Owner's Manual

16 Part Number 000007646 11/10
Section 5
Customer Support
Checklist
If a problem arises during operation of your dispenser,
follow the checklists below, before calling service.
Routine adjustments and maintenance procedures are
not covered by the warranty.
PROBLEM: ICE DOES NOT DISPENSE WHEN ROCKING CHUTE IS DEPRESSED
PROBLEM: DISPENSER CRUSHES ICE AS IT DISPENSES
PROBLEM: ICE CONTINUES TO DISPENSE OR DISPENSES BY ITSELF
!
Warning
Unplug unit before servicing or cleaning. Ice
dispenser bin contains parts that can move at any
time and will cause injury if hands are in the way.
Problem Possible Cause To Correct
Dispenser does not operate. No electrical power to dispenser. Plugged in?
Breaker tripped?
Check the cord and plug of the dispenser,
Replace cord set if wire is broken.
Dispenser runs but does not dispense
ice.
No ice in bin. Add ice to bin, have ice machine checked.
Problem Possible Cause To Correct
Dispenser crushes ice as it dispenses. The ice in the bin is not the proper
size and type.
Replace with acceptable ice.
Is the ice being used a full size piece
of ice, i.e., are cubes full, not
shallow, etc.?
Adjust ice machine cube size. Refer to ice
machine Installation, Use and Care manual
for procedure.
Problem Possible Cause To Correct
Dispenser agitates every 55 seconds. No jumper on the timer. Call for Service.
Does ice continue to dispense after the
cup has been pulled away?
Does the gearmotor continue to run
during this time?
Call for Service.
Does the ice dispense by itself without
anyone around the dispenser?
Does the dispenser do this at regular
intervals?
Call for Service.