Warranty

ManualsBrandsMarmoleum Click Cinch Loc ManualsFlooringVan Gogh 9.8 mm Thick x 11.81 in. Wide x 35.43 in. Length Laminate Flooring (20.34 sq. ft. / case)

Forbo Limited Lifetime Residential Warranty

v1.00 12/2016 Page 1

A. What Does Forbo Warrant?

Forbo Flooring, Inc. (“Forbo”) warrants to the original purchaser (“Purchaser”), or to the original End-User (“End-User”) identified in the purchase

agreement under which the flooring materials were purchased, if the conditions stated in Section C below are met, that Forbo’s products will:

(a) perform in accordance with Forbo’s published Technical Data Sheet in effect on the date of original purchase,

(b) be free from manufacturing defects,

(d) not rip, tear or gouge with normal use,

(e) not develop gaps (Marmoleum® Click only) and

(f) resist damage from moisture due to mopping and every day spills when liquid is promptly removed.

B. How Long Does the Warranty Coverage Last?

This limited warranty extends for the life of the flooring to the original Purchaser or End-User from the original purchase date from Forbo. This is NOT

transferrable.

For applications where Forbo Sustain 1195 adhesive is used and the in-situ relative humidity levels exceed 90%, the adhesive warranty shall be limited

to fifteen (15) years from the original purchase date from Forbo.

C. In Order For The Warranty Coverage To Apply:

1. the substrate on which the material will be installed must be prepared in accordance with the ASTM industry recommendations and Forbo’s

published Installation Guide in effect on the date of original purchase,

2. the material must be installed in accordance with Forbo’s published Installation Guidelines in effect on the date of original purchase and using

the recommended Forbo adhesive (For Marmoleum® Click only, no adhesive is required.),

3. the material must be installed by a certified Forbo Installer in good standing (This does not apply for Marmoleum® Click installations.),

4. the material must be maintained and cared for in accordance with Forbo’s published Care Guidelines in effect on the date of original purchase,

and

5. retain the original receipt of purchase and record the date of installation.

D. What Will Forbo Do If The Conditions For Warranty Coverage Are NOT Met?

If all conditions for warranty coverage are not met, Forbo will only warrant the material to be free of manufacturing defects for five (5) years.

E. What Should You Do If You Believe Forbo Flooring Products Have Failed To Conform With The Warranty?

1. As soon as possible after you discover a problem, but in any case no later than thirty (30) days after you discover a problem, and before any action

is taken to change the condition of the affected floors, contact the retailer who sold you the flooring materials. Retain all information and

documents until the problem is resolved. Your retailer can provide you with a solutions and start the claims process. However, if you should

need further assistance, contact us directly at:

Forbo Flooring, Inc.

Attn: Product Support & Education Services / WARRANTY CLAIM

18 Maplewood Drive

Hazleton, Pennsylvania 18202

technical.na@forbo.com

570-459-0771

2. The claim should include all of the following:

(a) your name and address, and both email and telephone contact information that Forbo can use to contact you about your claim,

(b) the location at which the floors were installed, the name of the company that sold you the flooring, the name of the installer, the date of

installation, and the size of the installation,

(d) the date on which you discovered the damage,

(e) a reasonable description of the type, extent, and location of the damage, and

(f) documentation of all pre-installation test results, if any.

Summary of content (3 pages)

PAGE 1
Forbo Limited Lifetime Residential Warranty A. What Does Forbo Warrant? Forbo Flooring, Inc.
PAGE 2
Forbo Limited Lifetime Residential Warranty F. What Will Forbo Do In Response To A Warranty Claim? 1. Forbo will contact you to confirm receipt of your claim and schedule a time for its representative to inspect and document the claimed warranty defect, and if Forbo decides that testing is necessary, perform testing to determine whether the conditions in Section C have been met and whether a warranty defect has occurred.
PAGE 3
Forbo Limited Lifetime Residential Warranty H. Additional Important Legal Terms 1. This warranty is governed by and will be construed in accordance with the substantive laws of Pennsylvania, without regard to any of that state’s conflict of laws principles that would require application of the substantive law of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this warranty. 2.