perfect fit! owner’s manual WELCOME TO THE SPA LIFE! Please enjoy your new Hideaway Hot Tub, but think safety first. Read your Owner’s Manual in its entirety before installing your spa and encourage all spa users to do the same. More than just common sense, this Owner’s Manual provides vital safety and operational information. We sincerely hope your spa life is a pleasant experience. If problems should arise, contact your Marquis Spas dealer. Or contact Marquis Corp.
perfect fit! product reference SERIAL NUMBER LOCATION You will find the serial number on the silver tag in the equipment area.
perfect fit! owner’s manual index IMPORTANT SAFETY INSTRUCTIONS 120V, Cord Connected Models ....................................................... 4 240V, Permanently Installed or Converted Models ....................... 5 Safety ................................................................................................. 6-9 INSTALLATION INSTRUCTIONS Location ............................................................................................. 10-11 Filter Cartridge .........................
perfect fit! safety instructions The following instructions are required to be printed by Underwriters Laboratories (UL) as a condition of the listing of this product. They contain important safety information. We strongly encourage you to read and apply them. IMPORTANT SAFETY INSTRUCTIONS WHEN INSTALLING AND USING THIS ELECTRICAL EQUIPMENT, BASIC SAFETY PRECAUTIONS SHOULD ALWAYS BE FOLLOWED, INCLUDING THE FOLLOWING: 1. READ AND FOLLOW ALL INSTRUCTIONS 2.
perfect fit! safety instructions 240 VOLT, PERMANENTLY INSTALLED OR CONVERTED MODELS 9. A ground terminal is provided on the terminal block (TB-1, terminal 7) located inside the control box. To reduce the risk of electric shock, connect this terminal to the grounding terminal of your electrical service or supply panel with a continuous green, insulated copper wire. The wire must be equivalent in size to the circuit conductors supplying the equipment.
perfect fit! safety instructions • Persons suffering from obesity or with a medical history of heart disease, low or high blood pressure, circulatory system problems, or diabetes should consult a physician before using the spa. • Persons using medications should consult a physician before using a spa since some medication may induce drowsiness while other medication may affect heart rate, blood pressure, and circulation. 15.DANGER: TO REDUCE THE RISK OF INJURY TO PERSONS.
perfect fit! safety instructions SAFETY INSTRUCTIONS FOR FRENCH SPEAKING SPA OWNERS AVERTISSEMENT: Ne pas placer d’appareil électrique (luminaire, téléphone,radio, téléviseur, etc.) moins de 1.52 m de cette cuve de relaxation. AVERTISSEMENT: Ne pas laisser les enfants utiliser une cuve de relaxation sans surveillance.
perfect fit! safety instructions PERSONAL SAFETY Prolonged immersion in hot water can result in HYPERTHERMIA, a dangerous condition which occurs when the internal temperature of the body reaches a level above normal (98.6°F, 37°C). The symptoms of hyperthermia include dizziness, fainting, drowsiness, lethargy, and a body temperature above 98.6°F (37°C).
perfect fit! safety instructions PERSONAL SAFETY DOs: • Be sure your spa is connected to the power supply correctly – only use a licensed electrical contractor. • Shut off power supply (unplug 120V models) before draining the spa or servicing the electrical components. • Test the Ground Fault Circuit Interrupter (GFCI) monthly. • Always test the water temperature with an accurate thermometer before entering the spa to be sure that it’s a safe temperature. • Remember that wet surfaces can be very slippery.
perfect fit! installation instructions LOCATION For your portable spa to function properly and safely, it must be located on a hard, flat, level surface. Inground spas require special installation techniques and should be planned in conjunction with your spa dealer. Improper installation can result in structural damage to the spa and the voiding of your spa warranty.
perfect fit! installation instructions OUTDOOR AND PATIO INSTALLATION To install the spa outdoors, we recommend a reinforced concrete pad at least four inches thick. The reinforcing material should be attached to a #8 AWG bonding wire per national and local electrical code. If you place the spa on the ground, even temporarily, place concrete pavers under the entire bottom of the spa. The concrete pavers should be a least two inches thick and level across the entire surface.
perfect fit! installation instructions SHUT-OFF VALVES Your spa is equipped with shut-off valves (see EQUIPMENT DIAGRAM) that shut off the water flow to the equipment system for dealer service. At times, a new spa or one that has recently been serviced, may have the shut-off valves partially closed which can restrict the water flow and hinder jet performance. Be sure the valves are fully open.
