TM USER GUIDE MARQUIS 2802CID 2 Line Caller ID Hotel Telephone ? Copyright TeleMatrix Inc.
INTRODUCTION Congratulations on the purchase of your TeleMatrix Marquis 2802CID Telephone. The 2802CID includes advanced features suitable for use in hotel/motel guest room environment. TeleMatrix has designed the 2802CID to be simple to install and easy to use. Advanced features include Type I Caller Identification. The Caller ID feature requires compatibility with the telephone PBX system. Check with your system coordinator to verify that your PBX will deliver Caller ID information to your guest rooms.
COMPLIANCE AND SAFETY As specified by FCC regulation, we are required to inform you of specific governmental and compliance regulatory requirements, safety notices, safety instructions and other informative information. TeleMatrix, Inc. provides this information in a separate manual. We pack the separate Compliance and Safety Manual within each outer box or product box when shipped.
CONTENTS Features .................................................................................. 5 Controls .............….................................................................. 5 Installation .............................................................................. 10 Wall Mounting .....…................................................................. 11 Battery Preparation .................................................................. 15 Switch Settings ......….........
FEATURES ?? Two Line Operation ?? Speakerphone ?? Large, Backlit LCD Display: ? Name/Number Caller Identification Formation* ? Date/Time* ? Guest Service Directory ? Elapsed Call Timer ? Numbers Dialed ?? 10 Guest Service Keys (Speed Dial Locations) ?? TouchLite™ Message Waiting Indicator/Retrieval Feature ?? Convenient Data Port (on line 2) ?? Automatic Line Selection ?? “Soft-key” Line Selectors ?? “Soft-key” Conference Feature With Automatic Reset ?? “Soft-Key” Volume Control (Handset, Speaker– 8 step/AD
CONTROLS TOP VIEW 6
DEFINITION OF CONTROLS 1. Handset ..........…………...........…... Hearing aid compatible, low profile styling. 2. Hold Key ................................…... Used to place line 1 or line 2 on hold. 3. Line Selector Keys ...............…….... “Soft keys” to select line 1 or line 2. 4. Mute Key ................................….. Disables the handset and speakerphone microphone for privacy. Includes LED visual indicator. 5. Speakerphone Key ........................ Used to activate the speakerphone.
CONTROLS RIGHT SIDE LEFT SIDE BOTTOM 8
DEFINITION OF CONTROLS 1. Data Port .........................................… Convenient port to connect a computer modem, fax or answering device. 2. Handset Jack ..................................... Connection for handset coil cord. 3. Ringer Volume Controls ...................... Switches to control the loudness of the ringer for each line. Options are HI/LOW. 4. Battery Compartment ………......…...... Holder for the memory back-up battery. 5. Message Waiting Switch ………………..
Caution ?? Never install telephone wiring during a lightning storm. ?? Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. ?? Never touch uninstalled telephone wires or terminals unless the telephone line has been disconnected at the network interface. ?? Use caution when installing or modifying telephone lines. Parts Check List The following parts are included with the 2802CID: 1. 15’ modular telephone line cord. 2. 3’ modular telephone line cord.
INSTALLATION Wall Mounting Your 2802CID The TMX 2802CID was designed to be conveniently wall mounted. There is no additional hardware required. Follow these easy steps: 1. The handset retaining clip must be engaged to secure the handset when hanging up. To engage the clip, unsnap the clip, rotate the clip 180º and then snap the clip into place. 2. The bottom of the 2802CID has a mounting wedge that must be repositioned for wall mount use.
INSTALLATION Connecting The Power Pack Plugs Into Standard AC Outlet The power pack is a fully modular device that provides the power source to the 2802CID telephone. To install, simply plug the power pack into a standard 110V AC power outlet. A mounting hole is provided to secure the power pack to the AC outlet. Power Input/Output Jacks The power pack also includes two (2) modular jacks labeled “LINE” and “PHONE”.
