Multimedia Remote Control User manual,RC5400

User Guide

Troubleshooting

Programming Problems

Hard buttons are not sending the correct commands

■ Check whether the button is programmed per device or globally

(page 28). The MACRO mode is usefull to cinfirm the

programmed commands for buttons (page 43).

Macros or Tab Style Jump buttons do not work

■ Make sure the RC5400’s IR sending eye is pointed towards the

device the entire time the macro is being executed.

■ Insert delays to allow devices to start up properly (page 41).

■ Check that you have included greyed-out buttons in your macro.

■ Check that you haven’t reprogrammed the buttons. Macros do

not store commands, they store button locations. If you reteach

a button, the macro will execute the newly learned code, not the

code that you taught to the original button.

The RC5400 won’t learn, edit, label or delete commands

■ Make sure your devices are positioned as shown on page 26.

Avoid programming the RC5400 under bright fluorescent light, it

might affect the infrared signals.

■ If the buttons in the Mode menu page do not respond, the

configuration file might been protected to prevent unwanted

changes. You cannot modify or delete commands for on the

RC5400. the protection for the configulation file has to be

released by using Wizz.it.

■ Make sure the button you want to edit has a border. Text frames

cannot be programmed with commands.

The RC5400 won’t switch the modes

■ When the batteries are low, the RC5400 prevents you from

switching to customizing modes so that no customization can

get lost. Recharge the battery pack (page 5).

The RC5400 is low on memory

■ The RC5400 displays a message to clean up the memory.

Please delete unneccesary devices, macros and learned

commands as many as posible manually.

Warning DO NOT REVERT the RC5400. When you revert the RC5400,

all customization which you made is lost permanently and the

RC5400 goes back to the default configuration.