perfect fit! Safety guard of suction fitting must remain in place. installation instructions SUCTION GUARDS The suction guard(s) in the footwell of your spa is an opening through which the jet pump draws water. Suction fittings are equipped with a safety guard. Suction through the fittings can be strong. The safety guard(s) must remain in place and undamaged. A fitting with a damaged guard(s) can be dangerous, especially to small children or people with long hair.
perfect fit! installation instructions Ground Fault Circuit Interrupters (GFCI) are available from your Marquis Spas dealer. NOTE: Ensure the GFCI is properly installed. Failure to do so may result in spa malfunction or damage which is not warranted. A pressure wire connector is located on the exterior of the control box. This pressure wire connector should be bonded with at least #8 AWG (8.
perfect fit! starting your spa START-UP PROCEDURE Your spa is equipped with solid-state Comfort Controls specific to your spa model. Please see SPA CONTROL OPERATION. To start your spa, you need a spa water test kit and an underwater thermometer. It is important to follow each of these steps when starting your spa. Once you have completed the following steps, refer to the WATER TREATMENT section for proper start-up water maintenance. NOTE: Your spa has been filled and test-run at the factory.
perfect fit! Use TEMP+- pad to set water temperature. Spa cover helps maintain a constant water temperature. starting your spa 6. Turn the power on. 7. Your spa is now in “pump priming” mode and a “Pr” message displays in the LCD window of the control panel. While in this mode the spa appears idle, which lasts approximately four to five minutes if not exited manually. To exit manually, press the TEMP+- pad. 8. At this time the spa should have water flowing from the jets.
perfect fit! operating your spa MAXIMUM THERAPY JETTING SYSTEM HK™12 JETS This small jet provides a targeted stream of water. HK™8 JETS The Cascade Neck jets are turned on and off (when the jet pump is on) using the small teardrop neck jet control lever. NECK JET CONTROL Use this control to increase or decrease the air flow to the neck jets.
perfect fit! 4 the RENDEZVOUS Use the Bather’s panel to set the temperature, select the filtration, and turn on the jets and lights. # 1 3 4 5 6 7 8 9 10 11 12 Component Identification HK™12 Jets HK™8 Neck Jets Bathers Control Panel Filter Canister Suction Fittings Floor Drain Light Neck Jet Valve Ozone Injector Fitting Spa Frog® Return Fitting Spa Frog® Physical Specifications Dimensions Height Interior Depth Seating Positions Weight Dry/Lbs. Weight Full/Lbs.
perfect fit! 4 the RETREAT Use the Bather’s panel to set the temperature, select the filtration, and turn on the jets and lights. # 1 2 3 4 5 6 7 8 9 10 11 12 Component Identification HK™12 Jets HK™16 Jets HK™8 Neck Jets Bathers Control Panel Filter Canister Suction Fittings Floor Drain Light Neck Jet Valve Ozone Injector Fitting Spa Frog® Return Fitting Spa Frog® Physical Specifications Dimensions Height Interior Depth Seating Positions Weight Dry/Lbs. Weight Full/Lbs.
perfect fit! spa control operation RENDEZVOUS AND RETREAT PUMP PRIMING (Pr) Pump priming feature begins at start-up. When your spa is energized, the LCD window displays a “Pr” message. This mode lasts approximately four to five minutes, if not exited manually by pressing the TEMP pad. UNDERWATER AND ENTRYWAY LIGHTS Press the LIGHT pad to turn the underwater and entryway (option) lights on and off. The low-voltage system produces a night light for evening use and makes entering and exiting the spa safer.
perfect fit! spa control operation minutes. The timer runs for 30 minutes regardless of other functions in use (jets, temperature, or light). You can manually cancel the timer by pressing the TEMP+- pad and then the LIGHT pad.
perfect fit! spa control operation Use the TEMP+- pad to scroll through filter cycle options. When desired selection has been reached, press the SETTINGS pad to enter selection and advance to the SmartClean™ settings.
perfect fit! spa control operation pause, the actual temperature displays. Press TEMP+- pad repeatedly to decrease the set temperature to 80°F (27°C). *NOTE: In event of a power outage, all settings revert to the preset, default settings. HEAT MODE Your spa comes preset in the standard heat mode. For most applications, the standard mode should be used. If you are in a warm weather climate and the spa does not require as much heat, the economy mode may work best.