INSTALLATION Power Pack “LINE” Connection Input Connection The power pack “LINE” connection is used to connect the telephone lines from the wall jack to the telephone. Using the 3’ modular telephone line cord provided, connect the first end of the cord to the RJ14 telephone jack on the wall or base board. The remaining end of the cord plugs into the “LINE” side of the power pack.
INSTALLATION Installation Is Completed Installation Diagram The installation diagram shown, is the final installation configuration for the 2802CID telephone. If the installation is correct, the following information will be displayed on the LCD (after off-hook): 12/01 12 - 01 DATE PM 12:00 12 - 00 TIME Connecting The Handset Cord A 10’ modular coil handset cord is provided. To install, simply plug one end of the handset cord into the modular jack on the handset.
INSTALLATION Battery PreparationIMPORTANT!! The 2802CID utilizes a long-life 3V Lithium type back-up battery. This battery retains the memory of the speed dial locations when the 2802CID is unplugged from the telephone line. The battery compartment is located underneath the desk wedge on the bottom of the base unit. An insulator strip is installed at the factory and must be removed prior to use. An insulator strip is installed to insure maximum shelf life.
SWITCH SETTINGS There are installer selectable switches located on the bottom of the 2802CID base unit. These switches are hidden behind a plastic cover for security. To locate, remove the plastic covers using a sharp pointer or paper clip as shown. Tone/Pulse Dialing Selector The 2802CID has the option to out -dial either in “touch-tone” or electronic rotary pulse mode. Simply slide the switch to the desired position associated to your dialing service.
PROGRAMMING Guest Service Keys (Speed Dial Memory) The 2802CID has 10 one-touch speed dial memory locations that are used as a convenience guests easy-access to hotel services. Each speed dial memory location can store up to 15 digits. The 2802CID also includes a descriptive text directory that can be programmed into memory to identify the guest service. This descriptive text will display when the speed dial key is pressed.
Guest Service Directory (Speed Dial Memory) The 2802CID includes an advanced feature where descriptive text can be programmed into memory to identify the guest service. This descriptive text will display when the speed dial key is pressed by the user. For example, if a guest service key is programmed to access the front desk, “FRONT DESK” will display when the guest service key is pressed.
PROGRAMMING Programming Procedure Follow the procedure below for programming the memory of the speed dial keys and the guest service directory features. Each speed dialing/guest service key can be programmed Step: 1. Display: Procedure: Press the “Store” key. STORE 2. 3. 4. Dial the digits of the speed dial code using the numeric dial pad (example: 1 2 3 4 5 6).
PROGRAMMING To Verify Programming The memory contents of each speed dial key can be verified or “checked” while the 2802CID unit is in the programming mode. Note: memory verification is accomplished with the 2802CID on-hook. Step: 1. Procedure: Display: Press the “Store” key until the word “Check” is displayed on the LCD display. CHECK 2. 3. Press the memory location (speed dial) key in which verification is to be done.
PROGRAMMING The TouchLite™ Feature TouchLite™ is a patent -pending new innovation that integrates the visual message waiting lamp and a speed dial memory key into one function. It allows easy-access for guests to retrieve voice mail or front desk messages. When the red message waiting lamp lights to notify a guest that a message is waiting, a simple press of the red TouchLite connects the guest directly to the message center or the front desk.
Caller Identification (Caller ID) The 2802CID is equipped with Type I Caller ID technology that will display the name and telephone number of an incoming caller. The Caller ID feature will work only if you subscribe with your local telephone company to Caller ID service and if your PBX telephone system is equipped to pass the Caller ID information from the telephone line(s) to the guest room.
OPERATION Displaying Caller Identification (Caller ID) Information The 2802CID Caller ID feature was designed for use in a hotel guest room environment primarily for call screening purposes. Caller ID name and number information will be displayed after the 1st incoming ring signal. There are two (2) display possibilities for the Caller ID information: 1.
