Specifications

23G-Series RO System
3024270 Rev G 121 14Oct13
9.0 RETURNED GOODS AUTHORIZATION PROCEDURE
If you wish to return materials for warranty evaluation and/or credit, please have
your original sales order, invoice, and device serial number available when you
call Mar Cor Purification. Call Mar Cor Purification at [phone] and
request Technical Support. A representative will provide instructions and a return
authorization number, which needs to be clearly written on the outside of the
box used to ship your materials. All equipment must be shipped with the
freight prepaid by the customer. Call our Customer Service Center with any
questions or issues concerning freight claims and a representative will discuss
your situation.
All materials to be returned must be rendered into a non-hazardous condition
prior to shipping.
10.0 SERVICE ASSISTANCE
If service assistance is required, please take the following steps:
1. Consult the troubleshooting section of this manual (Section 7). If the problem
cannot be identified and corrected by any of the procedures found in that section,
then
2. Contact your Facility Equipment Technician. If the technician is unable to help
then
3. Call Mar Cor Purification Technical Support Department at [phone].
Technicians are available for all calls between 7:00 a.m. and 7:00 p.m. CST,
Monday through Friday. Technicians are also available at other times for
emergency calls only. Product consultants will be on hand to discuss the
problem with you and endeavor to rectify it over the phone. If the problem
appears to be of a more serious nature, you will be given instructions regarding
the action to be taken. Prior to making the phone call, you must be prepared to
answer two questions:
What RO do you have; i.e., 23G-6000?
What is the serial number of your RO? (Label found on side of RO.)
RO SERIAL NUMBER: ______________________
4. In addition, for Non-Emergency issues, you may e-mail [e-mail]
and a Technician will respond generally within one working day.