perfect fit! spa control operation To Adjust the Heat Mode: First press the SETTINGS pad to display the heat mode settings (St, Ec, SL). Use the TEMP+– pad to scroll through the options. When desired selection has been reached, press SETTING pad again to enter selection and advance to the filter cycle settings (F1, F2, F4, F6). HEAT LIGHT The HEAT light illuminates when the heater is on. The pump circulates on low-speed whenever the thermostat calls for heat.
perfect fit! spa control operation Dolphin Remote Soundsations™ operation It is designed with sophisticated technology that will allow you to consolidate many of your existing remote controls along with the Soundsations audioready system in your spa. It’s packed with easy-touse features such as: • • • • • • • DOLPHIN REMOTE CONTROL 25 Preprogrammed to operate the cable converter supplied by your cable system provider. Preprogrammed technology for easy setup.
perfect fit! spa control operation SOUNDSATIONS™ AUDIO-READY SYSTEM Spa location and speaker cord routing The factory-installed speaker cord located inside the spa’s equipment compartment is 100 ft. long. You must locate the spa close enough to the audio source to allow the cord to be run so it is not exposed to damage and does not create a trip hazard. NOTE: A 200 ft. long speaker cord is available as an optional replacement for the supplied 100 ft. cord. Ask your Marquis Spas retailer for details.
perfect fit! + spa control operation RED R BLACK - WHITE L + Wire connections. GREEN CAUTION! Exposing too much wire or having wires with frayed ends could cause wires to touch each other, which could damage the equipment. 3. Wire connections A. Red = Right (+) B. Black = Right (-) C. White = Left (-) D. Green = Left (+) NOTE: Do not connect speaker cord to any speaker terminals already in use. 4. Check all connections to the stereo receiver.
perfect fit! equipment diagram RENDEZVOUS AND RETREAT 28 # 1 Component Control box and heater Qty.
perfect fit! troubleshooting PLEASE NOTE: The following corrective actions may be performed by the spa owner. If the trouble cannot be corrected in the steps below, please contact your Everyday Hot Tubs™ dealer for service. (Improper servicing by an unauthorized service provider or spa owner could result in damage not covered by the warranty and could cause serious injury.) EQUIPMENT WILL NOT OPERATE • Check the control panel LCD window for diagnostic code.
perfect fit! troubleshooting LCD DIAGNOSTIC MESSAGES The advanced technology built into the spa allows it to perform a number of self-diagnostic system checks and it can display a variety of messages in the LCD window on the control panel. HH: Overheat. The spa has shut down. DO NOT ENTER THE WATER. Contact your dealer for service. OH: Overheat protection. If a malfunction occurs and the spa water reaches 110°F (43°C), the system completely shuts down. In such a condition, DO NOT ENTER THE WATER.
perfect fit! maintenance WEEKLY MAINTENANCE 1. Removing Debris Remove any debris from the Vortex skimmer and suction guard(s) on the inside of the spa. Blocked intakes can impede the flow of water through the jetting system. Water level should be two-thirds up the Vortex skimmer opening. 2. Water Level Replenish the water level if necessary so that it is approximately two-thirds up the Vortex skimmer opening. (See STARTING YOUR SPA.) MONTHLY MAINTENANCE 1.
perfect fit! maintenance Reinstalling the Filter Repeat the steps above in reverse. Do not overtighten the filter as it may cause the threads on the bottom to strip and fail to hold the filter in place. When replacing the Vortex filter top, center the top over the raised filter ring and press down firmly until the top snaps into place. (See INSTALLATION INSTRUCTIONS, Filter Cartridge.) EVERY THREE TO FOUR MONTHS Draining and Filling the Spa The average spa needs to be drained every three to four months.
perfect fit! maintenance AS NEEDED MAINTENANCE 1. Cover Care It is recommended that you use Marquis Cover Cleaner to keep the spa cover clean and conditioned. Proper care of the cover increases the life and keeps it looking great in even the harshest conditions. NOTE: Do not use regular household products or products that contain silicone, alcohol, steel wool, or bleach. 2. DuraWood Exterior Clean the exterior of the spa with a mild soap and water solution.