OPERATION Displaying The Date & Time The date and time are displayed The 2802CID displays the date & time. The date & time functions are NOT user/installer programmable. The date & time are initialized and controlled by incoming signals that are received along with the Caller ID information. Once the 2802CID receives its first incoming call, the time & date are automatically initialized and refreshed. The time & date are then maintained by the 2802CID circuitry.
OPERATION Line Status Indicators The 2802CID is equipped with visual indicators that show status of the telephone line(s). They are: Ringing Line: The LED above the corresponding line key illuminates RED when the line is ringing. Line In- Use: The LED above the corresponding line key illuminates GREEN when off-hook. Line On- Hold: The LED above the corresponding line key turns from green to RED when pressing the “Hold” key. (all remote extensions will light red).
OPERATION Line Selection Keys The 2802CID feature state-of-the art “soft” key technology. Soft key technology allows for advanced features such as automatic line selection and 3-way conferencing. Line 1 is designed as the primary line. When calls are answered or placed, a simple lift of the handset (or activate the speakerphone) is required to obtain line 1. Pressing the line 1 key prior to the numbering pattern is NOT required.
OPERATION Placing A Call Using The Handset 12/01 Follow the instructions below for placing a call using the handset: PM 12 - 01 12 - 00 DATE 1. Simply lift the handset to obtain dial tone. Line 1 will automatically be selected. Line 1 status indicator lights GREEN. 12:00 TIME Display is idle, on-hook status 2. Dial out by using the numeric dial pad or by pressing a guest service key (speed dial key). 12/01 PM 12:00 LINE 1 Line status will display after off-hook 3.
OPERATION Placing A Call Using The Speakerphone Follow the instructions below for placing a call using the speakerphone: 1. Simply press the “Speaker” key to obtain dial tone. Line 1 will automatically be selected. The LED above the “speaker” key will light showing that the speakerphone is activated. Line 1 status indicator lights GREEN. 12/01 PM 12 - 01 12:00 12 - 00 DATE TIME Display is idle, on-hook 2. When off-hook, the display will show line and speakerphone status.
OPERATION Using The Hold Feature The “Hold” key is used to place a caller on hold while off-hook using the handset or speakerphone. To use, simply press the “Hold” key. The line status indicator above the line that is being placed on hold will turn from green to RED indicating that the line is on hold. When placing a caller on hold, the handset can be returned to its cradle (on-hook position). The line will not be disconnected.
Using The Conference Feature The “Conference” key is used to establish a 3way conversation. The conference feature is activated by a “soft” key that will automatically reset when hanging up. A 3-way “Conference” call can be established while using either the handset or Speakerphone. To use the “Conference” feature: 1. Place the line that is currently in-use on hold by pressing the “Hold” key. The line status indicator will turn from Green to RED. 2.
OPERATION Using The Mute Feature A “Mute” key is provided to allow for privacy during a conversation. When the “Mute” key is activated, the microphone in the handset and the speakerphone become disabled and the caller will not hear your voice. The light above the “Mute” key will light to show that the feature is activated. To de-activate, press the “Mute” key again. Note: The “Mute” function automatically resets when hanging up.
OPERATION Using The Control Master Volume A convenient “rocker” volume control is provided. This volume control will adjust the loudness of the handset and speaker. The volume of the handset is adjustable while using the handset. The volume of the speaker phone is adjustable when using the speakerphone. The loudness can be adjusted in eight (8) steps up or down. Note: The volume of the handset and speakerphone will automatically reset to a mid-range level when hanging up.
SERVICE When problems arise during installation or service that cannot be resolved using this or related documents, contact the TeleMatrix Technical Service department 8:30a.m. 4:30p.m. MST: Toll Free: 1-800-462-9446 Direct: 719-638-8821 Fax: 719-638-8815 www.telematrixusa.com Many times a problem is either installation or user related. Please contact TeleMatrix PRIOR to sending a telephone to our service center for repair. In the unlikely event that a factory repair be necessary: 1.
WARRANTY STATEMENT OF LIMITED WARRANTY TeleMatrix, Inc.
252-03590 (2802CID) Revision May 1, 2003
