine. Replace the fuse/reset the breaker/turn on
the main switch/plug power cord into
receptacle.
ON/OFF/ WASH toggle switch set
improperly.
Move the toggle switch to the ON position.
Damper in open position (down). Damper must be in upright position and
capable of swinging freely.
Ice machine stops, and can be
restarted by moving the toggle
switch to OFF and back to ICE.
Safety limit feature stopping the ice machine. Refer to “Safety Limit Feature” on the next
page.
Ice machine does not release ice or
is slow to harvest.
Ice machine is dirty. Clean and sanitize the ice machine.
Ice machine is not level. Level the ice machine.
Low air temperature around ice machine
(air-cooled models).
Air temperature must be at least 40°F
(4.4°C).
Water regulating valve leaks in harvest
mode (water-cooled models).
Replace water regulating valve.
Ice machine does not cycle into
harvest mode.
The six-minute freeze time lock-in has not
expired yet.
Wait for freeze lock-in to expire.
Ice thickness probe is dirty. Clean and sanitize the ice machine.
Ice thickness probe wire is disconnected. Connect the wire.
Ice thickness probe is out of adjustment. Adjust the ice thickness probe.
Uneven ice fill (thin at top of evaporator). See “Shallow or Incomplete Cubes” on the
next page.
Ice quality is poor
(soft or not clear).
Poor incoming water quality. Contact a qualified service company to
test the quality of the incoming water and
make appropriate filter recommendations.
Water filtration is poor. Replace the filter.
Ice machine is dirty. Clean and sanitize the ice machine.
Water siphon is not working. Check the water siphon system.
Water softener is working improperly
(if applicable).
Repair the water softener.