User's Manual

032
033
TROUBLESHOOTING
TROUBLESHOOTING
PROBLEM CAUSE ACTION
CANNOT CONNECT OR PAIR
WITH A BLUETOOTH DEVICE
Bluetooth is not enabled on your
device (smartphone, tablet,
computer).
Activate Bluetooth on your device.
The speaker is not in pairing
mode.
Push and hold the Bluetooth
button on the back of the
speaker for 2 seconds to make it
discoverable by the device.
THE SPEAKER IS NOT
RESPONDING
A software error has occurred. Unplug the mains power plug
from the wall socket, wait for 15
seconds, then plug it in again.
Perform a factory reset.
Note: This will delete all user
settings and after the factory
reset, the speaker needs to be set
up again.
Push and hold both the the upper
part of the volume button (+) and
the lower part of the treble button
(-) for 7 seconds.
PROBLEM CAUSE ACTION
BLUETOOTH CONNECTION
DROPS OUT
The two Bluetooth devices are
too far apart or the connection is
aected due to obstacles. There is
a strong electric field surrounding
the Uxbridge.
Move the devices closer so that
they are within 10 metres, and
unobstructed by obstacles such
as walls or doors.
Items such as microwave ovens,
wireless network adapters,
fluorescent lights and gas cookers
use the same frequency range as
the Bluetooth device. This may
lead to electrical disturbances.
ERRATIC PERFORMANCE Interference from another
electronic device.
Move the Uxbridge to another
spot.
Turn o or move the interfering
electronic device.