Owner’s Manual contains: Installation, operating, maintenance & warranty instructions. Synergy 370 Synergy 380 Carriage House & Wind-Loaded Garage Door Operator System Install on Sectional Doors Only Marantec America Corporation 5705 Centerpoint Court, Gurnee, IL 60031 U.S.A.
OWNER’S MANUAL CONTENTS 1. INTRODUCTION 3 2. ADVANCED FEATURES 3 3. IMPORTANT SAFETY INFORMATION 3 4. TOOLS 4 5. GARAGE 4 6. OPERATOR PACKAGE CONTENTS 5 7. IMPORTANT INSTALLATION INSTRUCTIONS 7 8. INSTALLATION STEPS 8 8-1. MEASURE AND MARK DOOR AREA 8 8-2. INSTALL DOOR BRACKET TO DOOR 8 8-3. INSTALL HEADER BRACKET 9 8-4. RAIL ASSEMBLY 9 8-5. ATTACH RAIL TO OPERATOR HEAD 10 8-6. ATTACH RAIL TO HEADER BRACKET 11 8-7 POSITION OPERATOR FOR MOUNTING 11 8-8.
1. INTRODUCTION Congratulations on purchasing your Marantec® Synergy Garage Door Operator System, the most innovative operator available today. This stylishly designed digital operator with a wide range of accessories is engineered to provide the smoothest, quietest and safest operation to compliment any application.
. TOOLS The instructions will refer to the tools shown below for proper installation, adjustment, and maintenance of the garage door operator. Additional tools may be required depending on your particular installation. Conversion: 1 foot = 33 cm 1 inch = 2.54 cm Fig. 1 Safety Glasses Safety Gloves Wire Cutters Pencil Tape Measure Ratchet and Sockets (1/2", 7/16") Adjustable Wrench Drill,Drill Bits, Phillips Power Bit Phillips Screwdriver Stepladder 5.
. GARAGE (cont’d) GARAGE DOOR OPERATOR SYSTEM OVERALL DIMENSIONS 7' DOOR (2.13m) Fig. 5 Standard Application 10' 6-1/4" (3.21m) Synergy 370 14-1/8” (360mm) 13" (335mm) Synergy 380 5-5/16” (135mm) 1/2" (13mm) Space Saver Application 10' 4" (3.15m) Headroom Clearance - 1-1/4” (32mm) 6. OPERATOR PACKAGE CONTENTS Fig. 5 Remove one of the serial number labels located on both sides of operator carton and apply to the front page of owner’s manual. See Fig. 5.
. OPERATOR PACKAGE CONTENTS (cont’d) The following items are included with your Garage Door Operator (GDO). All hardware components are located in the GDO carton. The accessories are packaged with their respective hardware in separate packs for ease of identification and use. Items shown not actual size. OPERATORS Synergy 370 Synergy 380 6 Ft. (1.8m) Detachable Power Cord Fig. 8 ACCESSORIES 6 Ft. (1.
. IMPORTANT INSTALLATION INSTRUCTIONS IMPORTANT INSTALLATION INSTRUCTIONS TO REDUCE THE RISK OF SEVERE INJURY OR DEATH: 1. READ AND FOLLOW ALL WARNINGS AND INSTALLATION INSTRUCTIONS. 2. Check with the door manufacturer to determine if additional reinforcement is required to support the door prior to installation of the door operator. 3. Install operator only on a properly balanced garage door. An improperly balanced door could cause serious injury.
. INSTALLATION STEPS Fig. 10 There is a possible risk of injury working with tools. Please protect yourself against possible injury during installation of the operator. Use the following protective equipment throughout installation: • Safety glasses • Protective gloves See Fig. 12 See Fig. 11 Identify a sound structural support on header wall above garage door for header bracket mounting. See Fig. 11.
8-2. INSTALL DOOR BRACKET TO DOOR (cont’d) Fig. 12 Metal Sectional Doors Attach door bracket with two teck screws (provided) per Door manufacturer recommendations. 8-3. INSTALL HEADER BRACKET Lag Screw for Header installation if necessary (not provided) 5/16 x 1-3/4" Lag Screw Header Bracket Header Pilot Holes If the header bracket is not rigidly fastened to a sound structural support on the header wall or ceiling, the safety reverse system may not work and could cause serious injury or death.
