Warranty

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THE EFFECTIVE DATE
The Effective Date of warranty coverage (or the beginning of the Applicable Warranty Periods) is the date of installation
of the water heater, if properly documented. If you are not able to provide the documentary proof of the date of original
installation, the Effective Date will be the date of manufacture of the water heater plus 90 days.
APPLICABLE WARRANTY PERIODS
HOW TO MAKE A CLAIM
Any claim for warranty assistance must be made promptly. First, determine if your water heater is “in-warranty”
(that is, within the Applicable Warranty Period). You can determine your unit’s warranty status by obtaining
the complete model number, the complete serial number, and the date of installation of your water heater
by contacting Rheem Sales Co. Inc. Water Heaters’ Warranty Department (telephone [phone]) during
normal business hours to determine if the Applicable Warranty Period has expired. If your water heater is
“in-warranty”, contact the plumber, or mechanical contractor, that installed it for assistance with the warranty
repairs, or replacement, required. You may also select a plumber, or mechanical contractor, from your local
Yellow Pages to assist you. Rheem Sales Co. Inc. Technical Service personnel are available to assist you by
telephone [phone] to answer your questions about the operation or repair of your water heater during
normal business hours. Be prepared to provide the plumber, mechanical contractor, or Rheem Sales Co. Inc.
Technical Service person you call with the complete model number, the complete serial number, and the date
of installation of your water heater in addition to an explanation of your water heater problem. If an exact
replacement is not available, Rheem Sales Co. Inc. will provide you with the current model of your water heater,
or component part(s), or a replacement unit with comparable operating features. If government regulations or
industry certification or similar standards require the replacement water heater, or replacement component
part(s), to have features not found in the defective water heater, or the defective component part(s), you will be
charged for the difference in price represented by those required features. If you pay the price difference for
those required features and/or to upgrade the size and/or other features available on a replacement new water
heater, you will also receive a complete new Limited Warranty (with the full Applicable Warranty Period) for the
replacement new water heater. Rheem Sales Co. Inc. reserves the right to inspect, or require the return of, the
failed water heater or the defective component part(s). Each “in-warranty” failure water heater must be made
available to Rheem Sales Co. Inc. (with the rating label and all the component parts intact) in exchange for the
replacement water heater. Each defective “in-warranty” component part to be replaced may be required to be
returned to Rheem Sales Co. Inc. in exchange for the replacement component part. Warranty compensation is
subject to validation of “in-warranty” coverage by Rheem Sales Co. Inc. Claims Department personnel.
• To obtain warranty compensation for an “in-warranty” water heater failure, you must provide Rheem Sales Co.
Inc. with: (at Rheem Sales Co. Inc. option) either the failed water heater (with the rating label and all the com-
ponent parts intact) or the complete original rating label (photocopies are not acceptable) removed from the
failed water heater; the complete model number and the complete serial number of the Marathon water heater
that replaced the failed unit; and the date the original water heater failed. You may also be required to provide
documentary proof of the failed water heater’s date of installation to establish its “in-warranty” status.
• To receive warranty compensation for an “in-warranty” defective component part, you must provide WHI with:
(at Rheem Sales Co. Inc. option) either the defective component part or the part number on the failed compo-
nent part; the complete model number and the complete serial number of the Marathon water heater from
which the defective component part was removed; and the date the defective component part failed. You may
also be required to provide documentary proof of the date of installation of the Marathon water heater from
which the defective part was removed – or the date of purchase of the part (if it was purchased separately) - to
establish the “in-warranty” status of the defective component part.
Warranty claim documentation should be mailed promptly to Rheem Sales Co. Inc., Warranty Department,
Rheem Sales Co. Inc.
1241 Carwood Ct
Montgomery, Al. 36117
Tank Parts Tank Parts
• Owned by the original purchaser with proof of purchase LIFETIME LIFETIME
• The original purchaser does not have proof of purchase;
or
• Home is not owned by the original purchaser
15 Years 15 Years
• Installed in the Caribbean Islands (except Cuba) In accor-
dance with applicable US law, this product must not be
sold
or re-sold into Cuba or to the Cuban government or Cuban
na
tionals. This limited warranty is void with respect to
any products installed in Cuba or otherwise sold in
violation of US law.
• The unit is part of a rental program; or
• The unit is moved from its original installation location
• A residential rental property; or
• Installed in a commercial building
• Any agricultural application (i.e. dairy barn)
• Any application where the water is used as a p
art of an
industrial or commercial process
1 Year 1 Year
MR, CMR, MTS &
CMTS Series
ApplicationCategory
Single family
dwelling
Commercial
6 years
5 Years10 years
5 Years
3 Years
MHD Series
6 years
10 years 5 Years
5 Years
3 Years