Owner`s manual

18
TROUBLESHOOTING GUIDE
PLEASE NOTE: The following corrective actions may be performed by the spa
owner. If the trouble cannot be corrected in the steps below, please contact your
authorized Marquis
®
dealer for service. (Improper servicing by an unauthorized
service provider or spa owner could result in damage not covered by the
warranty and could cause serious injury.)
EQUIPMENT WILL NOT OPERATE
 Check the control panel LCD window for diagnostic code.
 Check the circuit breaker on the main circuit panel.
 Check the condition of the power cord.
INADEQUATE JET ACTION
 Be sure the shut-off valves in the equipment area are completely open.
 Open the jets by turning the jet face to allow for maximum water flow.
 Check that the air control valve is open (rotate lever counterclockwise).
 Check for obstruction or restrictions at suction guard(s) or filters, such
as leaves, etc.
JET VALVES ARE HARD TO OPERATE
 Valves and rotating jets that become hard to turn is an indication of
sand, dirt or too high calcium level in the water.
 Remove components and rinse before damage occurs.
 Advise bathers to shower or use a foot bath before entering the spa.
Failure to use or maintain valves as directed may cause damage by
introduction of foreign materials such as dirt, sand and calcium that is
not covered under the warranty.
NO HEAT
• Check temperature displayed in the LCD window for desired
temperature setting.
• Inspect the filter cartridge(s) for dirt and debris.
• Check that the water is at proper level, 2/3 up the Vortex skimmer
opening(s).
• Check HEAT MODE to be certain spa is not in REST MODE.
• Lower ambient temperatures may result in heat loss.
NOTE: Do not expect instant hot water from the jets. It will take the heater 12-24
hours to heat the water to the temperature you desire.
GENERAL MESSAGES
Most messages and alerts will appear at the bottom of the normally used
screens. Several alerts and messages may be displayed in a sequence.
Some messages can be reset from the panel. Messages that can be reset will
appear with a “right arrow” at the end of the message. This message can be
selected by navigating to it at pressing the Select button.
---ºF ---ºC
WATER TEMPERATURE IS UNKNOWN
• After the pump has been running for 1 minute, the temperature will be
displayed.
POSSIBLE FREEZING CONDITION
• A potential freeze condition has been detected, or the Aux Freeze
Switch has closed. All water devices are activated. In some cases,
pumps may turn on and off and the heater may operate during Freeze
Protection. This is an operational message, not an error indication.
THE WATER IS TOO HOT - M029
• The system has detected a spa water temp of 43.3ºC or more, and the
spa functions are disabled. System will auto reset when the spa water
temp is below 42.2ºC. Check for extended pump operation or high
ambient temp.
HEATER-RELATED MESSAGES
THE WATER FLOW IS LOW - M016
• There may not be enough water flow through the heater to carry the heat
away from the heating element. Heater startup will begin again after about
1 minute. See “Flow Related Checks” below.
THE WATER FLOW HAS FAILED* - M017
• There is not enough water flow through the heater to carry the heat away
from the heating element and the heater has been disabled. See “Flow
Related Checks” below. After the problem has been resolved, you must
press any button to reset and begin heater start up.
THE HEATER MAY BE DRY* - M028
• Possible dry heater, or not enough water in the heater to start it. The spa
is shut down for 15 min. Press any button to reset the heater start up. See
“Flow Related Checks” below.
THE HEATER IS TOO HOT* - M30
• One of the water temp sensors has detected 118ºF (47.8ºC) in the heater
and the spa is shut down. You must clear the message when water is
below 108ºF (42.2ºC). See “Flow Related Checks” below.
FLOW-RELATED CHECKS
• Check for low water level, suction flow restrictions, closed valves, trapped
air, too many closed jets and pump prime.
• On some systems, even when spa is shut down by an error condition,
some equipment may occasionally turn on to continue monitoring
temperature or if freeze protection is needed.
*This message can be reset from the topside panel.
SENSOR-RELATED MESSAGES
SENSORS ARE OUT OF SYNC - M015
• The temperature sensors MAY be out of sync by -17ºC or -16ºC. Call for
service.
SENSORS ARE OUT OF SYNC -- CALL FOR SERVICE* - M026
• The temperature sensors ARE out of sync. The fault above has been
established for at least 1 hour. Call for service.
SENSOR A FAULT, SENOR B FAULT - SENSOR A: M031, SENSOR B: M032
• A temperature sensor or sensor circuit has failed. Call for service.
MISCELLANEOUS MESSAGES
COMMUNICATIONS ERROR
• The control panel is not receiving communication from the System. Call
for service.
TEST SOFTWARE INSTALLED
• The Control System is operating with test software. Call for service.
ºF or ºC is replaced by ºT
The Control System is in Test Mode. Call for service.