Owner`s manual

4-3
Nº502 Media Console Troubleshooting & Maintenance
2. Verify that the Monitor Output is not active. Connect a monitor to
the Monitor Out connector on the rear panel of the Nº502. If the
monitor displays an image matching the Main Zone display image,
then the Monitor Output is active. Refer to the “Rear Panel Overview”
section of Chapter 2: Basic Operation for more information.
No Video Output
1. Make sure that the source device is powered on, playing video, and set
to the right output connector.
2. Examine the video cables to ensure a good connection to the
associated component.
3. Verify that the selected output is not analog with an HDCP (High-
Bandwidth Digital Content Protection) input source. Source material
that carries HDCP-encoding is only available through the HDMI
output. No video is output on the analog output connectors.
4. Verify that the cable connections between the Nº502 rear panel
connectors and the other components are correct.
5. Verify that the Activity has the correct input and output rear panel
connections selected, as well as the correct Video Profile and Display
Setup. Refer to Chapter 3: Customizing the Nº502 for more information.
Video Format
Problems on
Fullscreen Display
Video format problems while using a fullscreen display (4:3 aspect ratio)
are typically due to incompatible or conflicting settings between the
incoming source, the display setup, and the Nº502 video format settings.
Examples of these errors include:
• Extra pillarboxing (wider than normal black bars on the left & right
sides) and horizontal stretching, so that people appear tall & thin,
caused by incorrect settings on the source.
• Black bars on the top & bottom and the left & right sides of the image
due to an incorrect aspect ratio setting on the Nº502 Media Console.
• Black bars on all sides and vertical squashing, so that people appear
short & fat, caused by incorrect settings on the source.
Refer to the “Troubleshooting Display Formats” section found later in this
chapter for possible solutions to these errors.
Video is Behaving
Oddly With HDMI
Connections
Connecting together all of the components of your home theater system
with HDMI connectors requires every piece of equipment in the signal
chain to communicate its capabilities and requirements with respect to
the video stream and possible HDCP encryption. If any piece is not
communicating properly, then odd results can occur. For example, if the
timing of the communication is off, it might cause incorrect colors to
appear on the screen, or to shift all of the video to the left or toward the
top of the screen. If the video monitor doesn’t communicate properly, it
might load the color spacing incorrectly so that the screen appears to be
all one color, instead of displaying normal color.