8-4. RAIL ASSEMBLY (cont’d) Fig. 15 Place first mounting bracket diagonally over the backside of the rail (closed side) see Fig. 15. Make sure securement support clamps clear the rail sides. A. Securement Support Clamp Mounting Bracket Twist mounting bracket and secure it onto the rail 12” (30cm) from sprocket end side of rail as shown in Fig. 15B. 12” Rail Place second mounting bracket over the backside of the rail close to the rail connector. See Fig. 16. Secure bracket as shown on Fig.
Fig. 19 Fig. 19A Fig. 19B Cotter Ring Operator Box 8-6. ATTACH RAIL TO HEADER BRACKET 1/4 x 3-1/4" Clevis Pin Support operator head slightly off the floor. Lift the opposite end of the rail up to the header bracket. Position rail end-stop within the openings in the header bracket. Insert header clevis pin ( 1/4” dia.) through header bracket and rail end, then attach cotter ring to end of pin. (See Fig. 19A) 8-7.
8-8. MOUNT OPERATOR TO CEILING Fig. 21 Joists (may be hidden behind drywall) If not properly secured, the operator could fall and injure someone. Secure opener to structural supports or framing. Do not mount to drywall, plaster, or other such material. Position opener head so that rail is lined up with center line of open door. Perforated angle Line up sturdy perforated angle (not provided) with ceiling joists above rail mounting bracket. In case of finished ceiling use stud finder to locate joists.
8-10. RAIL BUMPER INSTALLATION Fig. 25 With the trolley still in the unlocked position, manually move door up to the desired location. See Fig 25. Snap rail bumper into place as shown in Fig. 26. Hold door and measure ½” (13mm) between trolley end and the bumper as shown in Fig 27. This is the installation location for the rail bumper. Secure bumper with screws. Cover screws with plastic caps (provided) as shown on Fig. 27.
8-12. INSTALL PHOTO EYE SAFETY SYSTEM Fig. 29 Wall Stud 1/4” x 1-1/2” Lag Screws Mounting Bracket To provide the maximum amount of protection, the photo eye sensors must be mounted between 3.5” and 5” (90-125mm) above the floor. See Fig. 29. MOUNTING THE PHOTO EYE SENSOR BRACKETS TO WALL: Locate the mounting position for brackets photo eye beam will have a clear path from one side of door to other side. After mounting, the photo eye beam must have a clear path from one side of the door to the other.
8-13. INSTALL WALL CONTROL PANEL Fig. 34 To Terminal #4 Screw The control panel must be mounted inside the garage within sight of the garage door, clear of all moving garage door parts or any associated parts - and at least 5 feet (1.5m) above the floor to prevent the use of these controls by children. The device should only be used when the door is in clear sight of the user and the door area is free of people or any obstructions.
9. CONTROL UNIT CONNECTIONS Fig. 38 3.3.3 Terminal block XB03 Danger of electric shock: Before any wiring work begin, make sure that the operator and all wiring is disconnected from the power supply. During wiring make sure all wires remain disconnected from the power supply at all times. A GDO expansion module slot - empty B Integrable Battery backup (optional) C Battery backup display XB03 Connection for – Wall control – Photo eye safety system Fig. 39 3.3.
10. CONNECT TO POWER Fig. 40 To reduce the risk of electric shock, your opener is provided with an insulated power cord with a 3-prong grounding plug. The cord must be connected to a standard grounding outlet. If there is no outlet available at the location, you must have a qualified electrician install an approved grounded outlet in this area. To prevent electrocution or fire, installation and wiring must be done in accordance with local electrical and building codes. DO NOT use an extension cord.
11. SYSTEM SET UP Fig. 41A Display Description Ready for operation In order to insure a trouble-free programming: • The door must be in the “CLOSED” position and engaged to the drive system (rail) before programming the operator or a system reset is performed.
11. SYSTEM SET UP (cont’d) 1 System set up start and program open door travel position Control Panel Display To start the system set up, press and hold the P button for approximately 5 seconds. Once the display timer counter reaches the count of 5, release the P button. System initial display on control panel screen upon power ON The blinking open door icon is displayed on the control panel screen.