perfect fit! maintenance NOTE: Do not use the same brush or sponge to clean the exterior of the spa and the interior of the spa. Soap and other product residue used on the outside of the spa can cause foaming of the spa water and scratches to the spa surface. 6. Light Bulb Replacement A. Turn off the power to the spa. B. Remove the equipment area door to find the light access. (See EQUIPMENT DIAGRAM.) C.
perfect fit! spa care and enjoyment guide IMPORTANT CHEMICAL SAFETY PROCEDURES 1. Always keep chemicals out of reach of children. 2. Read product labels carefully prior to use. 3. When dissolving, always add chemicals to water, do not add water to chemicals. Some dry chemicals should be dissolved prior to adding them to the spa. Using a clean container, dip some water from the spa. Mix until dissolved, then add to circulating water. 4. CAUTION: Do not add chemicals together.
perfect fit! spa care and enjoyment guide UNDERSTANDING WATER BALANCE Water balance is the interrelation of factors that determine the quality of the spa water. The effectiveness of chemicals and other additives are dependent on all these factors working together or “in balance”. The primary elements to water balance are sanitizing, monitoring pH and alkalinity levels, and oxidizing or shocking.
perfect fit! spa care and enjoyment guide pH Level The pH level measures the relative acidity and basicity of the water. The ideal pH level is 7.2 - 7.8. When the pH level falls below 7.2 the water can become corrosive. Low pH can cause damage to metal in the equipment pack and heaters, excessive sanitizer consumption, and skin irritation. A pH level above 7.8 can be scale-forming and allows metals or minerals in the water to form deposits and stain spa surfaces.
perfect fit! spa care and enjoyment guide Balancing the Water When initially filling or refilling your spa follow these steps to achieve proper water balance. Important! Always circulate the water for at least 15 minutes after making any chemical additions, before retesting water, or adding any additional products. 1. Test the spa water using a Test Strip (see label for easy dip and read directions). 2. Determine the pH and alkalinity level of the water using the color comparison chart on the bottle. 3.
perfect fit! spa care and enjoyment guide Metal and Stain Control If minerals such as calcium, iron, copper, or manganese exist in your water supply, they can stain spa surfaces. Metal & Stain Remover prevents spa staining. Add per label directions for the gallons of your spa each time you freshly fill the spa with water. Calcium Hardness Increaser It is critical to have some calcium in your water, however, the level of calcium should be between 200 – 400 ppm.
perfect fit! Setting Window > spa care and enjoyment guide SPA FROG® SANITATION SYSTEM Shock the spa water with granular chlorine or nonchlorine shock to remove all contaminants. Then bring the spa water to operating temperature before installing cartridges. ADJUSTING THE SPA FROG® CARTRIDGES* Blue Mineral Cartridge While holding the top of the unit, turn the bottom counterclockwise until the number 6 appears in the setting window. NOTE: This cartridge should be replaced every four months.
perfect fit! spa care and enjoyment guide WATER CARE REGIMEN Marquis SpaCare™ products are classified by easy to follow usage guidelines. The information below indicates whether the product should be used daily, weekly, monthly, when filling (see previous page), or as needed – if special water conditions arise. DAILY Sanitizer is the only product in this category. You should maintain the recommended sanitizer level at all times.
perfect fit! spa care and enjoyment guide AS NEEDED PRODUCTS pH & Alkalinity Up pH & Alkalinity Down These two products work to raise or lower the pH and alkalinity levels in the spa and are only needed if the test strip indicates the levels are not in the ideal range. Water Clarifier Microscopic particles can pass right through the spa filter and create cloudy water.
perfect fit! spa care and enjoyment guide TROUBLESHOOTING GUIDE C: Cause S: Solution CLOUDY WATER C: Inadequate filtration or dirty filter. S: Check that the filter is securely installed. Clean or replace filter. C: Water is not balanced. S: Treat water with Shock and test water with a Water Test Strip. Adjust sanitizer level, pH, and alkalinity levels as needed. C: Unfiltered particles or chemically saturated water. S: Use Water Clarifier to combine particles; or drain, clean, and refill the spa.
perfect fit! spa care and enjoyment guide FAILURE TO GET A SANITIZER READING ON TEST STRIP C: Sanitizer level is too low. S: Add chlorine or bromine until the sanitizer registers in the recommended range on the test strip. C: Algae present. S: Dirty water consumes the sanitizer as soon as it is added. Add more chlorine or bromine until the sanitizer registers and stays in the recommended range on the test strip. C: Test strip remains “white” even after sanitizer has been added.