12. OPERATOR RESET There might be times when the operator may have to be reset in order to restore the operating system factory default setting. 20 12 12 12 9. 34 Press and release P . Number “1” blinks. 12 Press to select Menu 8 (reset menu). Screen will display “1” as shown. 12 1/2 34 5678 1 34 Upon completion of operator reset, the LCD display illuminates. Stand-by mode is displayed as shown. 5678 10. The operator must be set-up again as described in Section 11. IMPORTANT: 5678 90 6.
13. CONTROLS 14. REMOTE TRANSMITTERS Danger of injury due to uncontrolled operation of the door! • Operate the controls or the hand transmitter only when there are no persons or objects in the path of the door. • Ensure that the controls and the hand transmitter are never used by children or unauthorized persons. • Ensure that the hand transmitter cannot be operated by accident (in a trouser pocket, for example).
13-1. TRANSMITTER (cont’d) Fig. 45 CHANGING THE CODE (Fig. 45): The transmitter factory preset code can be changed as follows: Insert the programming connector into transmitter terminal. Short one of the outer pins of the programming connector with the middle pin. Press and hold the respective channel button. The light will blink rapidly for approximately 5 sec. Release the button after the light illuminates continuously. Code will change in approximately 2 seconds.
CHANGE AN EXISTING PIN Press button for at least 3 seconds, LED’s will flash slowly. Release button. Enter the programmed PIN that you want to change. Press the ENTER button. LED’s will flash rapidly. Enter the new 4-digit PIN of your choice # # # # then press the ENTER button. LED’s and keypad light up for 2 seconds. To test WKE, enter the new PIN then press the ENTER button. The garage door opener will activate.
14. OPERATION OF YOUR OPERATOR (cont’d) Fig. 51 REMOTE CONTROL TRANSMITTER: To open or close garage door, press and hold designated button (Transmitter has an indicator light that will illuminate). See Fig. 51. When garage door begins to move, release button. To stop garage door during travel, press and hold button until door stops, then release button. To resume garage door travel after stopping, press button again. Door begins to move in the opposite direction.
16. TEST SAFETY REVERSAL Fig. 54 The safety reversal function of your operator is an extremely important feature of your operator. Testing this function ensures the correct operation of your operator and door. The reversal system test should be performed: Once per month. Anytime the travel or force limits are reset or changed. Once the adjustments have been set and the door has been run up and down twice to “learn” the new settings, you must test the reversal system for proper operation.
18. APPLY LABELS TO INSIDE OF GARAGE Several important safety and instruction labels are included with your operator package. These labels must be posted inside your garage where they can be easily seen by all. We recommend installing them in the location shown in Fig. 9 on page 7. To affix the labels, peel off the protective backing, and stick onto smooth, clean surface. If labels don’t adhere well to surface, use tacks (wood door only) or additional adhesive to securely affix in place.
21. TENSION ADJUSTMENT Fig. 58 Proper Tension Adjustment Your preassembled rail comes with the tension adjusted to factory specifications. There should be no need for further adjustment. However, if exposed or subjected to unusually harsh operating conditions, the tension may need to be readjusted during the life of the opener. CHECK PROPER TENSION (Fig. 58): Release trolley from belt or chain, then examine the setting of the tension adjustment at the header end of the rail. Proper Space 21mm + 0.
22. RAIL ASSEMBLY PARTS Fig. 59 Belt Rail Assembly Model#: M14-2807B (7' Door) M14-2808B (8' Door) Operator End Header End 1 3 4 2 6 7 5 8 Item Part # 1. 2. Description Item Part # Description Rail 6. 115443 Trolley with connector (7’ Door) 115444 Trolley with connector (8’ Door) 89687 Sprocket holder assembly 97484 Shaft adapter 7. 73636 Pin 3. 95358 Roller holder assembly 8. 8030735 Straight door arm 4. 91566 Rail end assembly 5. 8030196 Belt connector Fig.
23. ACCESSORIES Accessories are available from your dealer. If you have difficulty locating available accessories, please contact us directly at 1-888-622-2489 or visit our website at www.marantec.com. Fig. 61 Mini & Micro Transmitters (Battery and visor clip included) M3-2312 M3-2314 MINI Transmitter Mounting Plate M3-3313 Photo Eye Safety System ML-920 Wire Holder Kit 5“ Wall Control Panel M3-543 Extension Bracket Kit Wireless Keyless Entery System M13-631 Detachable Power Cord 6“ 5.
23-2. ENERGY PACK 100 (BATTERY BACKUP) IMPORTANT INSTALLATION INSTRUCTIONS TO REDUCE THE RISK OF SEVERE INJURY OR DEATH: 1. READ AND FOLLOW ALL WARNINGS AND INSTALLATION INSTRUCTIONS. 2. Use only the following Model WP1.2-12 (Sealed cell, lead acid batteries with pressure release vents) and battery(ies) size 12V 1.2Ah. 3. Do not dispose of the battery(ies) in fire. The cells may explode. Check with local codes for possible disposal instructions.
23-2. ENERGY PACK 100 (BATTERY BACKUP) (cont’d) Fig. 64 Energy Pack P/N: 104586 Light Guide Fig. 68 Fuse XN70 Mounting Plate Energy Pack Fig. 65 Fig. 69 Fig. 66 Fig. 70 Fig. 67 Fig.
23-2. ENERGY PACK 100 (BATTERY BACKUP) (cont’) IMPORTANT: IMPORTANT: Battery Normal Charge Condition Battery Low Charge Condition Upon connecting the new BBU Energy Pack 100 to the operator and connecting the operator to main power source as shown in Step 7. After 20 seconds the system will automatically recognize the connection and display a screen as shown in figure “A”.
24. TROUBLESHOOTING The operator displays the system fault(s) automatically one at a time as follows: System Fault Display: (Example - Error Code 7) Fault 1 7 Note: The last system fault code can be viewed by pressing the “P” button once. To return to operation mode press “-” or “+” button. FAULT DISPLAY CODE SOLUTION PROBLEM NOTICE: If no buttons are pressed within 120 seconds, the programming mode 7 7 terminates automatically.
24. TROUBLESHOOTING (cont’d) FAULT DISPLAY 35 36 CODE PROBLEM SOLUTION Electronic defect. Have operator serviced Wall control connected Check wall control terminals connection. Reset operator. 35 36 incorrectly. caution 33 Short and rapid cycles are conducted with the operator (motor). This condition could result in overheating of motor / transformer. * Contact Marantec Customer Service at our toll free number 1-888-622-2489 to find nearest authorized service center.
25. MAINTENANCE AND ADJUSTMENTS To ensure continued safe operation and extended life of your operator system, periodic checking for proper operation is necessary. Occasional maintnance and readjustment of your system may also be needed. MONTHLY: Check reversal system by performing “safety reversal test” described in this manual. Check proper operation of door by manually moving door open and closed. If door binds or sticks, or is out of balance call for garage door service.
27. LIMITED PARTS WARRANTY MARANTEC AMERICA CORPORATION Synergy Professional Series Residential Garage Door Opener System Limited Parts Warranty Synergy 370 and Synergy 380 Models The Synergy 370 and 380 Systems Limited Warranty is 8 years for parts and a Limited Lifetime* Warranty for the motor, gear assembly and rail system. Marantec America Corporation warrants the LED Lighting System,the Battery Backup System (where applicable) and Accessories for 1 year.
27. LIMITED PARTS WARRANTY (cont’d) Marantec Accessories: Marantec accessories include such items as transmitters, wall controls, photo eye systems, and wireless/keyless entry systems. These are warranted to be free from defects in materials or workmanship for 1 year from the date of installation or closing. At Marantec’s sole option, Marantec may elect to replace the accessory with new or reconditioned parts, components or units utilizing product of the same or similar design available at that given time.
28. WARRANTY LIMITATIONS, CLAIMS AND SERVICE: This Limited Warranty is the one which Marantec gives on this product and sets forth all of its responsibilities regarding the Marantec product. There are no other express or implied warranties. Installation by unauthorized personnel or use of unauthorized parts or accessories could cause improper operation and even create dangerous conditions and voids all warranties. This could void the UL Safety Approval of the product and constitute a safety hazard.
Part #115722 Version: 7/14
